Advance Auto Parts

Category:	Auto Parts Store
Address:	1501 Irving Park Rd, Hanover Park, IL 60133, USA
Phone:	+1 630-540-0520
Site:	stores.advanceautoparts.com
Rating:	3.2
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM

Location

Photos 14

Reviews 10

Asif Ikram

Terrible Customer service. I was overcharged by over $50 by a clerk (Jim) on an order and when I went back to the store to dispute it, the clerk (Carlos) said only the manager, Louie, could help. I went back 3 days later when he was there (hes only there like 2-3 days a week). He refused to help me. He offered me a paper "voucher" in the form of his business card with a signature that was only good at his store and for less than 1/2 the value that I was overcharged. When I complained and asked if it would be accepted even if he wasnt there, he dismissed my concerns and I was forced to buy overpriced parts right away out of fear the "voucher" wouldnt be accepted later. I even called customer service and they asked (in a rude tone of voice) me why I took so long to contact them and said they wouldnt do anything. Lesson learned, the staff at this store is ill trained and not completely honest. The company is crooked with terrible customer service even on their 1-800 number. ALWAYS check your receipts as they will cheat you if they can. Im never going back and will stick to Amazon/Rock Auto and Autozone. They are all way friendlier and honest.

Brian Stromberg

10 months later yet another complaint of their star employee JIM. this cranky old man really needs to find a happy place. but then again it maybe him chasing customers to AUTOZONE or OREILLYS. Made a web order and he was too busy staring to help. Found out I received the wrong part, AND AFTER BEING TOLD by the manager to just swap it out. He made a temper trantrum, threw some oil in my direction, and came up with 10 reasons how this wrong part was my fault. I did not blame, I just wanted my stuff. JIM was SO ATTITUDE and INDIGNENT that I just returned every part I ordered. Of Course he felt this was too much! Ive been a professional mechanic for over 20 years, and shopping at this place since it opened. NEVER AGAIN!

Mohammad Sayeed

I went to return a product and they said they dont have enough cash. Such a big store and they dont have $200 in change. Really disappointed. Really bad attitude with costumers. The young guy was trying to help but the old guy was stopping him from helping. The old guy is very disrespectful and unhelpful. No wonder why the store was empty. probably because of him. He told me to come tomorrow. Let see what happens. ADVANCE AUTO PARTS do something about the old guy.

Sonia V

I called in advance to this place and asked the person who answered if I buy a battery will it also be installed, I was told yes. I get there and well my boyfriend and I ended up having to figure out how to install it ourselves in the parking lot and they provided the tools. We tried for a good 20 minutes and then Jim came outside to help. He was quick too. He knows what hes doing.

Chris Lerma

came in yesterday looking for a part. I was missing my own tools to remove a light bulb from my car. They young gentlemen in the front was nice enough to help me removed the screws and he even showed me where the replacement part was in the stores shelf. Great place i will visit again for my auto needs

Yaz Qafisheh

Very helpful employees here!!! As soon as I walked in, I was greeted by a team of helpers. The gentleman I spoke with knew exactly which replacement AC line port my car needed. In & out in 60 seconds.

Carlos Acosta

Excelente

Nick Kraft

They always have what I need at reasonable prices.

Palak Desai

Cheap quality parts

Joe Zeiter

Louie is the best