Mill Race Cyclery

Category:	Bicycle Store
Address:	11 E State St, Geneva, IL 60134, USA
Phone:	+1 630-232-2833
Site:	millrace.com
Rating:	3.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 11AM–5PM

Location

Photos 80

Reviews 7

A Private User

I have had a horrable experiance with this place. I brought my $200 bike in for a simple oil and lube, on inspection they talked me into their deluxe tune up and a new chain. It was more than I had wanted to pay but didnt really have the time or facilities to do the cleaning myself. I pick up my bike about a week later and am now down $110. The next weekend I was able to take it for a ride and its unridable in the gear combination I use because it skips once a rotation. I take it back in and they tell me that when you replace a chain the divits in your flywheel are more pronounced and that I now need a new one. Ofcourse they forgot to mention this when they told me that my chain was stretched and I needed a new one. So now another week later and $30 more dollars and I am smart enough to take it for a ride on the nearby bike trail immediatly after picking it up. I get about a mile out and my crank and pedal fall off. I walk back and tell them to fix it and they say that its worn down, not their fault, and needs a replacement and that they will call midweek when they get a new crank in and will get my ok for any costs. They finally call me saturday morning telling me that its ready and not mentioning any costs. I go in and they try to charge me $30. I told them I never okd any extra work and was under the impression it would be free. The guy talks to his manager and knocks off the labor costs to $20. I was upset enough that I just paid it and am never going there again. To recap after bringing my working bike in, it took them over 3 weeks and $160 to get it back in working order. This place has some of the worst customer service I have ever experienced from a "specialty shop". I would suggest taking your biking needs some where else, avoid this place at all costs. UPDATE: After sending in these comments to their website they got back to me and assured me that this was not a common occurrence. They also refunded me above the original cost of the tune up and chain replacement which I thought was a nice gesture.

Stephen Morcos

I bought 2 bikes from them this summer (2014) totaling $3500. At the time of the second purchase I rode an older mountain bike there and left it while I rode new bike home. They said they would clean it for me. When I returned to pick up mountain bike they charged me a tune up fee of $90. I understand that people mis communicate so I asked if I could speak to the owner since he is who agreed to clean up old bike but he was not there and they would not let me take bike home without paying. I paid the $90 and asked that the owner contact me. Several days went by and no call so I followed up and left another message. Another several days went by and not call. I called a final time and while he was there, he claimed to be with a customer and I was told he would get back to me, never got a call. If I mis understood our agreement fine, but the fact that the owner refuses to call me back makes me question these guys. There are a lot of good bike shops out there, unfortunately Mill Race Cyclery is not one.

Mark Porter

I attempted to purchase a bike computer for my wife for Christmas. I gave the kid a very detailed explanation of how it would be used and where it would be installed. It did not work, the range was not far enough for the wireless. I brought it back, and the owner said he would exchange it for one that would work. He made us pay for the balance of the upgraded one right then. Told us two days it would be in. 2.5 weeks later, 4 phone calls, 3 emails we initiated to follow up with no responses. It finally arrived and I told them Id be in to pick it up. Employee says we did not pay, I asked to call Bruce, he refused. Walked away and said deal with Bruce. These people are not competent, their service is terrible, and attitude worse. Bicycle Heaven is right across the bridge, they are always good, just didnt have the brand I wanted. Save the hassle, go there, go to Sammys, go anywhere but here.

Kirk Handley

I have been to several bike shops in the past year as me and my son are now HOOKED on biking since last year, My son has been wanting a road bike for over a year and I have been literally everywhere. I could not find another bike shop that had the selection at the price I needed for my son then Mill Race. Not only did they put the road bike on lay away for me, they also helped me surprise my son when he came into the store and had the bike ready to go with very short notice....Oh ya...and also modified the bike so my 10 year old son could ride it properly!! Since then I have purchased another road bike from Mill Race Cyclery with another great experience. I was a retail store owner myself and appreciate good service. From the store owner to the staff, these guys are in it for the right reasons. A++

A Private User

Great personable staff with plenty of knowledge and time to help you find a bike that works. Great service department that spends the time to educate and evaluate your bike for service. They go through the recommendations and necessary work with you. Selection on womens apparel is lacking but they have a nice selection of womens bikes at the ready. Their road bike section has grown tremendously in recent years which is great for the area. The mountain bike section is average, lots of 29ers. They really pride themselves of being the family shop so if youre looking for a comfy easy ride and a trailer or kids bike they have tons. All in all its always a great experience visiting Mill Race Cyclery.

Zak Smith

I wanted to buy my first road bike, didnt want to pay a ton for anything crazy I didnt need, but wanted everything I did. Nick T walked me through the entire process and had me ride a few bikes to make sure I had the right one. He got me set up with a bike, shoes, petals, shorts and a helmet and out the door at about what I wanted to spend. The guys even stayed about 30 minutes after the shop closed to get everything installed on the bike... and didnt make me feel like I encroached on their weekend. Thank you - hope to see you at a ride sometime soon.

Kenneth Hickey

I have been a customer of Mill Race Cyclery since the early 80s. They have done exceptional work at reasonable pprices for me, and never had a problem. I am now purchasing a new Trident Chameleon tandem recumbent trike from them for near $6000 and am very comfortable with my expectations of their service over the coming years. Highly recommend them for any bike purchases or repairs. PS I am also the VP of the Elmhurst Bicycle Club with over 500 members, and never have heard a negative comment on this shop.