Category: | Cell Phone Store |
Address: | 4340 East-West Connector #104, Smyrna, GA 30080, USA |
Phone: | +1 770-437-1179 |
Site: | att.com |
Rating: | 1.4 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
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Thomas Hartwell
I came into the AT&T store on the East-West Connector on September 15, 2017 to activate a phone I had recently purchased off of someone. I was swapping my SIM card from my iPhone 5 into the new iPhone 7 I had just purchased, and Perez and Amanda were helping me do so. The AT&T store I usually visit is on Marketplace Boulevard in Cumming, Georgia, and the service and wait time there are notoriously not ideal. I was expecting much of the same as I walked into the Smyrna location where Perez and Amanda were working -- 45 minute wait times, rolling eyes from employees -- the works. I did not receive such a welcome. Instead, I walked into an empty store, where I was immediately and enthusiastically greeted my Perez and Amanda. I told them I was looking to transfer my data to my newly purchased phone and said that I knew it would cost me $15. They informed me that, in fact, the transfer would be free and showed me step by step how to transfer all of my data, all the while answering my series of nervous-consumer questions with patience and kindness. I spent an hour and a half transferring my data from phone to phone -- this finished around 7:30 -- very close to closing time. When we began ensuring that my line was working, we ran into some problems. My internet and data service would not work. We spent easily an hour working through this issue, past closing time and beyond. When Perez and I had twice called customer service together while Amanda assisted another customer, we all reconvened to again see if we could solve the reoccurring suspension of my line. Your employees tried everything -- and I mean everything to fix my problems. We installed a new SIM, un-suspended my line twice, made multiple calls to customer service and finally, it looked like we had solved the problem. I left the store -- after leaving and returning several times -- and later experienced the same issues. When I called the customer service line, I was informed that the phone had been blacklisted previous to my buying it. This, however, does not change my attitude toward the two employees in the Smyrna store. Perez and Amanda were nothing but patient, kind, knowledgeable and incredibly helpful throughout the process. I have never had a customer service experience with employees that were as down-to-Earth and real and treated my issues as if they were their own. They deserve raises, benefits, presents and praise, and I would gladly drive an hour out of my way to go to this store again. Perez and Amanda should be a model for AT&T store reps everywhere, and, frankly, for supervisors and management. Perez and Amanda, THANK YOU!
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Stephanie Smith
Zero stars if possible. My mother and i stopped here today so she can get a new phone. Hers is broke and she needs a phone. The store hours today are 12 to 6. It is 2:30 in the afternoon and they are closed for lunch. Doors locked and guy in his car tells my mom this. It is only open for 6 hours and has been open a whole 2 hours and now closed for lunch! My mother said this is the second time she has been to this store and it was closed. Last time she said they closed earlier than posted hours. What a joke. You cant run a business without customers and cant get customers if you are never open.
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Andy Taylor
I wish ZERO Star was an option. Customer service, attitude everything sucks in the store. They wanted to charge me $5 to activate a SIM I got from the same store 2 weeks ago. Apparently its the new company policy. And the store manager did not bother to activate the phone or SIM. Did not give any instructions on next steps either. I was on ATT customer care line for an hour only to find out, the SIM cannot be activated and I have to go into the store. I wish someone can keep a track of the mistakes employees made and shut this place down. 4 hr of my life will never get back. HORRIBLE
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R3vy TV
They are open only when the store owner decides to come into work. If you do decide to come here, dont make it your first stop in the morning because it might not be open even with posted hours. When I finally did get in later that day he seemed rude and wanted me out. I wanted to buy some accessories, but went to a different AT&T store, this guy doesnt deserve more sales.
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Jerry Sorn
Zero stars. Either this is a corporate store, in which case I WILL get the manager fired, or independent store, in which case a few employees will lose their jobs or the owner will lose the franchise. NEVER ANSWERS THE PHONE, what a JOKE way to run a business. Take my cell account there (I live 1/4 mi away)??? NEVER.
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L Thomas
It is 10:22am and no one is here. Store posted to be open at 10:00am. Owner of sub shop next door says this is "normal". Not sure who authorizes these stores but this one needs oversight. This is unacceptable
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M Stew
One employee for the entire store. No one greets you. They ignore you...on purpose, so that you can leave.
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darien Daniel
Store does not exist and phone number never answered
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John Galt
No store here