AT&T

AT&T, 3902 E Washington Ave, Madison, WI 53704, USA,

Category:	Cell Phone Store
Address:	3902 E Washington Ave, Madison, WI 53704, USA
Phone:	+1 608-245-6000
Site:	att.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 11

Reviews 26

Kostas Tiliakos

The worst provider ever! I bought the Mexico-Canada plan in June. After crossing the Canadian border my phone was not working! No one at the AT&T store ever told me that I needed to add a $10 credit to the account. However, even after adding the $10 the phone was still not working. After returning to the US I called the customer service and asked to be reimbursed the amount I payed for a plan that I wasnt able to use since it was not working in Vancouver, BC. The supervisor at the customer service with a rather rude attitude told me that this cannot happen because the company has no such policy! By far the worst service ever!

Brenda Engelman

Best Apple Store in the city of Madison!! This store manager knows how important customer service is through training. Ashley Retail Sales Consultant went above and beyond to make my iPhone 4 “old” transfer smoothly over to an iPhone 6 and then helped to make sure not only my phone had all business and personal information done correctly. She also offered to help me with my Bluetooth in my new vehicle. I left there feeling reassured that everything was complete so that I could get on to my busy workday. Thank you Ashley!! Brenda

Vince Streif

Well, I now understand the negative reviews for this store. I waited for an hour and 20 minutes on a Sunday morning and still couldnt get waited on. I would ascribe this to being understaffed if it hadnt been that at least two of the reps were still waiting on the same customers when I left that they had been when I arrived. One has to question whether the training program is very effective. Rather than adding to my services with AT&T, Im now considering moving all of them to Charter Spectrum instead.

Maia Nikki

Jonathan was the guy who helped me and my new roommate set up our internet and television service. Everything was quick, smooth and he seemed really efficient. The other team members were helpful and friendly as well. I would say the only downfall was that come time for installation of the equipment at our new place the Directv would not connect/have an available signal to hook up to. Overall the store was great, it is not their fault the service was a little lousy. THANKS!

Jim S

I Went on and asked about why my iPhone was full even though I had deleted a lot of the data and meta-data off of it. They said I had to get a brand-new phone, but all I had to do was call Apple service and have them walk me through the phone reboot. This is one of maybe 12 negative experiences I have had at this local store. The employees are incompetent.

The Queen

Theyre staff are polite and friendly and when you have unlimited data and you use all your 22 gigs your data still runs fast this beats U.S anyday, but their accessories are WAY TO EXPENSIVE for a portable charger it was 80$ for my outter box case ot WAS 50$ thats TO Exspensive

Eric Frailing

When my S7 turned into a brick after a Samsung update, and I was stuck between an AT&T/Samsung finger-pointing match, the staff went the extra mile to get me the right info to get my phone reset, even staying late to make sure I had everything I needed.

Kameron Young

The service was awful, and it took literally hours to do something that should have been done in 10 minutes. The staff seemed like they couldnt care less about the customers. I will avoid going back if at all possible in the future.

Tyler Greenwald

Poor Customer Service... told me what I wanted to hear to get me out of the store, ... not standing behind something that a previously employee had mentioned..... definitely calling cooperate what a joke!!!!

Scott Sanders

I am working on iPhone technical problems with 2 out 4 of our family phones. A team member named Jeffery has been very helpful and very knowledgeable. Hes definitely a great asset for this AT&T store.

Patrick Ulrich

these people just stand around a table and talk to each other and dont try to help you at all. I have only been here once but i wont be going ever again, horrible customer service.

A Private User

I received excellent, knowledgeable, and professional service from the staff after spending 6 hours of my time trying to fix numerous ordering and billing problems.

TJ Clark

Accessories are like 300% over Amazons prices, but they took their time to help set up my grandmas first smart phone, and were very patient during the process.

John Jensen

i was on hold for over 30 minutes with the 1-800 number to get help. for as much as they charge they have horrible customer service

G.R. Jorg

I actually had to leave the city because I couldnt get reception anywhere. I thought technology moved forward, but not the case.

Chris Zahm

The guy porting our numbers was inexperienced, made mistakes and it took about 2 hours to active our service.

Malee Yang

Terrible customer service. They lied about everything. Switching back to Verizon.

Craig S

Super helpful with getting a foreign exchange student setup with a phone!

Carline Thompson

Kayla is A#1 employee, employees like Kayla is why AT&T is so successful