Toys"R"Us
| Category: | Toy Store |
| Address: | 8148 S Cicero Ave, Burbank, IL 60459, USA |
| Phone: | +1 708-636-4600 |
| Site: | stores.toysrus.com |
| Rating: | 3.4 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 78
Reviews 42
MA
Matt Caston
Walked in for assistance with a preorder for a game - workers acted as if they had better things to do with their time. When I finally was able to speak to a customer service rep, she attempted to pull off her very best rude sales worker impression. Wasnt impressed. I remember having more pleasurable experiences here years ago. What happened to this place? Oh, and dont fall for the 5-star rating their employees post on here. Its laughable.
AN
Andrzej Swider
1) Too hot in the store. 2) 7 people in line and one cashier open. I was about to spent few hundreds on LEGO sets since they were on sale, but it took forever for the cashier to open a rewards card for a customer. I simply walked away and I think another person left too. If you dont mind waiting 3-4 days you are better of buying items online and save yourself a headache. I dont think I will be coming back to that store...
JU
Justin Rocha
This place was packed, from crazy Mexican children to loud black people. Not to be racist or anything, just being honest. It seemed as though you could turn around anywhere and find a shopping cart trying to run you over or trying to be shoved up your butt. As for the inventory, it was pretty standard, though most of it found its place on the floors. 6.75/10
JE
Jessica Marquardt
Go to this store often seeing i have 2 kids and live a few blocks away. But can definitely use improvement. Workers are almost always in a bad mood, even on a slow day. It would much more pleasurable to shop here if you felt a friendly environment instead fo a i have to be here so deal with it attitude.
OD
odie Rodriguez
Worst customer service i haved experience in my life. Dont have no toys and shipments haved not been opened since delivery and they received it 3 days prior. No one was helpful manager didnt wanna look for my product complaining that shipments were not in their correct place. Never going back!
A
A Private User
This store is horrible. There is an issue everytime we go in there. Staff is rude & unwilling to help customers. Managers have attitudes. All of them. I hate that its the closest one to home. But looks like Ill just start shopping at walmart, target, & kmart for my kids toys.
JI
Jinzo 315
This place is the bomb yo men dont grow up their toys just get bigger I have a Chinese friend who was going to buy a lightsaber but lost his opportunity its a shame really they sell hello kitty and barbie so definitely coming back to complete my collection 5/5
MA
mar jmz
Sutido bueno pero pasillos con mercancia sin acomodar
BR
Brooks Washington
Manger is very rude. Poor customer service. Do not shop at this. Will certainly NOT be spending anymore time or money at this location ever again!
A
A Private User
I WOULD RATHER SHOP AT A STORE THAT HAS GOOD CUSTOMER SERVICE THEN SHOP AT ANY TOYS R US!!! BEEN ON HOLD AND STILL ON HOLD FOR ABOUT 10 MIN.
LA
Larry Anderson
Tried to call store and would ring forever,tried all day and nothing, they would pick it up and put me on hold with no warning
KA
KAORU JAKAMURA
While I was talking to a worker a box of toy fell on my wrest. He didnt apologize, asked me "are you ok?" with careless tone.
RE
Reinaldo Gomez
With six days until Christmas and an EXTREMELY packed store EVERY employee was courteous and helpful. Great Job!
OS
oscar tapia
nothing special about this place . staff is not going above and beyond to help out, just doing their job.
KA
Kayla Walker
I worked here for 2 seasonal rounds and the staff is absolutely HORRIBLE. Worst job ive ever had by far.
A
A Private User
Hours on website are wrong. Drove an hour to get there at 9am and they dont open until 10!!!!
CH
Chicago Champions
I love toys r us especially when the customer service is great thank u Kendra for your help .
VA
Vanessa Sanchez
Really helpful employees took the time to look for I was looking for also really friendly!
ER
Eric Robinson
Found what I wanted but over priced compared to other stores. Hot ass hell in store
DE
DeeDee Smith
They had exactly what I wanted, but you had to go to the service desk to check out!
EL
El pato and b.b.q productions
I like this store because it takes me to when I was smaller and got my first bike
HE
Henrine Edwards
Great place the manger Heather was great fix my problem keep up the good work
JA
James Smith
Good service really helpful professional services awesome selection on toys
JU
Junior Hortiz
I love their quality, and friendly service, their toy top brand selections
JO
john berry
I will be coming here today very soon hopefullyi find what im looking fir
A
A Private User
Poor attitude. Lazy, rude employees...not sure how its still open.
G
G Rodriguez
Lots of toys Skittle overpriced but most likely have what kids want
WI
Will Mack
Ten in the am is to earl for so one to and 10am:700 is no sees
NA
Nancy Aba
Great customer service fast service friendly professional staff
AL
Alfredo Luevanos
Great customer service. Ive never had a problem here.
AL
Alfredo Martinez
Had a great experience customer service was good
AN
Antonio Marquez
they need to clean a little more this place
RE
Reba Boyd
Love this store , all toy in one place!
HE
Hector Aranda
Always very helpful and polite
A
A Private User
They are rude and unhelpful
LI
Linda Blair
Looking for a pogo stick
RE
Reba Mack
Great customer service !
LU
Lucia Gomez
Too expensive
RI
Rishi Chudasama
ok for toys
CL
Clifford Williams
The best!!
SH
Sharion Wilson
Love it
KI
Kirk D
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