AccuVISION

Reviews 11

JO

Josh Ruffner

I have gone here for 16 years, since I was in sixth grade. I went in for an eye exam to update my prescription, which hasnt changed in years. I was asked several times if I wanted glasses, I declined because my current pair are fine and I didnt need new glasses, felt very pushy every time they asked. I was then told that my current contact lens brand was discontinued and that I would need to pick a new pair and do a contact lens fitting. My brand was available on 1800 Contacts so I let them know I would prefer to get them online and avoid a $60 out of pocket contact lens fitting. I paid $10 for the exam and did not schedule a second visit. I received a bill for the $60 fitting fee a few weeks later and figured this was an error since I did not have the fitting and purchase my current brand online. I then received a collections call the first week in December! I have never been sent to collections for anything nor have any of my other previous visits over the 16 years not been paid up front or on time. When I called the office I was treated like I had never been in there and that it is standard procedure to send a patient to collections if they do not pay within 60 days. I was floored, the person I spoke with in accounting let me know that she can have the office manager call me about the issue and I still have not received a call or voicemail regarding the issue. I am not sure of why there has been such a negative change recently in the level of service, but I will not be returning to this business for any service and would recommend people look else where for their vision needs.

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Joanna Marie

I have been coming to this office for eye exams for contacts and glasses for about 10 years and i used to LOVE coming here everyone was so friendly and it was a quiet and relaxed atmosphere. It has really changed in a bad way over the past year. Now there are way too many people working there its a stressful environment, After my last visit I will never come back again. The eye doctor decided i needed my pupils dilated during the exam and the lady doing my drops was acting like I caused her so much trouble I feel like no one in this office wants to work they just want to sit by the front desk and gossip. They used to be so focused on customer satisfaction and were friendly last time I did not do anything wrong and I was treated so badly and insulted when I asked how much will my contact lenses be for the 3 month to supply. and she rudely asked me Remember? i told you? and she said "YOU DO THE MATH" tried to make me feel stupid. I was like what?!?! why not simply answer my question I could not even believe the way I was being treated there. not only that they made me feel like Im causing them so much trouble when i was just following what they told me what to do but she clearly didnt know what she was doing or she did not want to do anything. but to insult me on top of that and to tell me to do the math and make me feel uncomfortable??? worst customer service ive ever experienced. All the people here are either rude or fake. This place sucks

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Joshua Paa

Wow where do I begin. First they dilated my eyes and didnt tell me they dont have the anti dilation drops until after they dropped me. I went to check out i could barely see and they were perfectly fine sending me out to DRIVE HOME. I called my wife and her mom to come get me and my car. My vision was so bad I had to ask one of the receptionists to set the follow up appointment. He set it up improperly and I missed it. Due to illness in the family It was several months before I could come back. When i did return they told me my contact lens prescription was no longer valid and I had to completely redo my exam. They said I had to verify to the doctor that the lenses fit properly. They fit fine, The prescription and brand has been the same for over 5 years. Do not go to these scammers. They are unprofessional, pushy, rude and dangerous.

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Greg G

This place is shady. Even with insurance, which I brought a copy of my benefits with me, there are all sorts of extra changes. I even used the frames in plan, which were supposed to be free, and they were about as expensive as Lenscrafters, but I would need to wait two weeks. Also, even though I came in for just a contact lens fitting, as I had an exam in August of this year on my old insurance, they said that I still had to have the full exam. I called another provider, and they said all of that seemed shady, Even the Davis rep said that he didnt want to comment, but it didnt seem right that they made me do an exam, even though they had a copy of my previous exam. Dont trust this place. They will never get my business again.

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Bruce Bell

Accu vision promises 1 hour service that is farthest from the truth. When thier top of a line options they promise guaranteed replacement of glasses. But now for the second time my previous glass frames were no longer available and I had to purchase brand new glasses again at a very high price. Dealing with accu vision has been completely dissatisfing. Ive spent in excess of 2000 dollars there in the past 3 years and I wont be doing it anymore this place needs to change or go out of business.

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Nain Khan

I went in for an eye exam with my VSP insurance! I was checked in promptly and the fact that I had fill out my paper work online, it made the entire process even faster! I got the right help with frame selection from Ricky! The staff is super friendly and helpful! you can have your glasses the next day since they have a tech on site who does the fitting! if it cant get done on site they will let you know before you leave the building! I had a very pleasant experience at this location!

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Robert Bacci

I have been going there for 4 years and have always had a great experience. Everyone has always been pleasant and courteous but then again I treat people how I want to be treated, it is contagious. I just made an appointment for an exam and new glasses. I do think they could use more frames to select from.

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Jessica Gorski

My daughter received her very first pair of glasses from AccuVision. She had a great first experience with the whole process. Staff and Dr were very friendly and knowledgable! Definitely recommend them for your eye care needs!

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A Private User

I was so pleased with the service my family and i received, so professional and genuinely friendly. I recommend everyone to check them out for themselves.

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hannah fino

If I could give zero stars I would. Been a customer for years and now Ill be finding somewhere new for sure!!! Never getting my business EVER again!

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Nickolas Berreles

Went in for the first time , everyone was very nice . Got help finding the perfect frames for me. Recommend the round lake beach location

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