Mountain Motorsports Roswell

Reviews 4

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DevilDog1stMARDIV

I am taking the time to write this so that TJ in the service area may be recognized for what I have seen him do on the three different occasions I have interacted with him. I purchased my bike from this location at the beginning of the year and he walked me through the maintenance and things in general I should look out. I’ve only been riding a year, so I paid close attention to all he had to say. What I like most is that the guy doesn’t come across as that arrogant or obnoxious Snake Oil sales man. He takes the time to explain things and reference other items that may help you enjoy your experience riding. I think when it comes to customer service, he just gets it! He gets the fact that he’s the face of the company when dealing with customers. He’s the constant professional. I’ve also seen him interact with other customers while I was waiting my turn to speak to him. The service guys in the back also do a great job with turning around my bike for what I came in for. Again, TJ is the face for these guys to the customer and he really do a good job representing them. An example of my last experience, which forced me to write this review, was I brought in my bike for a warranty issue I was dealing with. He explained that it will be a day or so before they could do the diagnostic on the bike to confirm the issue. He also took to the time to explain the 2 day lag due to work volumes within the service area. He told me he would at least call me to update me on where my bike was in the process. Sure enough, 2 business days later I get a message on my phone explaining that the diagnostic was completed and the part was ordered and to also call him back with any concerns. I didn’t see the reason to call back, because he had done everything he said he would, literally. Then 2 days after that call, I received a call from TJ again saying he just wanted to make sure I got his message and that he’s waiting on the part to come in, and was wondering if I had any concerns because he did not hear back from me. I was completely blown away by this…. I then explained that he did what he said he would by leaving me that message and I was leaving him alone to do his job, because he has completely fulfilled his part from our prior discussion. Then to top it off, about 2 days later he calls and tells me my bike is ready….. I have heard horror stories on it taking forever for them to get their bike back from service being completed on their bikes. This is why I’m taking the time to write this. This guy gets it!!! He understands good customer service… Those mechanics in the back deserves credit for this as well. There are managers out there that doesn’t get the basic principles of customer service and this TJ clearly does…. I hope they are promoting TJ sometime soon…. Based on my experience and from what I have seen, he clearly deserves it!

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Sue Klumpp

Probably one of the worst buying and follow-up experiences ever! My son and I went to MMS in Roswell on Labor Day weekend. As expected, the store was crowded, but mostly just people browsing. I told my salesperson that if my son did not qualify for financing on his own that I would be happy to co-sign for him. The rep goes to the back to run the application and comes back and tells us that because of my outstanding credit we qualified for extended warranty and a 2 or 3 year service package, valued at several hundred dollars. Fast forward THREE hours later, we are sitting at the finance desk where I learn the what was meant by "I qualfied for" these special incentives, really meant they were going to charge us a ton of money for them because they knew mom could afford it. Then, they put the bike in my name first (primary) and my son second. I made it very clear to them that my son was the owner and I was only assisting financially as needed. They refused to change it. I was so frustrated, probably because we were into our 4th hour in that now completely empty store and I was done - we grabbed the paperwork and bike and left. Unfortunately, we did not get the certificate for the drivers training class before we left. There was an opening the next weekend for motorcycle training way up 75 near TN. My son went ahead and paid for and took the class so he could quickly see the savings with insurance. we went back to the store the next week to buy $1100 worth of upgrade parts and get out $250 back. They refused to give us the money, they said it was too late now - we already paid for the course so they refused to pay us back. We left without those $1100 worth of parts and without the $250. This was my sons second AND LAST bike that he buys form this company. In 2 years when he has this one paid off, he is using another dealership. Do NOT go to MMS!

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R Barnard

I really cant say enough good things about the staff at MMS. These are good people who look out for their clients and understand what it takes to cultivate local business. I see no reason to go anywhere else. Heres my experience: Id been looking at the Yamaha JF-09 for a few weeks, stopping in and talking with Jerry, Dan and others on staff. We decided to get the bike and stopped by the following Saturday. We noticed a used bike we liked (a sports touring model) and asked Jerry about it. He knew the style of riding we wanted to do and actually recommended the used bike because it fit our needs better and cost 1/2 of the JF-09. Dan put the deal together for us and included a service that I initially didnt want, tire hazard service. But have since checked out his story and its solid. According to other bikers, this is a good thing and "you definitely want it", according to another couple whove been riding for over 40 years. So Dan, thank you for including it. MMS delivered the bike to the house later that week. Everything checked out, fresh oil change and filters, etc. So long story long, these people steered us straight, gave us a great deal, and followed-up with great service and are helping us get threaded into the biking community with class and patience. They didnt try to "up sell" us, helping us with safety gear, but without any sales pressure. If I could buy additional stars and rate them a 6 or 7, I would. R Barnard, Roswell, GA

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Heather Durham

We met Marla two weekends ago(11/7/15) while we were checking out a 2015 Can-Am Commander. She was super helpful and not totally sales driven - which was a plus. I like when someone isnt hurried so much that they cant spend a few minutes just talking with you about you and your life. When going into any type of dealership I always have my guards up because I have this idea in my head that they are only interested in the sale(commission $) and if they feel that you arent going to bite cant be bothered with you and any questions you may have. That was totally not our experience at all!!! We left Saturday with some things to talk over and numbers to crunch ;) Marla was helpful and nice on followup details. We actually had decided we would wait on the purchase as we are in the middle of trying to get a house built, in a rental with no storage for this unit, etc. Glad to say that, in the end, we ended up making the deal anyway(the Can-Am is now snuggly in the garage while our driving vehicles sit in the driveway) and drove home with the "Beast" last weekend 11/14/15. Went to Durhamtown on Sunday(our first time ever) and had a blast!!! While we were picking it up the other guys we dealt with were great as well - TJ and Anthony! I would recommend Mountain Motorsports in Roswell to anyone looking for a great deal and friendly staff! You wont be disappointed :)

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