Zales - The Diamond Store

Category:	Jewelry Store
Address:	3213 Bel Air Mall, Mobile, AL 36606, USA
Phone:	+1 251-471-5385
Site:	zales.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 17

Reviews 8

Angel Byrd

Long story short, Ive been married 6 months and I have only had my ring a total of 6 weeks because the diamonds keep falling out. I was told 6 weeks at most and each time I has to wait 8 weeks or more for it to be repaired. Not to mention we didnt receive my husbands ring until a few days before we got married. Because it was special ordered and they either lost it or sold it to someone else and had to reorder it. Save your time, money and sanity and go somewhere else!

Jessica Reid

Sent my ring off to be repaired, never got notified when the ring came back, called over 8 times in a day at various times and was unable to get anyone to even pick up the phone, once they answered they couldnt figure out if it was in or not, had to call corporate...turns out my ring has been there for over 2 weeks and they dont know what happened...yea right. Will not be using this location ever again...

Jennypher Begley

I have always had EXCEPTIONAL service withe the Zales team, every state Ive lived in & every team Ive had to utilize - all extremely helpful. Ive been to numerous other dealers & have had VERY poor experiences; diamonds falling out, numerous returns, etc. The team at Zales has always been 100% straight forward & willing to assist, which is why, hands down, I make all my diamond purchases with them!!

Erica Edwards

I promise, I will never ever buy anything else from Zales!!!! I purchased a sterling sliver ring for my mom for Christmas and thie ring has transhed. Customer service told me, ” sterling sliver tarnshes over time”. Really I got it in Dec 2015 it’s only Feb 2016… REALLY I paid too much for this fakes A** ring!!! Somebody need to stop them

Laura Valverde

I know that it probably had something to do with the holiday season but it took about 10 minutes to get someone to help me and employees kept skipping me and helping other customers.

Ken Miller

Had to make four trips! Ordered a new wedding ring, and they couldnt find it, after they called and said it was here. All around terrible experience. Will never shop there again!

jennifer H

Very poor Customer service. Would never recommend them to anyone.

Courtney Johnston Clay

Always helpful & have everything I need