Michaels

Category:	Craft Store
Address:	6301 E State St, Rockford, IL 61108, USA
Phone:	+1 815-227-1296
Site:	locations.michaels.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 15

Quinn Henson

I was attempting to get a print framed at the Michaels store in Rockford, Illinois. I previously had a similar print framed at another Michaels store and they did an excellent job. I live out of state and was visiting family near Rockford. I was hoping to present my family with the print when I was in town. Michaels corporate policies prevented this from happening. Due to their policies and their obstinate manager, I was not allowed to order this print through the internet or over the phone. I cannot order this print in Colorado and have it delivered to the Rockford store unless I personally ship this item, which would be prohibitively expensive. In order to make this happen I would need to personally go to the store in Rockford to place the order and then get the process rolling. This would take two weeks, one week if I paid dearly for the "expedited" processing. I would only be visiting for a week. I tried to find a solution with Jenny the store manager. She kept interrupting me to tell me why this could not happen. She was not creative in telling me how this could happen. She told me these policies were in place to protect me as the consumer, because purchasing over the phone or through the internet is a new, unproven business practice. She told me that she would need to consult the district manager to see if they could approve this project without me being personally present. As of the posting of this comment two days later I have not heard back from the store manager. It was as if I had to fight uphill in order to give them over $300 in business. I contacted another frame shop who could complete this project in less than a week without an "expedited" charge. This shop was friendly, understanding, and more than willing to work with me. I will no longer patronize a company which does not respect me as a customer and will not work with me to gain my business.

Boomer Customs

Not to happy with the Customer Service! Product is never present when dealing with Artist Markers, Copic, Prisma and more! Employees were quick to blow us off and push us off to the side instead if actually trying to assist and satisfy the customer and save the sale! I have no idea within two moths straight the products have never been present and its a few different brands and not from the same company! Employees can assist a litte better and I was not the happy today as I walked away and had to call the store to talk to the manager to really be assisted and she still didnt even say hello when I waked up front to meet her and she jus passed me on to a register girl!

jeff testolin

Lots of great things for crafts and activities. If youre looking to find an afternoon project for the kids, or feeling artsy yourself, Michaels will have something for you. They keep things tidy, and although this place is packed with items, its well organized and the staff usually can point you in the right direction. Check for coupons before you go, or on your phone. Ive found Google will show you the sale paper for the store if you have your location enabled.

Harsha Kalapala

Issac in the framing department knows well that treating customers like you want to be treated is the best way to gain and retain good customers. I really enjoyed having some refreshing customer service for a change, and would love taking my business there again. Thank you Issac!

Seth Clark

Great location for anything from crafts to framing. They often have good discounts and its easy to get carried away. My only complaint is the staff isnt always super helpful, other wise a good store

Darlene De Sario

There is no help on the floor. If you cant find something or have a question, youre on your own. If you have coupons and look for items on sale, can get a good buy. Other then that its expensive.

Esther Mortensen

Good selections...not excellent. Clean. Well maintained. Liked the checkout. It takes first come, first served so you dont have to worry that youre getting in the wrong lane.

Christina Rodriguez

Needed help finding a kids pottery kit manager was no help and told me off the top of my head I have no clue whats in stock and wouldnt go check

Rick Meggenberg

I love the people there they Respect me because I am army vet

maig721

Fully stocked. Helpful people. Thanks

Paige zeibert

This store is always clean and tidy.

Robin Milligan

Have alot to choose from. :)

Gamisou Gaming

Very rude customer service