Helzberg Diamonds

Category:	Jewelry Store
Address:	2645 Plainfield Rd, Joliet, IL 60435, USA
Phone:	+1 815-439-9277
Site:	helzberg.com
Rating:	4.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM 12AM–6PM

Location

Photos 22

Reviews 7

Amber A

Let me start by saying that this has nothing to do with my ring, but instead the customer service AFTER my fiance and I chose to stick with Helzberg for an engagement ring. I love my beautiful engagement ring and I get so many compliments on it. The girl who helped us try on so many different rings was polite and helpful. That was a wonderful experience. It is the other women I have dealt with since being proposed to. I recently received my engagement ring from this location. They sized me at a 5.5, which was in the middle of the hot summer. They told me to go up a quarter size, though, because of fluctuation in size, weight, temperature, and what not. When I received the ring, it was way too big on my finger. So I went in to have it sized. They sized it down to a 5.5 for me. About 5 days later, I was able to pick it up. They didnt put the ring on the ring stick or anything just to double check. They gave the ring to me and asked how it fit. Well, from coming in from the 90 degree weather to a 60 degree store, it fit fine because I was extremely hot. As I left the store and sat in my air conditioned car for a bit, the ring once again began to spin around my entire finger, just like how it fit for the 5.75. I immediately called the store wanting to speak to the jeweler, because i was a bit concerned. The woman who answered the phone said those who are sales associate are considered jewelers. I asked her if there was a possibility to speak to who actually sized the ring and she said no. Okay...understandable. It wasnt until she said "Im not trying to sound like Im talking down to you, but..." where I began to get upset. I know when a ring doesnt fit my finger. A few thousands dollar ring should spin all over the place. I told her I would wear it a few days to see how it changed. There were days where it fit better than others, but it was still loose. The weather has recently started to cool down, which is making the ring loose 24/7 now (to the point where the diamond constantly spins towards the palm of my hand). I called Helzberg once again to see what we could do, and the woman on the phone said "Well, I would wait until its super cold out, like....10 degrees, and then see how it fits". Youre joking, right? Its 70 degrees out now and it doesnt fit now. So of course it wont fit when its 10 degrees out!! The worst part about it is I want to take it to an actual jeweler to get an opinion (not a sales associate) on the fit, but the lifetime guarantee is not good if you get work done at any place besides Helzberg. Good thing I can drive to a different Helzberg location. I get it. A ring will almost never fit perfectly. But for how expensive an engagement ring is, it shouldnt roll around my finger.

A Private User

I have had my wedding ring and engagment ring for 13 years and always had it inspected at the Downer Grove loctation. We moved and I started using the Joliet location. Since using them my ring has snapped in half 3 x and a stone fell out. I have ALWAYS had it inspected and they never said anything was wrong, then months later it would break. I was then charged $75 each time to have it fixed. This last time (4th time it snapped in half) they told me I need to add a shank and it has costed me $175!!! I cant help but think they have done something to my rings. I mean come on that is just TO BIG of a coincedent. When I brought it up to the manager she said "its not IF your ring will break its WHEN"! Seriously?! I told her I have a ring that is 45 years old and it has NEVER broke, but this ring has broken 4x since I started using them. She had no real good explaination except that gold weekens and breaks....that is except ALL my other rings! I cant help but think they do something to the ring to FORCE me to come back. Well no more!! They have now lost our business forever!! I wouldnt trust them with your jewerly!!

Judy Benbow

I have been coming to this Helzberg for years and they are the nicest salespeople whether Im spending a lot or a little. I have my rings inspected every six months and if there ever is a problem they fix it quickly and its done well.

Liz Reiser-Loeber

Great place for those with nickel allergies, get the lifetime warranty and theyll rhodium plate jewelry for free :-)

Sean Davis

Staff is always friendly and helpful

Nicole edens

I always find something I need!!!!

Nick Raebig

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