Nelson Automotive

Reviews 3

SH

Shaun Barry

After about 2 months of shopping around and research to find the right 2008 Corvette for the best condition and price, I finally found "the one" listed on Nelson Automotives website. I called and spoke with Matt V., and he gave me a detailed service and ownership history of the car. I felt confident that this was the right car and from the right dealer. Throughout the entire process Matt was honest and always gave me the time of day; I never felt rushed on the phone or in person. When I bought the car, I drove up from Indianapolis to pick up the car and it was apparent that the Corvette was a prized car on the lot, there were not as many other sports cars, but all cars looked to be nicely kept and cleaned. I didnt feel like it was a risk to buy a sports car from the Nelson Automotive lot, if anything I probably saved money due to not having to pay an additional markup from a performance-oriented lot. My actual time at Nelson Automotive was brief: Matt arrived early to the dealership to accommodate my schedule, even though he had plans for brunch with his in-laws later that morning. We took the car out for a test drive, talked a bit more about the history of the car, and the minor normal maintenance work they had done to make sure they sold me the car in excellent condition. I was thrilled when I got the keys. The paperwork took probably 10 minutes and I was on my way. The car rode like a dream. About 30 minutes from home, the clutch pressure went out and I had to have the car towed the rest of the way home. I took it to a shop and they determined the slave cylinder went out, and that it would be 2 hours of labor plus the cost of the part. I called Nelson Automotive, we were all shocked since this car drove fine. Matt took this information to his boss, and they worked with me on the issue: they refunded me with the cost of the part that I paid for, as well as the cost of the labor to have it replaced. Normally I wouldve expected that I wouldve needed to have the car brought back to Nelson Automotives shop to have the work done in-house, but they took care of the issue in a way that was convenient for me. Overall, I was very pleased with the way they handled what was an unexpected post-purchase issue. Ive now had the Corvette for exactly one year, and its been a the best car Ive ever owned. Ive received so many comments on how great of a condition the car is in, and that it must have been well taken care of. I always tell them about my experience with Matt at Nelson Automotive, and I know where my first stop will be when we purchase another car. Condition and quality of car: 5/5 Price: 5/5 Sales experience: 5/5 Customer Service: 5/5 Overall: 5/5

AM

Amanda Feder

(written by my mother) Finding Nelson Automotive was a literal answer to prayer! Our post-grad daughter was driving 4 hours to return home for visits with her 1996 Toyota Rav 4. It has been reliable, but at 238,000 miles, it was time for an upgrade! Her limited budget was $5,000. 1st, we visited a Toyota dealership in the Schaumburg area. SHe found a 2003 Highlander Ltd. with 150,000 miles..loaded, nice. out of budget....Still considering it though, that is until her aunt found oil pooling under the engine when she took a look underneath. When they brought it to the salesmans attention, he insisted there was no problem and became argumentative. Finally they left. Disappointed and frustrated. The next weekend I found a $5,500 Highlander 2003. 150,000 miles on craigslist. It looked promising and was at a small dealership in Elgin. No frills. Good shape, no obvious problems, but I’m not a mechanic. I explained to the salesman that since my daughter couldn’t be with me and needed to secure financing, I wanted a dealership to check it out first. I drove it to Toyota of Elgin. Jason (really cool service manager) said they could do a certified Toyota inspection for $125.00. I agreed (small investment for peace of mind). Jason called me the next day with the results. Needed about $800 in work but otherwise looked okay. Right after his call, the salesman, Konrad calls me telling me how he sold the car out right to a cash buyer! How unethical! I demanded a refund for the $125.00 inspection. He initially refused, but eventually, I got it back. NOW, I’m discouraged. Now I’m praying. Another week goes by and my daughter goes to Edmunds I go to YELP reviews. Then it happened! Prayers were answered! 2002 Nissan pathfinder 128,000 miles just reduced to $5,500 at a local Mt. Prospect dealership: Nelson Automotive. Strong dealership reviews and I decide to give them a try. This small, no thrills dealership is amazing! Matt greeted me and told me all about the car before the test drive. He had a Carfax ready to go. The car was just as advertised! Every question answered! Absolutely no pressure to buy. Matt suggested she obtain financing through a local credit union. Rates were competitive. Loan approved. Daughter delighted. Out the door after simple paperwork in about an hour! My daughter absolutely loves her new (used) car! We will return to Nelson Automotive in the future! They deserve this 5-star review! Thank ya Jesus!

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Suker Puncht

Nelson Automotive is a used car dealer in the business of selling used cars, not an auto repair shop in the business of car repair - a lesson I have learned. They need to just sell cars, as is, and stop trying to pretend that they are these honest good guys that know all about cars and are different from other used car sellers. Bottom line: they make money selling used cars. My story: I bought a Honda from Eric with a trade in, what was negotiated and agreed upon as a fair price was changed in the last minute (literally when he was getting out of my car for the trade in) and all of the agreements of any repairs needed were not documented. Yep, major screw up on my part because when I had to return with the car to have repaired the very things that I had already paid to have repaired, Eric claimed they were done or that they didnt need to be done. Oh boy here comes his good guy routine, BUT they will do them again because he just wants his customers to be happy. Warning, they will actually try to charge you again for the repairs. However, when I asked for documentation of said repairs so I would have maintenance records, he pulls a shyster and claims that they were all done under the table so that he could give me a better price on the car and therefore no records would be given. When I contacted the Better Business Bureau, Eric then promised he would provide receipts, but what I got in the mail was absolutely pathological. Typed out on a plain piece of copy paper was a list of repairs - no business header, no price breakdown, no parts list, no statement of warranty, and absolutely no signature. It didnt say Nelson Automotive completed these repairs on so and so date. It was just a list, like a grocery list but of car repairs, and I KID you not, there wasnt even a return address on the envelope. Does that sound like an honest good guy? Nelson Automotive took my money and my trade in but didnt honor their agreement and never provided receipts for work they claimed to have performed. Car still needs repairing for the very things I paid to have repaired. Maybe back in the day they were nice and cared about their customers, however today, its all about the money.