Dream Creations Gift Boutique

Reviews 5

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Chavay Jones

Let me first start by saying Im a well educated young woman who holds Bachelors of Science in Paralegal Studies, National Paralegal Certification, and 2 classes from obtaining a Masters of Science in Legal studies, and hold a job with one of the largest business firms here in Chicago. I ordered balloons from Dream Creations based on a family referral, I sent a picture of what I wanted and was assured by Shawndel this is what I would get. I placed my order over the phone with Shawndel 2 weeks before my event, giving her specifics on what I needed. I provided the date and address and TIME of my event. I was told I would would receive my delivery between 1 and 2pm the day of my event. I was also charged a delivery fee and 10% tax on my order, mind you the tax percent in Chicago is 9.25% but I didnt make a issue. I was told I have to find a way to get her stands used for my order back to her business within 72 hrs, which Im sure wouldnt even fit in my car. The day of my event I called Shawndel at 1:55pm and asked about my delivery, I was told "no we have you down for 3 o clock, but we can have it there in 5 minuets. Oh no I didnt know you were in Midlothian we will get it there as soon as possible." How can you tell me you have me down at 3, but you dont even know where I am, clearly this was a moment of confusion on her part but I said okay. She called back and apologized, but told me she dont usually take orders online, however I did not place a order online, I placed the order with her over the phone. Also she requires a 50% deposit, I paid her in full at the time of my order. 30 minutes later the balloons arrive with her husband, and they were nothing like what I asked for. They were also poorly constructed, I could see spaces in what shouldve been an ice cream column, so the poles used were visible, the colors I asked for were not used and at this point were an hr into my party. I calmly called Shawndel and told her Im not sure where the communication was lost but this is not what I ordered, I also began to explain the terrible construction of the product and was cut off by her saying "you can send them back and receive a refund." I said okay and returned to the gym where my party was held and told her husband to remove the balloons. Monday morning, I send her a follow up message asking for confirmation of a refund ans was told I need to dispute this with the holder of my card due to the legal advice of her attorney. This is a business, you are paid for goods and services, you took the goods back to your store, you offered a full refund, we entered a verbal agreement over the phone for a specific services at a specific time which was VOIDED once you were late and not present at the agreed upon time and location, so why wouldnt you return my money. She offered the refund which is why I agreed, I called her to explain my dissatisfaction, I never once asked for a refund. From our first conversation about her being late she asked if I wanted to cancel my order, I told her then I wanted my balloons, and this is not what I got. Now Im in a dispute with my bank to receive my money back, I asked Shawndel multiple times to provide her attorney information in which she never responded to. This is bad customer service, bad business practice, and a owner who refuses to return money she received even though I didnt have the product. She could have simply resolved this by saying sorry, returning half of my money and leaving the balloons, but she chose this route and now refuses to give me my money. Please be advised and look elsewhere. Shes also highly priced for things you can get cheaper and better here in Chicago, shop around!

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Nakita Wells

Let me begin by saying that Shawndel Brown is the OWNER. Her review of her business should be taken with a grain of salt. That means only of these reviews are valid. :) So, before Valentines someone shared a flyer from Dream Creations Gift Boutique with these beautiful V-Day baskets. I told my Valentine I wanted one and he complied. The poor man spent $50 on the $39 product, then $40 for shipping. What I got were THE cheapest items ever. They had the nerve to tell him that they were not responsible for the catastrophe & that a full refund wouldnt be allowed because the items had been delivered; though they did refund him the EXCESSIVE cost of shipping. The owner also messaged me and asked that I not write a nasty review because theyre a struggling, black, small business (as if it matters when you have poor business practices). The whole thing came in a poorly taped Dollar Tree box. The balloon was busted, the box of chocolates was cheap, everything had one, single piece of bubble paper wrapped around it. Im pretty sure that, aside from the Yellow Tail, every item they sent me was purchased at Dollar Tree. I couldve created this gift basket myself & saved him $80. I shared pics of what I received on the Facebook page. 2/19 Update: Ms. Shawndel (owner) has taken it upon herself to continue emailing my friend, asking him to have me take down my review because its going to ruin the business. One bad review does NOT an empire destroy. I urge people to make their own choices and not base them on this one review. There are several other reviews below mine that appear to be pretty good. What I WILL add, however is that after spending all morning emailing Ms. Shawntel back and forth I couldnt be more disgusted. I wont post the emails here, but she is a very poor business woman and my personal recommendation is to purchase higher quality, equally priced gifts from other places if you can. I have shared my experience, pictures, and emails with multiple people already. Its the reason there are so many LIKEs on this review.

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Tamica Jones-berry

I have used this shop several times for different events. I have had large displays for the front of my house to my moms office being decorated for her retirement to small bouquets for my table for a birthday display. They have all been super experiences which is why I keep going back. Shawndel has always been friendly and eager to fulfill my wishes and to stay within my budget. All displays a have been beautiful and well made. I have found a shop that I will continue to use for my party and decorating needs. Thank you Dream Creations for always answering the call!

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Divas-n- Dogs

I love the dedication and heart this company put into my grand opening and since then I have used and recommended them for many jobs. They are creative and have original ideas.cthey can take your vision and expound on it to come to even more than you expected. I have been to Prom celebrations and knew right awsy it was her design, due to quality of the work. Additionally, the service is consistent and always adjusts to my last minute and crazy life. I highly recommend this business.

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Ima Coming

The owner of the shop Shawndel is very rude and unprofessional. She walked into my event late with a very nasty attitude and decorations that looked like a 3 year old did them. I was very dissatisfied with the quality of the work and Shawndels nasty disposition. I would not reccomend my worst enemy to this place. Im sure will not be in business much longer. I was trying to support a local black business and she made this a horrible experience

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