Jasper Jeep Chrysler Dodge RAM

Reviews 10

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Paula Key

I bought a battery from Jasper Jeep in 2013. The battery was a little more expensive than other places, but it came with a very extended warranty. I decided to go ahead and purchase from Jasper Jeep only because of the warranty. Recently, I have been having issues starting my Jeep. Jasper Jeep gave me the runaround when I attempted to use my warranty to have my battery replaced. They said the battery was not bad. After taking my Jeep to both AutoZone and another mechanic where I actually paid for my diagnosis of a bad battery, Jasper Jeep informed me that my battery would have to test bad on their machine and that my paperwork which I paid for did not count towards my warranty. In addition to that, they also informed me of a prorated charge as well as an installation fee that would occur if my battery did indeed prove to be bad. The charges totaled around $100. The other mechanic which I took my car to is charging me $140 to replace my battery. I post this to forewarn you to stay clear of Jasper Jeep. They are not who they say they are and will not make good on their promises.

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JvK in the USA

My idler pulley seized up from what the dealer said was mud and caused the serpentine belt to disintegrate. Mileage 28,000. Apparently, you cannot take your Jeep off-road and drive it through a mud puddle. Towing cost me $140 to Jasper Jeep. They would not cover the idler pulley under warranty and said I should file a claim with Chrysler to see if they would reimburse me. Also, the work order stated they had to drill out a bolt, but once I got home I checked the work done and the original bolts were all used (orange mud was still on both idler pulley bolts). Looks like 4 hours of labor was charged, when you can replace both the idler pulleys in under one hour. Total invoice was $341.34. I had a bad experience with Shottenkirk in Canton and thought that a smaller dealership would offer better service. Small claims court here we come. PS - no modifications on the Jeep that could cause the idler pulley to fail or mud to enter the idler pulley bearings..Im on stock wheels and rims.

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John Hoyer

We had an awesome experience at Jasper Jeep with owner Ryker Lowe! We have been a Subaru family all of our lives but from Start to finish this was our best car purchasing process ever. Ryker spent an hour on the phone with me on my initial call and thoroughly explained all the levels of jeeps and what add ons are actually useful. We are about 40 minutes from the dealership but the drive was worth It in terms of the money we saved and the honesty we encountered. This is truly a family dealership and the experience was fantastic from shopping to sale to the financing. My wife had not joined me when we purchased our last three cars because she had a bad dealership experience many years ago. She came this time and commented that we will go there for all our service too. Honesty and integrity are worth the drive, especially in the Jeep!

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David Weeks

I recently purchased a 2012 Jeep Grand Cherokee Limited from Jasper Jeep. The Ryker Lowe and the sales staff at Jasper Jeep spent time understanding my driving habits before recommending which style of Jeep for me to consider. They then compared and contrasted three models of Jeeps. After driving the different styles of Jeeps I upgraded from the model that I had initially selected. The Ryker Lowe and the sales staff are knowledgeable about their product line and seeks to match your needs rather than simply selling what they have in inventory. This approach enabled me to buy the best Jeep for my needs. I would highly recommend Ryker Lowe and Jasper Jeep to anyone who is considering a Jeep.

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Joe Stuppie

I was up in Dahlonega staying at a cabin for the week and I had a problem with my Jeep. Maybe I was doing a little too much "off roading". You never know and I will never tell. Well, I had a problem with my transmission and I got over to Jasper Jeep. They checked out the problem and I was on my way by the end of the day. The Service Crew was great and they made me feel like "family" even though I was only here for a week. My wife and I plan to move up here in the next few years and I am so happy that I have found a great place to have my cars repaired. Thank you guys for fixing my Jeep and keeping my vacation going!

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Scott Wykoff

Blown away with the old fashioned, honest customer service at Jasper Jeep. I will NEVER step foot in ANY other car dealership ever again. Will only be buying Jeeps from Jasper Jeep going forward. Everyone at Jasper Jeep treated my family and me like family - a real rarity anymore in any business establishment. They understand that when you take good care of the customer, the money always follows. So many dealerships see customers as $$$ signs. Ryker Lowe and his staff see customers as people; and, they treat their customers with respect. Honest, fair, warm and kind. THANK YOU JASPER JEEP!!!

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Eric Fayard

Jasper Jeep is an "anti-dealership" dealership. They have redefined the purchase experience from top-to-bottom. Its readily apparent when you drive on to the property. Its not a car lot, but a campus. Service sits to the left, and the sales "lodge" is down to the right. I call it a lodge because it resembles a ski lodge inside with a large stacked stone fireplace and period furniture. Jasper Jeep also doesnt play games with pricing. Invoice + $199, clearly posted on every vehicle. I drove down from Chattanooga for my 2016 Wrangler and would highly recommend them.

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Kirsten Frankenfield

Dont bother with an Internet sale. I had the deposit paperwork emailed and by the time they got around to submitting it into the computer, the vehicle sold. Thats fine, I understand that its first come first serve. I dont understand how I wasnt contacted, period. I had to check my banking account to see that the deposit wasnt deducted. There was no courtesy given. No email response. No phone call. Since Im no longer a potential customer, I guess they dont have to provide good customer service.

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Brian King

Wonderful experience. Without question the Best experience we have ever had at a Car Dealership. We wanted to purchase our first Jeep for my Daughter. Southern Hospitality at its finest. Richard and Ryker were fantastic to deal with. No pressure and No haggle was great. So glad we purchased this Jeep. If you are looking for a Jeep. Jasper Jeep is the only Dealership we will go too for Sales and for Service. 5 Stars is not high enough rating. Brian King

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Amanda Russell

I bought my 2014 Jeep Wrangler Unlimited from them back in August. By far the best dealership around. The purest definition of Southern Hospitality and no hassle buying. They made my first car buying experience the best one it could ever be! No hidden/extra fees, no pointless haggling (cause they already have the best vehicles and cheapest prices around), and no bullying you into buying something you dont WANT!!! I highly recommend them!!! :D

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