Best Buy

Category:	Electronics Store
Address:	5025 Jimmy Lee Smith Pkwy, Hiram, GA 30141, USA
Phone:	+1 678-567-0126
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 97

Reviews 5

Andrew Burch

Our transaction started out bad from the beginning. We went into the store today to buy a specific tablet already knowing what we wanted. As we browsed one of the sharkes came over and began crowding us as we looked at the device. The shark completely took over the tablet and began pushing all over it showing us stuff we wernt even interested in and then he got completely lost once he got into the different apps to the point he had to just walk away. We told him we wanted the tablet in white. He walked away to get it out of the stock. While doing so another customer couple grabbed him and he began walking around assisting him for the next 5 minutes. When he finally came back he was carrying the gray model. when we asked him for the white model he was like, "what?" Like he didnt even know white existed. Then we showed him the one on display and his responce was, "o wow. Well this is the only one we have." Then he once again got distracted by other customers. After another 5 mins he came back and we explained to him that we didnt want the gray we wanted white. He again insisted he didnt have the white and said he could show us online. Then he got distracted again. We grabbed another clerk who was nicer and who was more willing to help. She looked it up in the system and said they did have the white in stock, then she left and went and informed the first guy that they did have them. After another five minutes he came back and asked us what was going on. We told him that the other clerk said the white was instock. He was like "o. Well let me go look." He left, immediately got caught by another couple who he helped. Finally we were so frustrated with him that we focused our attention on the electronic manager who had been steady helping and racing around helping people. After 15 mins we finally got his help. We explained to him our situation and what we had been dealing with and his responce was "we absolutely have the white instock." Then he raced off to the lockup. He pulled the tablet off and handed it to the guy who had been helping us the first time. He got pulled back some customers he had just finished helping. The first guy also was busy assisting other customers. For the next 20 mintues we sat there waiting to see what was going on. Finally the first guy came back with the gray tablet again and was like "so are you ready" we asked about the white again and his responce was "o, no like I said we dont have those in stock." So we disrupted the manager and asked him what the deal was and he rudely said no we dont have any whites sorry. Finally we were like okay fine well take the stupid gray one. So we were escorted to checkout and made our purchase. No appologies were made to us about the way we were handled even after we told them how long we had waited and how unsatisified we were. While at checkout the shark made his spill about the insurance protection and trying to convence us that we needed this. From the second the words started coming out of his mouth I told him we wernt interested. He continued to talk without missing a beat. I told him no 4 times but he kept on talking forcing me to hear his whole spill. Finally after he was done he let me tell him no once more. In all our experience was highly poor and was completely unworth it. But to be honest this is the kind of stuff thats been going on at this bestbuy store for years. It took us a hour and fifteen minutes to make a purchase knowing what we wanted when we went in the door.

Rainy Days

Has a decent variety of everything. Store is kept in excellent condition and staff are always friendly. Buyer beware. The computer area staff have repeatedly over the years tried to get me to buy more expensive computers than my budget range by straight up lying about the capabilities (and supposed lack of abilities--funniest being the guy who tried to tell me I needed to buy a more expensive chromebook because the cheaper one totally wouldnt be able to use internet or connect to wifi...) of their machines. Unfortunately for them, I know very well theyre full of it and their attempts have always left me buying computers elsewhere out if annoyance. Also could have done without that cashier who told me my interests in video games were uncool while I was checking out, but I never saw her again thankfully. Cash registers are sometimes left unattended to during the day, which can mean waiting but its usually not too long. Online orders with in store pick up are a breeze. Staff will also kindly help you get large items out to your car for you. Theyre a great place to recycle old batteries and laptops.

John Sapp

I ordered a laptop online Friday and opted for the geek certified for $30 less. It was supposed to arrive in 10 days, but arrived yesterday, which I was happy about.To bad it was a dud even at $100 off for the sale. I took it to them today and explained the problems with it, at first geek squad tried to up sell me to another. Long story short the computer guy went and got a brand new one and started walking to the front and motioned me to follow, and I was ready to say just give me the $279 refund when the CS rep was ringing it up....brand new $400 laptop and just a smile saying sorry for your troubles. Its awesome! .....now the second part after going to geek squad for my initial visit.The person I dealt with had no customer service skills at all. Basically told me I was an idiot and had a cheap computer so the questions I had were not relevant because Id bought a cheap $150 computer, when I said it was $400, I got the eye roll. Im thinking does the mgmt. here know that their customers are getting snarky treatment from these geeks? Then he tried to sell me their yearly service....lol

Just Sandy

After rushing into Best Buy in Hiram on a Monday and paying $2000 for a refrigerator BECAUSE they assured me it could be delivered on Thursday "between 4 and 8" and being told we would receive a call about 2 hours before delivery I am more than disappointed in the outcome of that FIASCO!!! I left work early on Thursday and called them at 3:30 to see if they had a better delivery time estimate. The gentleman said it would be about 7 and they would call 30 minutes before delivery. At 6:40, no phone call....so I called again. This time the delivery time became 8. I asked if they could call dispatch, the response was, "we dont have a number for that." When I asked to speak to the manager, miraculously....they found a number and said they would call me back. Meanwhile, several hundred dollars worth of food, sitting in coolers in my kitchen was going bad because they couldnt give me a delivery time. By the way....I STILL dont have the refrigerator and no one has returned my call....it is 8:41!!! NEVER AGAIN

Travis B

I went in last night for 3 items. A Camera Lens, a Video Cord, and an Xbox game. I could not get anyone to help me in Cameras.. so I left and went to Video.. there was no one over there either.. then I walked to the back of the store and someone finally approached me.. after I was in the store for 25 minutes; and I was maybe one of four customers in the entire store.. I told them not to bother at that point.. I left.. just awful customer service.. I will go anywhere else than here in the future. The place is ran by people who just dont really care.. I went in 1 hour before closing, and was treated like it was closing time. That place is a ghost town, and now I know why..