Category: | Electronics Store |
Address: | 6670 Edwardsville Crossing Dr, Edwardsville, IL 62025, USA |
Phone: | +1 618-659-9895 |
Site: | stores.bestbuy.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
ME
Megan Vogeler
DO NOT SHOP AT THIS STORE I went in to this store on Sunday after recently purchasing a new HDTV from a different company. The TV I purchased did not have a setting for input audio, and so I needed to either to purchase new cables and a digital receiver box or buy a whole new TV that would have the settings to make this happen. Im a 22 year old female who has purchased many electronics before, and I know how to do my research before purchasing items. However, this issue stumped me so I went into Best Buy to find the best possible solution to my problem. End result: I was looking for a NEW TV, or a NEW digital sound system to input the audio. So, I went to the Edwardsville location and spoke to a few ladies near the TV section, one of them being the Home Theater "expert". Their best advice was to use external speakers or computer speakers to feel my audio through, and that I simply could NOT send the sound through my HDTV. This I found interesting, because I do lots of travel and have been able to use an audio input on many HDTVs in hotels. As I was leaving, I was approached yet again by someone who could not assist me and I was then referred to another man that I had to explain my whole situation to. Up till now, I have been very calm, knowing that this is a very confusing issue and it would most likely not be an easy fix. So I told this worker, I believe his name was Hugh, that I was looking for a way to hook up an external feed into an HDTV audio input. He asked me what kind of TV I had, and I responded by saying that I had recently purchased a Samsung 42" 1080p LED from another company and I was looking for a digital receiver box to hook up to it, or another NEW HDTV that would allow me to do what I needed it to do. In response, he cut me off, and rudely suggested that I go back to the other location that I purchased the TV and ask them to help me. I told him that I had wanted to speak to an expert at Best Buy who knew about Home Theater Systems. Again, he got snippy and said, "Well, Id love to help every (insert other store here) customer, but wed have no business. So unless youre going to buy anything, I cant help you." I said, "Excuse me? If you would have listened to what I just said, I wanted to purchase a new TV from your company, or a digital receiver box to wire all my components into." He attitude changed like night and day then he tried to usher back over to look at the televisions. I told him he was crazy if he thought that I was going to purchase ANYTHING from him after I had been treated so poorly! I have NEVER been SO RUDELY treated in my life! I have worked in retail and I know how frustrating customers can be, but I was only looking for ASSISTANCE and a SOLUTION. I have bought at least $1000 worth of electronics and supplies from their store in this year alone, and I will be DAMNED if I spend another CENT in a store that allows its employees to treat its customers like packed wallets. I DO NOT RECOMMEND SHOPPING AT THIS LOCATION AT ALL. I certainly will not be returning to this store ever again, and I am telling everyone I meet not to as well.
BR
Breeona Wilkes
Found exactly what I was looking for and bought a refurbished laptop, which turned out to be defective. Returned to the store with an idea of what I wanted and was quoted $30 above the posted price and given bad information about the laptop I wanted. Went to customer service to place the order where I was helped by a knowledgeable and helpful person. I was given the wrong date for pick up, as well. When the laptop finally arrived, I needed someone else to go pick it up. After calling the store and being given an 888 number to call, I found out they dont offer that service over the phone. So I was directed to the website, where I found out I couldnt make the changes I needed to. So, I called the store and spoke with an incredibly rude girl that told me my only options were to go back in time or cancel my order (at which point I would have to wait a few days to get it). I told her how rude she was being and she said, "Bye," and hung up on me. I called back and spoke to someone named Miranda, who told me the girls name is Kelly. Miranda worked with me to come up with a solution so I could pick up my laptop today. Kelly needs to be reprimanded, and retrained. There is no reason why she needed to be condescending and inflexible. Inexcusable.
DI
Dion Starkey
Customer service is horrible! I went in on the last day of my warranty on a phone. I told the guy my phone would not hold a charge. I simply said "Im not sure if its the battery or what". The guy went and grab a new battery and said lets try this first. I said ok. A week later I went back in, because I was still having trouble. They said my warranty was up. I asked for the manager. When he came, he said that I told them it was the battery, therefore, it was my problem. I then said to him, Im not an expert, I said I was not sure if it was the battery or what, and the guy at the desk said " lets try this first". I took that too mean, if it doesnt fix it, they would then fix the problem. He still said I was too late, and he would not help me. This is poor customer service, take care of your customer! If you have a problem, be sure to say you have no idea what is wrong. MAKE THEM SAY WHATS WRONG, AND GET EVERYTHING SAID OR DONE IN WRITING! This store manager is not there to help the customer, he is worried about the bottom line only. I forgot his name, when I get it, I will post it.
KA
kathy karlas
So far I would say yes I like the store. Today will tell when I take 3 electronic items back for a return. We have been told to stay off the roads for the last 3 days which includes today because of a horrendous ice storm that was predicted and even the banks closed. So today is the deadline to return any Christmas items purchased which today is only January 15th. Not much time for one thing but I called over to the store and ask since we have such a bad prediction of a dangerous ice storm could they extend the return policy by 24 hours for safety reasons and the woman told me absolutely not. So I havent even left the house and I already have a bad feeling on how things would go. So I will update after I make a visit to the store pronto. To be continued.....a few hours later...;Okay I did the return and they couldnt have been nicer. Everything went very smoothly and I came out very happy. Im just thrilled the weather didnt get any worse otherwise I would have been out a pretty good chunk of change.
GA
Gavyn Webster
I went into the Edwardsville store. I drove 2 hrs to meet with the Canon lady. She is amazing. I have been here loyal customer for 15 years. I asked her where she was working and I drove there for her expert advice. The HP rep in the store was very rude. He jumped into our conversation 3 times. I had to ask him to stop myself. I didnt drive 2 hrs to see him. Plus HP printers are horrible! I wanted to buy an SLR and a printer to go with it. Hp does not have a MG9020. I have been talking with her about that printer since christmas time. She printed prints off for me. He didnt even have working ink in his printers to show me. Please best buy get reps like Coresta that knows what she is talking about. Not HP reps that just want to shove printers down your throat. When HP has a 6 tank printer for better photos I still wont want one after this experience in the edwardville store. I will always be a Coresta Customer. Always.