Custom Fast-Fix Jewelry Repair

Category:	Jewelry Repair Service
Address:	7335 Airport Blvd # K, Mobile, AL 36608, USA
Phone:	+1 251-634-0740
Site:	customfastfix.com
Rating:	3.4
Working:	Closed 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 10AM–2PM Closed

Location

Photos 40

Reviews 9

Ericka Goodwin

Custom Fast-Fix Jewelry Repair did a great job sizing my ring. The guys are very helpful and take their time to ensure you get the right fit to accommodate your finger. I was very pleased with the outcome of the ring being sized. They sized the ring down. The guys were finished with the ring and it was ready for me to pick it up in less than two hours. It cost me $55.00. Considering this was same day service, taking less than two hours and AMAZING costumer service, I consider the charge to be very reasonable. I cant stress how helpful these guys are when helping you. I will definitely return and as of my first experience today, I have become a costumer for life. Please dont let the other negative reviews prevent you from giving this business a chance. I read the reviews from others before going to this business. I went ahead and gave them a chance despite the negative reviews from others. The good reviews out weighed the bad reviews. I understand that each individual may have varying experiences when dealing with your jewelry. With that being said, I quickly determined today that this business is costumer oriented and cares for their costumers satisfaction. I cant imagine if someone does have a problem with their work, these guys would be more than willing to make it right. Thats the impression I got today from them. They have very strong work ethic, take pride in their work, and are very knowledgeable. Oh, one more thing.... today when we were trying to determine the right size for my ring because this ring was a gift from my husband and is an addition to my wedding set, the guys examined the size of my wedding ring which is now the middle ring in my set. He discovered that my band was a little bent. He asked if I would like him to straighten it. He straightened it, no charge! Thats a real, professional, costumer oriented jeweler!

Tyra Martin

Went into store several months ago, as referred by one of the jewelry stores in the mall. First encounter, nice and seemed genuine. He looked at my ring and advised the prongs on each side needed to be replaced and it would be $75/side, totaling $150! He "placed" my diamond in but said, it was just sitting in there and if I was to wear it, it would come out. I FINALLY get my $150 together and go in last week, only to be told, the prongs around my center diamond needed to be replaced and that was $300 off the top....I was BLOWN away, to say the least. He goes on to say, each side had to be completely re-done and THAT would be $150/side, totaling $300!! I advised him he NEVER said that and he responded, with a smile, "Well, you can look at it and tell it needs new prongs on the top". I said, well, I cant, Im not a jeweler, with a smile! I advised him I wasnt prepared to pay $600 for a job that was quoted $150. He just responded, well, thats what it gonna take to have it right...oh, the diamond is loose, I cant tell"! He gave me a card(which I tore up and trashed) with his "new" quote! Can you say SCAM ARTIST!! Im making sure I tell EVERYONE, not to patron him. I REALLY felt like he "uped" the price thinking I received a BIG tax refund. Hell be out of business soon!!!! :(

Okami Frost

Hello, to any customers that are unhappy with work that has been done in store feel free to post your receipt or come back in the store with your receipt so we can fix the issue and make things right. Our goal is to make all customers happy. We work hard to ensure quality service. We do not give prices over the phone, so please come in if you would like to know a price on any item or repair. We have set prices on everything but in the future they are subject to change. All transactions are video recorded. If you are looking to get any work done please come on by. We size rings in a few hours, weld chains, weld bracelets, fix earrings, batteries in watches, band adjustments on watches, sell jewelry and even custom make jewelry. We thank you very for your business.

Angela Macon

Been using them for at least 10 years. Went in the other day, he didnt want to help me. He told me 80.00 on a tiny ring, that in the past he charged 45.00 to do. He just totally didnt want my business, and left there and went to Goldsteins and bought my necklace, that he so rudely would not help me look at. He missed that 400.00 sale! As for his work, oh course it was good or I wouldnt have came back several times over the past years, or referred friends. Hate to say this, but I will most likely go back and pay the ridiculous price because I am so impatient and they have it done in an hour. Unless I can find someone else in the area, but I will never send another friend or family member in there to be treated like he treated me.

Tony Harrison

Ive used their service many years ago to replace a battery and resize the band in my $10,000 watch and they banged on it with a rubber hammer because they dont have the correct tools to push the pins out. I will never let them touch my watch again. My step dad took his watch that he got in Switzerland and he had them to replace the battery and now water moist gets into the watch has they broke the seals and did not replace them nor did they tell my step dad that until he took it back to them. But they did an excellent job fixing my wedding ring. They sized it down and polished it to look like new for $55.00 in a few hours.

A Private User

Found this business when searching Google Maps and read the previous review - I would have taken my business elsewhere but since this is the only viable watch repair location near my home I decided to give them a try. These are the nicest people - I dropped off my watch to have it repaired and was disappointed to find that it is irreparable. But the owner was so helpful and so knowledgeable that I decided to purchase a replacement watch from them and I plan to bring in my wifes watch for repair / replacement. I am not sure about the previous reviewers experience but feel that the negative comments are unwarranted.

Damon Davis

One of the most professional experience Ive ever had at a jeweler. The owner and staff were outstanding and polite also knowledgeable. If you havent patroned this business yet you really should very reasonable priced work and fast great quality of work. Thanks again and continue the great work.

Sarah Long

I live in Biloxi but I was told by a friend to try your store to get my chain repaired and my grandmothers stone replaced. I was worried I wouldnt get it back by Christmas but I did. My grandmothers ring looks like new. I will be driving back again for all my jewelry repairs. Thanks a bunch.

Faye Ramskog

I have been a customer for years,and never been disappointed with service or work done. I feel like they are family! Never had to wait a week for repair,usually only hours! If anyone needs jewelry repair,I most definitely reccommend CUSTOM FAST FIX!!