Toys"R"Us
| Category: | Toy Store |
| Address: | 7451 W Cermak Rd, North Riverside, IL 60546, USA |
| Phone: | +1 708-442-5155 |
| Site: | stores.toysrus.com |
| Rating: | 3.8 |
| Working: | 10AM–9PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 59
PR
Priscilla Pizarro
I just left this store and I was not helped at all! I was trying to return a stroller that is obviously from their store and we tried to return it for some store credit. They said we werent allowed to return it a box. The people who gave it to us gave it to us already open. Im pretty sure it was an open box item cause the UPC scan code was on the stroller but as a red sticker. We tried to show the manager but she wasnt having it. She said it had to be in a box!!! She was very rude and didnt offer to help in anyway. We waited for 15mins for rude service and there were other people complaining cause they were there for 30mins waiting for a crib. Ridiculous service. These employees are rude and inconsiderate!
TH
Thom Cutean
Good selection of Lego kits, however after I made my selection I went to the checkout and was told the kits I selected could not be sold until March 1st 2017. Apparently they had items on display that were not to be released to the public until then. The situation was resolved amicably but it was a good thing I didnt have my son with me as he would have been disappointed that sets he wanted could not be sold. Probably just an oversight, but could present a major problem to parents with disappointed kiddies. The staff were friendly and apologetic but someone was not paying attention there.
VI
Vishak Seshadri Ramaiah
Useless customer service. They have one checkout counter open and everyone else is servicing themselves. I wish they would operate better so customers are satisfied. There is absolutely zero customer satisfaction and all they like to do is ignore customers. I asked a simple question to one of the employees and they just ignored me blatantly!
NI
Nicole Gonzalez
The prices here are okay, and the holiday lay away is nice but there never seemed to be an associate when I needed help and they lost my holiday layaway last year and it took them almost an hour to find it on a non-busy day, I was almost late for work because I thought it would be easy to pick it up.
OS
Oskar Gonzalez
we ordered online, our stuff was ready for pick up, it took them 40 mims to get my 3 packages, when i started loading into my truck i noticed they gave 1 wrong item, so i went back inside and it took them another 20 mins to find the right one. i wont be going back to that store.
IT
Itzel Becerra
They have very cute baby clothes, but there answering service is HORRIBLE. I called to ask about 4th of july outfits for my 6month old. On a Tuesday at 3pm IT IS NOT BUSY. No reason for no one to answer the phone to customers who would like to make a purchase.
KE
Kendra Julion
Ordered online for in store pick up and had to wait a long time despite me getting an email that my order was waiting at the desk for me. Did not get a receipt. The person who helped me was sweet so that made it a little better
SA
Sabrina Acosta
They service was good and the advice for the specific you we were looking for was support on. But the isles and organization was A MESS. although they knew where everything was, it seemed impossible for anyone else to
EA
Earnest Bailey
Wish I could give negative stars! Customer service is a joke, friendly & helpful goes out the window when returning an item. Does not honor the price match policy, would not give me the difference in price.
NO
Norman S.
This place is really fun to be in! Its super colorful and its a nice place to keep busy! The service here is also very positive! Theres a large variety of toys here and the events here are fun to go to!
CH
Chris Stavrianos
If you need to go there for a last minute kids gift then it is great. However, if you can go through Amazon do so since this place is depressing to say the least as far as employees, store look, etc.
MA
Mark Nickel
Not a great selection for baby items, you will be referred to a full location for completing a baby registry. Other than that you will find all your other kids toys you are looking for.
AS
Ashtyn Borbas
Really creepy looking from the outside and inside good use some serious cleaning and updating. Otherwise good selection of toys
CL
Claudia Baños
Un poco caro. No encontré un solo MaxSteel!
KE
Kenneth Volanti
forgot how many toys are in a Toys R Us compared to Target. Much more to choose from. But aisles were a little messy
IV
Ivan Guzman
I believe the line for the registers need to be rearranged because nobody knows which line they are waiting for.
JO
Jonathan Lara
Which one you for combiners wars for deluxe and did u have cw deluxe ironhide, prowl, hound or trailbreaker
DA
Daniel Baleckaitis
It is a combination of a Babies-R-Us and a Toys-R-Us. We found the staff to be nice and knowledgeable.
MA
mari cort
Horrible check out. Ridiculously long time to check out. Only two registers open and they go so slow.
AM
Amanda jenkins
Their didnt have nothing that I needed and the employee was acting stupid and that really made me mad
MA
Maribel Chacon
Good store, has everything you need and you can also get a bite to eat nearby, or buy your groceries.
RU
rudy Garcia
Called about a layaway plan they asked in a bad mood whaaat you wanna know?costumer service sucks,
JA
Jawad Shahid
Alot of choices to buy toys for kids. Well organized and establishment is very cooperative.
JE
jeanine mcdermott
placed an online order and waited 30 minutes. There is not a separate line for order pickups.
A
A Private User
I love buying there except when there are big sales like black friday or christmas time
MI
Michael Schwager
Its a toys r us. You get what you expect. You can find all the popular stuff here.
CA
Carlos Carlos
The manager Mr charles is a great guy very helpfull wmployees well mamnafed.
CA
Cathy Nicolai
Store is very disorganized and my phone got stolen the day before Christmas
DA
DatJuan Guy
I was waiting for 20 minutes for customer support...ridiculous...wow!
MA
mar jmz
Servicio rapido
MA
Martin Mireles
A big place with a lot of toys for kids and easy to find items
W
w burgos
Everything you want its there. Very friendly and organize.
AA
Aaron Gutierrez
Amazing inventory. Easy to find items with organization.
JU
Juan Ramos
Where a kid can be a kid...and parents can go broke!!
IS
Isaac Pagan
Great deals to shop once or twice a week for toys
ED
edgar galarza
Long lines and lack of personal at the registers.
AL
Alejandro Guijosa
Have all my needs, baby like child merchandise
MA
Maximino Cervantes
Buena
MA
Maryjo C
Customer service is lacking and selection is
AN
André B
Run down and hard to find staff for help.
ER
Eric Leon
Depressing store. Always understaffed.
BR
Brandon sizelove
Waited in line to buy for 30 minutes
YE
Yesenia Cazares
No big lines,great customer service!
JE
Jennifer Cobbins
Easily found what I was looking for
JO
Josh Fosburg
Super kind people working there
VA
vanessa b
Its always clean and quiet.
PA
Patty rangel
I think its awesome place
MA
Maria Torres
No customer service at all
OS
Oscar Silva
THEY HAVE SETH ROLLINS!
AR
Armando Zarco
Almost always a mess.
ER
Eric Flores
Terrible return policy
GU
Guillermo Rodriguez
Great customer service
JA
Jamie Riley
Awesome employees!
JO
Joe B
I love thisbplace
WI
william rios official
Not enough staff
DE
Desiree Brown
Cashier was hot
MA
martin segura
Great place
CH
Chris tirado
Crowded
EV
everett brown
Helpful
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