Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	2600 W North Ave, Melrose Park, IL 60160, USA
Phone:	+1 708-450-0140
Site:	storelocator.pepboys.com
Rating:	3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 79

Reviews 8

Tila Wilson

While traveling 8 hours from home I had some minor brake issues and brought my car into this location. I spoke with Lee who has more patience than anyone I know...Although he is a manipulator. With time and money. Everything is a major issue and will tell you what ever you need to hear to get you there. When I first talked to him he said it would be a while and I said thanks I will go another place because I knew I was short on time and then he put me on hold and told me that he could get me in right away... that turned into about a 4 hour wait and also forced me to have to stay another night in the city to have another auto repair shop look at my car and fix the things they had done. They brought the car to me as if it was finished and "fixed". I drove it to the next light from there parking lot and had to stop because when compressing the brake pedal it made an air sound and then went straight to the floor. Like there was air in the lines. Needless to say I turned right around and brought the car back to them. They attempted to bleed the lines again and came to me and said that my master cylinder was going out. They told me that It was unsafe to drive and that I needed to keep the car with them. I was terrified because they let me leave with the car in the first place. They were also quoting me 500 to get it fixed and the soonest they could do it was Monday and this was Saturday. I had no choice but to leave and hope I would make it to the next place safe. I then found a fantastic place called Tuffys and would recommend them to anyone. Very honest people. They had me in and out in about 1.5 hr and ended up flushing the brake fluid and bleeding the lines for half the price and the pedal was back to normal. The master cylinder had no issues. I 100% would not recommend this place. Pick any where other than this place or you will regret it. I also found out today that due to rotating the tires improperly I will need an alignment also. This was supposed to be a courtesy to me from Pep Boys. I am just so glad I am no longer trapped with these people and that they are no longer taking advantage of my car. End. Do not go here.

Jesse Newport

I purchased 2 tires here for my work vehicle (ford e350 van) while I was in Chicago on business over 500 miles from home. They refused to install the new tires on the front saying there was a law against it. I got 100 miles down the road and noticed the vehicle handling badly. Check pressure and noticed the front was over inflated by 25lbs of pressure!!!! This is a heavy duty van loaded with equipment mind you and 4 passengers. Turns out they installed the new tires in the rear, against my request siting a "law", and only inflated them to the pressure that is required by the front. Then they moved the rear tires to the front and obviously never checked the pressure as they were inflated for the rear pressure of 75lbs. At this point I tried to fill the rear tires and noticed the valve stem that they installed was leaking. When I asked the service tech who fixed this problem at a truck stop they said that pep boys did not even need to do this procedure and just did it to charge me more. Basically this place installed my new tires in a way that would ruin my older ones and also endanger the passengers of the vehicle. I cant describe how upset I am for being both overcharges for unnecessary services as well as the mechanics endangering my business and the lives of my coworkers Do not go here.

A Private User

I took my car in this past Saturday to get a replacement tire for a flat. After Id left the shop, I discovered that one lugnut cap was missing and another could be loosened by hand. Additionally, I found out the logo cover in the middle of my wheel was missing. I returned to the shop this morning after getting off work. The store didnt open promptly at 8 a.m. After some futility, I grabbed the receipt from Saturday, spoke to a manager and demanded they correct the screwups. I was told to wait outside by the manager, who apparently didnt want a disgruntled customer scaring business away. It was about 35 degrees outside this morning, so I went back inside. Also, while I was inside, another disgruntled customer had come in. Apparently, the geniuses had poured undiluted antifreeze into his cooling system on Saturday, so he had to take it back this morning to have them correct it. This place isnt getting another cent from me. Stay away from this store. I would give this store 0 stars, but Google requires at least 1.

A Private User

My wife took her 2002 Ford Focus in to have tires rotated and oil changed. About a half hour later we received a phone call from the store with a long list of problems the vehicle allegedly had. The list included "rear springs, shock absorbers, brake rotors and pads," and the impression was given to my wife that it was unsafe to drive on the rear tires because they were in such bad shape. When I drove the car home, it was obvious that these were blatant misrepresentations. I must assume with the goal of ripping off an older lady. It was duplicious manipulation at its worst. In my job I speak to many people. I promise to tell them about you!

A Private User

Long wait, not very comfortable waiting area, questionable diagnostics and long wait in spite of having an appointment (A little more than 2 hours to hear what was wrong.). I took it to the dealer and was told that my car needed something else, not what PB recommended. Best advice: find a good mechanic and keep going to that one so they know your car, not just what the codes tell them or take it to the dealer. The only pluses I can give them is that I was able to make an appointment at a time convenient to my work schedule, they were friendly enough and they have bilingual staff in an area that has a large amount of Spanish speakers.

Angel zurita

You do NOT want to go here! They will overcharge you and take advantage of you. Car needed brake work and they quoted me an ABSURD amount. Take a look at the attached picture just to see how ridiculous they are. - Complimentary vehicle inspection, but charging for brake system inspection? That does not even make sense. - Brake hose is $12, they are charging $56/ea What is worse is that this was done by the service manager Jose. Very disappointing. Look elsewhere, just trying to save someone from being screwed over.

Alejandro Palacios-Torres

Minus 5 stars if I could... Pep boys or at least this location its already trying to over sell you things you dont need or otherwise they say that they cannot do the job or threaten that the car could collapse if you dont do the costly oversell they push... dont even come here

Vanessa Pondexter

Called in for 4 tire quote. First the guy didnt want to quote me a price said I should come in pick out tire. 2nd I asked if they did price match with Costco. He said they didnt but Costco tires are about 4 years old. The customer service made for a lack of trust.