Sprint Store
| Category: | Cell Phone Store |
| Address: | 12182 IL-47, Huntley, IL 60142, USA |
| Phone: | +1 847-669-9988 |
| Site: | storelocator.sprint.com |
| Rating: | 3.7 |
| Working: | 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–7:30PM 10AM–6PM 11AM–5PM |
Location
Photos 1
Reviews 19
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Bridget Platt
Please allow me to start this off by stating that I have never written an unhappy post on a business page, ever. Over the weekend, I made an appointment to drop my inoperable phone off for service at our local Sprint store for 11:00 this morning. When I arrived at the store, two young children in tow, I was told that the technician does not arrive until noon and that I was not able to leave my phone there. Apparently, anyone is able to make a service appointment for any time, no matter if the technician will actually be there or not. That is something that should be remedied, Sprint. While the two employees distractedly decided what to do, my four-year-old said she needed to go to the bathroom. I asked the employees if there was a bathroom she could use and neither looked up from their screens while they replied, “no” and to go to the smoothie shop nearby, without apology. I was forced to take my daughter and infant son out in the freezing rain to go to the bathroom down the block. We have stayed with Sprint through disappointing customer service before due to your military support during my husband’s previous combat deployments; however, I will be canceling our service as soon as we return from house-hunting for our next assignment. I am horrified by the manner in which I was treated today, and I would not recommend your company to anyone who may ever need customer service.
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Cindy Hashimoto
My contract was up and we had to decide what to do. We went to the Huntley Sprint store to get information on our options. Joseph took care of us and told us our options. We took our old phones home to back-up in order to get our new phones. He put the two phone choices on the side for when we returned. A couple hours later, we came back. Joseph was busy but Rebecca assisted in getting our devices set up. She was very knowledgeable and answered all of our questions. They are great with their knowledge and are very helpful. The only thing I wish is that the owner of the store would get a better WiFi service as it was a bit on the slow side for setting the phones up! Definitely great customer service!!!
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bayoubengal93
Ive been with sprint for 10 years Ivan is by far the best sales rep Ive met. Ive been due up for a new phone for about the last 2 years and have been contemplating cancelling my contract with Sprint due to bad customer service and service in general. Ivan was so helpful and knowledgeable not only did I walk out with a new phone I walked out with a new tablet what data plan as well for my son to play on. All for the same price that I had been paying for the last two years. Although I live in Chicago if and when the time becomes due for upgrade I will not hesitate to go back out to Huntley to visit Ivan it was surely a pleasure! Hes also very knowledgeable of apps thanks for the Spotify referral
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Josh Underwood
IVAN! Seriously. This guy is the reason I stayed a Sprint customer. Took care of me above and beyond just making a sale. Let me walk out of the store with a "loaner" phone that I couldve taken and never returned with. He just attached it to my account, handed it over and said he hoped he would see me soon. When I dropped my (brand new) phone into the bonfire last night, I knew exactly who I was going to have to see in the morning for (another) replacement. If you are in the area and in need, go see Ivan.
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Andrea Guenther
I visited this store yesterday, left unsatisfied. Thought Id wait until Ivan was in to return with the issue. To my dismay, I was informed today that Ivan is no longer at the store. Ivan is gone and so is the good customer service...
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Kenneth Ocon
The best experience as a customer I ever had thanks Ivan. Ivan will treat you like family, he will take as long as it takes to answer any question or help you with anything you need. Ivan is what I call great customer service.
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Brian XP
the chairs are awesome, which is good because Ive been waiting here for over an hour to have 1 question answered, how much does an upgrade cost....this is mind-numbingly slow. now Im leaving without an answer
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Alana Wonneberger
Joseph and Adam helped us switch us from Verizon and was very knowledgeable about everything we wanted to know. Very patient about teaching me everything about my new phone.
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Bibiana Castro
Ivan is such a courteous guy, very knowledgeable and does everything on his hands to make customers happy with his services. Explains everything to detail and is very
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Elsie Jakubowski
Marcin was a great help. He assisted my whole family , he was patient and humorous. His really knowledgeable in all products and services.
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Michael Hawotte
Ive been a sprint customer for a year now. The team at this store is very helpful, Ivan, Linda and all are all about helping the customer.
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Ben Tarchenski
Worst store ever! scam artists! Horrible customer service I would give less stars if I could. Do not go here save yourself a trip!
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Vienna Mounivong
Ivan is the best i have never seen he work so hard fast quality !! he care a lot about me, thank you Ivan see you again!
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Shannon Ahrstrom
IVAN WAS VERY NICE AND PROFESSIONAL AND THROUGHLY EXPLAINED EVERYTHING TO ME. HE MADE OUR SWITCH TO SPRINT VERY EASY.
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Virginia Ruark
Great service from Ivan! Definitely will come back to see him for all my cellphone needs.
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Jim Wonneberger
Had a fantastic visit. Got new phones and service. Adam and Joseph were the best.
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Frankie Crisp
I went there to switch to an iPhone and they were really friendly and fast!
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Valarie Stroud
Marcin was absolutely wonderful in helping learn my new phone!
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Carol Quandt
Adam did a great job getting our bill straightened out.