Helzberg Diamonds

Category:	Jewelry Store
Address:	6557 Grand Ave #200, Gurnee, IL 60031, USA
Phone:	+1 847-855-2735
Site:	helzberg.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM 11AM–6PM

Location

Photos 27

Reviews 5

Andrew Stack

Wow, a surprising amount of hate for this store and Helzberg in general. I came in a few months ago prior to a surprise engagement in NYC to buy the ring. I was quickly assisted by two women, one a manager and one a long time saleswoman for the store. Liz was the name of my saleswoman and I must say she did an excellent job. Im also in sales and appreciate the way I was treated. She didnt rush me and she took the time to get to know what I wanted in the ring and what my preferences were. After learning what I was looking for she started providing a slew of options. Nice job sensing I was looking for the upsell! haha Overall it was a very pleasant experience. Theres a reason I went straight to Helzberg and really didnt consider any other place. In the past Ive bought her a few other diamond pieces. I think I didnt go with Helzberg one time. After that they were all from Helzberg. The reason I only go there is solely for the service. Everybodys got diamonds, theyre all going to be roughly the same price for the same pieces if youre comparing apples to apples. The difference is the service. Warren Buffett knows how to run a company. They have a lifetime warranty on all of their pieces. Ive had 3 small diamonds fall out of a necklace I gave her 6 years ago. You know what happened when I brought it in? They looked up my account, saw that I did indeed buy it from them, and they took it right away and replaced them. I had the necklace back within a week cleaned, polished, and with 3 new diamonds. THAT is why you go to Helzberg. No fuss, TOP NOTCH service. Once again, thank you Liz! Well be by in a few days to pick up the ring after the resizing!

Melissa Nikkila

DO NOT do business with this Helzberg, or any Helzberg for that matter. The first ring my husband bought me had a faulty setting that one of the diamonds fell out of not only once but twice within a 1 week period. We returned the ring telling them there was something wrong with the setting only to be treated like we were being a huge inconvenience. We ended up exchanging it for a more expensive ring and only then did they change their attitudes and treated us with "genuine" customer service. When I took my rings in to be polished before the wedding they brought them back out with the bands all scratched up. I pointed it out and the employee goes "oh the jeweler must have used the wrong brush to polish it" how does a CERTIFIED jeweler make that sort of mistake and not check his work before giving it back to the customer?! Then a few months ago I snagged a prong on something and it made the diamond lose in the setting, we took it in to be fixed (which took them 3 weeks to do something Im sure took 1 minute to do). When I got it back the jeweler had set the diamond crooked in the setting causing a different prong to stick up and snag on everything. I was then told it would have to go back into the system to be worked on and would take another two weeks. On top of their clearly incompetent jewelers, the staff is terrible. Theyre rude and speak to you with attitudes everytime, no matter what youre in there for. Unless you want a massive headache and a lifetime of problems and annoyances I do not recommend doing business with this place.

Andrew C.

I had the worst retail experience I have ever had with this location recently. Please read this review. Started in June; I was told to wait until a about a month before my wedding to order my band because the one I chose could/can not be resized. I was assured of two things: it would not go up in price; and it would not go clearance (or if it did, it would be readily available). I returned 35 days before my wedding. Oddly, the ring I wanted had both gone up in price and was scarce, they had to order it from another location in my size. I agreed to order it, and they assured me that it would be in August 28th, about two weeks until my wedding (Sept 13th). September 3rd comes, no word from Helzburg. I called them, no answer. Four times. I reached them, finally, on September 5th, and they seemed confused about the order, and that it was "probably on its way." When I said that wasnt good enough, they had no other options but to "wait until Tuesday (Sept 8th), and we could call about it, then call you. It should be in by Friday." I did not receive a call Tuesday or Wednesday. Still havent heard from them, and they still will not answer their phones. I am now out of town for the wedding, and thankfully, I was able to get a ring elsewhere short-notice. Do not let this location ruin your plans for your big day like they almost ruined mine.

John doe

Quality diamonds and jewelry, but awful service. Some of the rudest most stuck up people i have had the misfortune of doing business with. Recently went to the store to purchase and engagement ring and was ignored completely at first. I dont know if it was because was wearing work clothes or what but had to ask for assistance. The woman helping me out acted as if she was doing me a favor bye giving me service. I did like the quality of the diamonds they sold there, so i did end up purchasing my fiances wedding band set there for a decent amount of money. Giving them the benefit of the doubt i brought my fiance back to look at a band for me. Again the staff acted as if we interrupting them when we asked for service. I am not very picky so we found a band right away that i liked. Not having the full amount for purchase at the moment we requested to put it on layaway dropping a deposit for it, and were given quite a nasty condescending look....as if we were low class because we could not pay full purchase price right at that moment. Every time she goes in there to pay more of it off she is met with poor service and attitude. Im not one to write bad reviews but this establishment warrants one. If you want good jewelry you very well might find something here, but dont expect to be treated with any courtesy or respect.

Gina Ferrara

The manager Brenda was literally HORRIBLE. I called and put in a large complaint with the district manager who had another manager from the same store call me... Biased much? She had a bad attitude and rolled her eyes at almost everything you ask her to show you, on top of that when asked to clean a ring she deliberately ignored the things that needed to be fixed, she came back saying all good and when I told her another jewlwer actually said there were several repairs needed she rolled her eyes & went back coming out with a horrible raised eyebrow saying "oh yeah there are a ton of things that need to be fixed" ..... Wouldnt she have seen that when she looked at it the first time? Especially being a manager? She mad my fiance and I very uncomfortable and made us leave feeling sad & not happy at all with the ring we ended up purchasing. We are returning it & never returning to hezberg again.