Sears

Reviews 4

KE

Kent Vittrup

Went to a Sears store today for the first time for years. I used to shop frequently at Sears, but got increasingly disappointed in just about everything there including, but not limited to, their customer service and merchandize selections. Knowing they have been struggling for years, I thought they may have tried to get their act together, so I decided to go clothing shopping for my kiddos today one more time. Oh my gosh. When entering the store, you first get overwhelmed. Not from an appealing appearance, or a huge selection of attractive merchandize, but simply just because you get "confused". Signage is inadequate - and where available - for the most part way too small and invisible. What is where? After investigating the main floor, I slowly came to the conclusion that youth and kids clothes would have to be upstairs. How about a sign by the escalators indicating that (just a proposal to make the store more customer friendly)? Talking about escalators, the escalator going down was out of order. Well, can happen everywhere, but how about posting a sign to look for a different escalator or elevator then? Finally we made it up to the first floor, and found some clothes for my son to try. After some search, meanwhile saw a sign "fitting room" and went over there, just to experience that it was for girls only. Boys would have to go through the INFANTS department, to the very back corner, to find a fitting room for boys. I beg your pardon, who invented that concept? The girls fitting room had plenty of capacity, and the kids are not running naked around outside their individual room so who could that offend? By checking-out, a bar code was missing on one of the items that we had decided to buy. The cashier called the department several times for help, with no luck. Finally, she decided to go up there herself, adding an additional 5-7 minutes to the check-out-process. Local management: When a customer has already shopped, and meanwhile is ready to get rid of his/hers sour-earned money, make the process smooth please. Everything else is rude to the customer. Assistance needed from register or cashiers, need top be TOP priority. Long story short, we were slightly frustrated when leaving the store. A mixture of hope hat Sears would have learned their lessons and be in the process of working themselves out of the mess. But unfortunately not. 10+ years back, someone asked about how to save Ford. A bright guy answered, how about beginning with the car? Ford did, and look what they brought it today. Same question about Sears, how to save Sears? Well how about beginning with the store? Whats in it, what it looks like, and the qualifications and attitudes of the staff that the customer meet.

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CA

Caleb Smith

This is a prime location to show you why brick and mortar stores are going out of business right and left. There was one employee on the top floor who refused to check us out and told us to go around the corner for assistance, but she was the only employee on the top level. Temperatures were well above 90 upstairs and well above 80 downstairs. I would hate to be an employee at this store and be subjected to this kind of treatment (looking back at the reviews this has been an issue for a while). Once downstairs we had a difficult time finding an employee to check us out again. We finally found an employee to assist and she said she cant check out but certain types of "Sears branded merchandise" and told us to go to the jewelry department. When asked by the check out lady if I could find everything I wanted today, I explained to her my experience and she did not act surprised in the slightest. I told her after my experience in their store today that I would just shop at Amazon moving forward. My original plan was to purchase a dehumidifier which I found online and showed it was in stock at this location, but once here, I found that they only had humidifiers (who needs one of those in the south?) and when I asked, I was told that it meant I could get assistance purchasing it online in the store and then come back to pick it up in a week. This means I have to come to a store twice, pay more (because apparently Sears refuses to price match) and then still come back again (several days after online competitors are capable of delivering it cheaper)? It was very clearly apparent why stores are going out of business. Total time in store: 43 minutes, 32 of which were spent trying to find an employee willing to check us out. Had not we have found items over 60% off, Id have given up and just purchased them online. This is a sad excuse for a store, and I highly doubt they will be in business a year from now. Also the escalator was closed and it was difficult to find our way back downstairs. Who closes an escalator? Dont they just work as stairs when they quit working?

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LA

Laura Engshun

would mark them - 1 if I could. I hope Sears reads this. We set up an appointment to get an estimate on a full replacement for out ac/furnace in our house. We scheduled it for a weekday. They were nice and called 1hour before and showed up promptly. The gentleman looked over our unit and asked to sit while he worked out the estimate. Then IT STARTED! He asked me if I was the the joint decision maker w/ my husband and I said yes. He said normally we do not do consultations unless both parties are here. I just looked at him. He asked if that was discussed on the phone. It was not. So... After that was settled he proceeded to show me a 30 minute power point presentation on WHY we should buy/have Sears install our system as well as how they sell/install windows, bathroom stuff, kitchen, yadda yadda. I could not care less. I am wanting an estimate on a ac/furnace. By the time we get to the estimates Im frustrated and getting a migraine. He runs through all the things it offers. Mind you I asked for 2 estimates. One for a 14 seer and knees for a 16 seer. 45 minutes later we get down to the numbers. I ask him if he could send all of the details to me in an email to which he replied "we dont do that. Its very impersonal." I then ask him to print them. He said "I cant, we do not carry printers around but if you give me a piece of paper I can write down the final cost for you. " WHAAATTTT???!!?? So, you cant email. You cant print and you expect me to remember all of what you told me? Even with both of us present we would want a hard copy to look over numbers and compare shop. So, I took a photo of the last page.... No breakdown... W my cellphone. Come on sears. Thats the fastest way to never earn me as a customer.

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CO

Courtney Adams

TERRIBLE customer service and everything that I have bought from here has had a problem with it. my weedeater, blower, pressure washer, lawnmower, hedge trimmers, refrigerator, and my replacement hose for the pressure washer. and when I tried to address these issues that I wanted fixed since I just spent over 2500 dollars I was treated so rude and practically interrogated and told that it was my fault and questioned about how I put my hose on my pressure washer etc.... sorry but it doesnt take a rocket scientist to put a hose on a pressure washer. the staff is EXTREMELY unhelpful and dont know what theyre talking about... when I asked what type of gas to use in my pressure washer I was told to put mixed gas in it..... :/ i disregarded everything he said after that.... also i bought the protection plan on everything i bought.... they just sent me to the Cumberland mall when it was after the 30 days and said its not their problem....STAY AWAY FROM THIS PLACE!!!!

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