HomeGoods

Category:	Department Store
Address:	8188 Park Lane North, Dallas, TX 75231, USA
Phone:	+1 469-232-9000
Site:	homegoods.com
Rating:	3.9
Working:	9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 9:30AM–9:30PM 11AM–8PM

Location

Photos 100

Reviews 24

Bryan Knott

Ive been a happy customer of HomeGoods for SO very long now! Going into your stores has always been such a danger because I always have to walk out with something. Today I found a rug I really liked. The tag snapped firmly onto the rug by your store said it was 100. I had a sales associate bring it down, and kept talking about how insane the price was for this rug. He put it up front and I spent a little over an hour and a half looking for things that matched this rug because I thought it was the most perfect rug ever. After coming to the front the sales associate looks at the ticket, grabs a manager (name is Michelle) who tell me the rug is 300. Silence. And I asked her, so youre expecting us to pay that much for this rug. She offered to take 10% off but was adament about not selling it for the ticketed price. It was absolutely embarrassing because I didnt have the extra 200 just lying around. She then suggested a customer put it on there and started asking employees if the tag was really snapped on. Right in front of my face as if I was lying to this woman! I have never in my life had a customer experience as bad as this one. I can guarantee you that I will share this story with as many people as I can. I will never shop at your store ever again. I drove over to your location on the very little free time I had (I would rather be doing 100 other things on a Friday) and wasted my time, money, and energy. If this brand really expects me to pay for a mistake made on its part then you can be 100% positive that I will take my business somewhere where things are priced correctly and management can handle these situations much more professionally. I didnt even receive an apology from your store manager about the mistake. The whole time she almost acted like I put the tag on it. I have worked at so many guest service places and to be honest Ive had better experiences at the McDonalds in east LA. What an absolute waste of time.

Steve Buser

My wife wanted a cork board to hang her pictures on -- and saw one she really liked that came from Home Goods. So off we went. This was our first time in the store and we overwhelmed with the size of the store, the quality of the merchandise, the variety of decorating fashions and the low prices. Oh, and the five people pushing carts around the shop resupplying the shelves. A busy place. Unfortunately we could find a match for the cork bulletin board we had seen. But, we will be back to shop some more.

Steven Wood

Poor selection for most of the stuff. Waited in line for 10 minutes for a person who had a return in front of me while three other employees helped the cashier. No one stepped on the next register. Two women behind me walked out. Not alot of signage also that shows its on the lower level.

Patricia Cosby

This Homegoods has less of a selection than most I have been to and staff varies from good to average. Cell signal inside is almost nonexistent as they are below street level so its hard to send pics of items to my family when I find an item for them.

Jorgef ZaC

Not the best homegoods. A lot of disorder inside makes difficult to buy. I would go to another one. Or maybe i went on the wrong day and hour. The service pretty bad.

Luis Hernandez

Was purchasing $500+ in merchandise and there was a mistake on the labeled price. The manager did not want to honor the price labeled in addition to being rude.

Daniel Yang

Definitely a great place to find quality items for a cheaper price. You can find anything from things for the bathroom, bedroom, kitchen and more.

Kelsey Karanges

Great prices and great selection of items for the home. Many of my staging pieces of Real Estate have come from here. Plus, theyre dog friendly!

Brooke Renee

One of the best locations Ive visited- my whole apartment has come from this location, pretty much. Great gifts, as well.

Remsen Jennings

This location rarely changes its assortment of styles, and its always hot/muggy. Theres also very poor cell service.

Brooke Hanson

Parking is a bit weird but Ive never had a problem with customer service or finding what Ive needed.

Rickie Lindley

Clean and well stocked. The staff was friendly but is was a very slow check out experance