Advanced Maytag Home Appliance Center

Category:	Appliance Store
Address:	548 S Roselle Rd, Schaumburg, IL 60193, USA
Phone:	+1 847-524-3500
Site:	advancedmaytag.com
Rating:	4.2
Working:	10AM–8PM 10AM–5PM 10AM–5PM 10AM–8PM 10AM–5PM 10AM–5PM Closed

Location

Photos 6

Reviews 15

Jeff Palicki

Buyer beware! Their technician, Eric, came to diagnose a problem with my grandmothers washing machine, which I was present for. Eric came in, stuck his hand under the machine, which left some dusty residue on his finger. I watched as he wiped his finger on his pants and stated that it was an oil leak, and proceeded to explain that it would be a $500-$600 to repair. I did not see oil anywhere, and there certainly was no oil on his finger. He then explained that he could sell her a new machine and install it for $597.90, but insisted that she (my grandmother) should get to their store immediately to purchase a new washing machine. He charged $99 for his "work" and left, spending no more than thirty seconds of attention on the washing machine. Suspicious of Erics lack of effort, his instance on my grandmother buying a new washing machine, and the fact that there was no oil on his finger, or on/under the machine, I called another appliance mechanic; one that I know personally. He reinforced my skepticism in Erics "work", and came to take a look at the machine. He lifted the machine and immediately pointed out that there was no oil leakage whatsoever; none on the floor, none on the machine, nowhere. He then said that he could fix it in approximately 45 minutes, with parts costing $230. I called Advanced Maytag Home Appliance (Erics employer) the following day and asked an alleged manager to refund my grandmothers $99 due to the technicians lack of effort and his dishonesty regarding an alleged oil leak. The individual claiming to be the manager aggressively defended Eric for approximately one minute, before putting Eric on the phone. I confronted Eric on his seemingly intentional misdiagnosis (oil leak). Eric informed me that they would not refund the $99, even if I proved to him/them that there was no oil leak (I offered to send pictures and/or videos). He stood by his diagnosis of an oil leak. I asked for honesty and fairness by granting a refund, but he continued to rudely refuse, before hanging up. The mechanic that I know personally, purchased the parts for $230, and fixed the machine in 45 minutes. There was no oil leak. Too many companies take advantage of peoples lack of knowledge of a product, and they engage in dishonest business practices to make a buck. If youre looking for integrity and honesty in a company/service, please do yourself a favor and look elsewhere.

Connie Diaz

Self-proclaimed "business owner" hung up on me and cancelled my appointment, after I asked him to provide me my appointment time slot. I have a Nicor home solutions warranty on my washer/dryer. My initial visit yesterday went great. Serviceman was polite and efficient. He told me I needed to replace the rubber lining of the washer and that he could order it and get me a follow up appointment later in the week. He told me to call advanced appliance the next day to find out what time slot(s) would be available for the visit as he did not know what the schedule looked like. When I called today, a man answered the phone and was immediately rude asking me to repeat my question several times which was very simple "what time/time slot was available for the follow up visit". He then told me he did not know why I was calling because they do not give appointment times and that the service person would never tell me to call for a time slot. He then told me that the nature of my call was ridiculous and that he was going to take care of the issue by cancelling my appointment all together. I could not believe how he was reacting to my inquiry, so I asked to speak with the owner or manager of the company and his response was that he was the owner and that I could ask Nicor for another servicer and then hung up on me! All because I asked for an appointment time slot. Seriously? Worst customer service!

Andrew Sharkey

My wife and I need a new washing machine. We decided to go to Advanced Maytag because of its Maytag affiliation, and the fact that it was a "neighborhood" store-front and not a "big box". We hoped their personnel would be more familiar with Maytag products, and secondarily, were curious if they would be able to match big-box pricing. Advanced Maytag meet both of our objectives. Rich Lindblom was not only knowledgeable about his products, but he knew his competition (including our current machine which has just "given up the ghost"). He calmly and professionally inquired about our needs, reviewed each of his product lines, explaining pros and cons of each. Never once did I feel like we were being pressured or directed to more product than we needed. I would recommend Advance Maytag to anyone considering appliances and in particular ... ask for Rich Lindblom, hes the BEST.

Ashley Podunavac

They gave themself a 5 star review to respond to a customer complaint if that isnt dishonest i dont know what is. (You can respond to a comment without creating a review which is what a normal company would do) Im married to the HONEST man who was the one who actually fixed the washing machine. Not sure what "after market" parts youre speaking of. The parts came from Automatic appliance parts, if youve been a technician 18 years im sure youve been there. There was 0 oil found during the repair. You were dishonest and tried to take advantage of someone and now youve been called out on it and are throwing a tantrum like a child all while giving yourself a 5 star review to make your company look better. Maybe its time to retire because your customer service and repair ability are both bad, really bad.

Phillip Depa

Richard Lindblom is the man to see when looking for a new dishwasher. My wife and I are very happy with the dishwasher that we purchased from Maytag, and the installation crew did a great job as well!

Kathy C

Great customer service! Very competitive pricing, and fantastic delivery policies! Would definitely recommend them! Our second round of appliances with them. Shop around, but end up here!

Lissa Gatto

Just had my oven repaired today by these folks. Great price and service! Thank you!

Shirley Gervas

We have always come back to this store for at least 20years. Always been satisfied.

Brian Wattier

Rich was very helpful and gave me a great deal on my new French Door Refrigerator!

Walter Schmidt

All aspects of the major appliance shopping experience were excellent.

Janet Liner

very good experience, highly recommend to others.

Lisa Ratajczyk

Excellent service! Put them in your address book.