HomeGoods

Category:	Department Store
Address:	2731 N Elston Ave, Chicago, IL 60647, USA
Phone:	+1 773-276-3138
Site:	homegoods.com
Rating:	4
Working:	9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 11AM–8PM

Location

Photos 100

Reviews 22

Nina K

The worst HOMEGOODS CUSTOMER SERVICE EXPERIENCE EVER! Im so disappointed because I absolutely love homegoods and my whole house is literally all in decor and furniture from here! However after todays experience I probably wont return there very quickly. I went in there today looking for 6 chairs to pair up for my dinning room table. My luck I found 6 of the same chairs. I quickly notified the manager WINDY (Petite Thin African American Women) who was passing by and told her I need all of these 6 chairs Im ready to pay. She then says please go in line and we will have an associate bring them up to the register. A minute later she says there was another customer that wants 2 of the 6 chairs. I told her I was the first one to notify her and thats VERY UNFAIR! In her place, I would tell the other customer that someone is in the process of purchasing them. However she said no you can have 4. I was absolutely furious the way she handled the situation considering the fact I am a very frequent returning buyer every other homegoods I go to everyone is so nice and helpful. I was ready to pay for the chairs and I was the first one to ask if someone can put them aside for me. IM VERY ANGRY, and speechless that there are people like WINDY carrying the title "manager" when they clearly do not offer good customer service! Very unprofessional of her and instead of selling all 6 chairs, the store would be up $900 she decided to sell those two and the store made $300. I use to work in retail and we always put forward the best costumer service and reached our store goals. Clearly the store will probably loose money with Windy running it on the sales floor if she continues to have such addititude and such an unpleasant personality! I rather drive 15 miles more to go to the suburbs homegoods then visit this one near me on Elston!

Carmen Kramer

I bought pillows here and placed them in an area of my home we rarely sit ... mostly when we have guests. The fabric on the pillow/s is cheap & awful ... the material bunches up into thousands of little balls just like on a sweater. As a result they look completely worn, although we dont really sit on them. Also, all the feathers keep coming out ... all over my house. Very messy pillow. Not to mention, when we do sit there ... our guests get pricked with feathers. Long story short, they are horrible quality and I am not happy with them as they are not user friendly. The 30 days has passed, but I kept the tags and receipt. According to the website, customer satisfaction is HomeGoods priority and they will give store credit beyond 30 days with receipt. The pillows look like crap because the poor product quality, bunched up fabric and feathers everywhere (which is why I wanted to bring them back) ... for the same reason, the sales lady wouldnt take them back. They wouldnt look like that if they were a good quality! Anyways, she offered to throw them away for me ... which I think is very cliche ... shes admitting their product is crap and yet shes not standing behind the quality and satisfaction of their merchandise. Why would I want to buy pillows that are garbage after a couple months. She said they only take back "new" items ... but you need to use an item to see if it works, so in other words ... customer satisfaction means nothing to the folks over here.

Val G

I love coming to Home Goods because I feel like there are always good finds, and this location is no exception. My only complaint is that I feel like the customer service could be better...the first thing I noticed when I walked in was an employee staring right at me, leaving an empty cart right in the middle of the aisle I was entering, and then walking away. There were a lot of carts just sitting around the store, and they really got in the way, especially because the aisles are not large. Overall, I had a good experience here, but I do think that the floor employees should take care of the random carts sitting around the store.

Tony Buck

They only have items no one else can sell. They dont have a website where you can look and see what they have. The only way you can determine what they have is by going there. When you check out the website you only get blogs about the item you are looking for. So I was looking for a toaster, running out of time before Christmas. Did they have one, no they did not. The associate told me they sometimes have them, but not usually. I had to pick something else, which was nice and the price was right.

Roxann Paulson

If you can get their during the week - do. The stock is better and some of the pots/ etc in the cooking section is amazing. The staff is extremely helpful as well! A weekly event for me. Just wish I had a bigger house for the bargains I find.

Katelyn Thompson

I normally love HomeGoods, but I was not impressed with this location. The parking was horrible! I spent more time looking for a spot than I did in the store. Once I did get in the store I was very upset with their selection of products.

Helen Mohr

I was very upset after shopping an hour I had found a coffee table which the cashier was holding for me while I was finishing shopping ,when I got to the register the cashier had sold the table to someone else....

Lucie Schulz

One of my go-to stores for everything you need for your home. Kitchen utensils, bathroom accessories, dog treats or anything you can think of, that you need for your household.

A Private User

This place is amazing. Hit or miss, but when you hit - you hit big! Ive found some stunning ceramic planters for CHEAP and some beautiful rugs and frames too.

William McCord

I love this place. Outside of IKEA, this is my next favorite place to check out furniture. Amazing discounts, think of it as a discounted bed bath and beyond.

Kaitlin Russell

A gentleman was amazingly helpful and brought all my items up to the front that wouldnt fit into the cart. Best finds at any home goods so far was this one.

Bernard Zapp

Bought bathroom chest. Bought table for t.v. Bought bath rug everyone at the store was very helpful. I will return! Thanks to the sales people.

TLCR 007

I particularly like this location versus others that I visited, however parking is always an issue, very small parking lot.

Kimberly Smith

Nice place to hunt for bargains. Hit or miss on whether you will find sets, coordinating or multiple items.

Liliana Sholly

Interesting home items. Spare pieces but you can find a bargain. Good for small furniture items.

Ernesto Valero

Only one cashier for the whole store I took to the manager and he told me then he was normal

Kelly Mitchell

Horrible manager that accused me of breaking something at home and trying to return it.