T-Mobile

Category:	Cell Phone Store
Address:	1137 S York Rd, Bensenville, IL 60106, USA
Phone:	+1 630-694-4919
Site:	t-mobile.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 10AM–6PM

Location

Photos 7

Reviews 18

Omar Montalvo

Ive had a lot of bad experiences at this store, seems like they always have new employees and every time I go in theres someone training which makes everything a lot slower and painful. In one occasion they tried to sell me an open-box iPad that had been used and returned by another customer, they didnt tell me it was an open box and they tried to sell it to me as an open item. When I confronted them about it they told me it was normal for some of their iPads to come without the plastic wrap, I pointed out signs of wear and minor scratches and they still claimed it was new. Bad bad experience. On the bright side, everyone seems to be polite and respectful

MarvinLopezVlog

What an awesome experience I had today! Gaby is just an amazing person. She help me with all my needs on both of my iPhones. I went in just to switch a SIM card and she went beyond on helping me with something so simple, I knew my was mess up but with gaby seeing and noticing the problem I had with my phone she politely told me not to worry and she will fix my issue. She also completed the problems I had with my other phone . I will be coming to this location for any other issue. This location is just friendly, greets anyone that walk in. And always smile. I sure did notice that Great place !!

joseph kelly

Would give it 0 stars if I could. Not that the employees arent nice or dont work hard... But the setup is super inefficient. I walked there, set foot in the store and started my stop watch. Counted 12 people in the store! 4 Clerks or whatever, and 8 customers including myself. In the 1 hours and 20 minutes I was in the store me and 2 other people were checked out (resolved, Taken care of, able to leave with our goods). Over 10 people walked in and left because service was so slow. All I needed was to buy a new sim card... Crazy.

Sandra Czaban

Worst experience ever!!! Very loud Mexican music or trumpets or whatever that was played in the store, it was very had to hear my own thoughts!! When asked to turn the music down the manager said that she is unable to do so and "the boss" knows about it. LOL. After 15 minutes waiting to be helped (because they were to busy listening to music) and making unhappy faces, suddenly she was able to turn the music down.

A Private User

I had a good experience with this store. I bought a prepaid phone and had to port my number from a Verizon post-paid account. The initial port didnt work, but they were honest with me and worked hard to get it completed to my satisfaction. The people who worked here were competent -- something that seems lacking in this industry.

Justin medina

I was a longtime customer of Verizon. I walked in and Lina attended me. She was amazing very friendly and informative and was able to answer all 101 questions I had. The over all staff there was great as well.

Frances Noerr

At the moment I have been waiting in line at the T-Mobile I have waited over an hour. Whats crazy is that they are not busy. Very unprofessional store. Stay away. Save yourself the hassle

Nene Camacho

Están reeeeee weyes para atender , de tantos q atienden no se ase uno ....

houbice3

Store should be open during the week until 9pm,today they close at 8.30pm,without any note,guys were looking at me through the window and nothing.... ???

Vanessa Cardona

The staff at this store is very welcoming! They have a sense of humor and live. Edwin, Rick, and Edwin was very helpful! Thanks guys! HAPPY NEW YEARS

carlos olague

Great employees not to well informed on finishing the deal like leaving out a plan you wanted and leaving the one you didnt want still on your bill.

Christine Schwartz

Everytime either I or my husband go into this store the staff is so slow we have to go to another store or we wait longer than thirty minutes.

Adam M

Staff only knows how to check out and wont accept personal cell spot I wanted to return because"they dont have access to backroom"

sean santa

Great staff really know their products and serviced me right away! Id recommend Rick take care of you.

michal makuch

really friendly and helpful staff.a always been able to help me with my issues