Best Buy

Category:	Electronics Store
Address:	2460 Cobb Pkwy SE, Smyrna, GA 30080, USA
Phone:	+1 770-859-9266
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 4

Mark Piersanti

I went to this store to return my Jawbone Up3. Prior to getting there I was unsure whether or not I would be returning it or exchanging it for the Fitbit Charge HR. I found an associate and asked if he would help me. When I asked for assistance he was talking with another store employee and he replied "Let me finish this conversation and ill help you out". This caught me by surprise, but I let it go and was about to just return the product and not wait. He then came to me after finishing his conversation with his co-worker (within a minute) and asked how he could help me. I explained my situation and how I was looking to return my Jawbone Up3 but also wanted to gain feedback on the Fitbit Charge HR before doing so. He replied "I know nothing about it" "I know nothing about it". At this point I realized I should have left after his first comment of "Let me finish my conversation and Ill help you out". I told him I was all set with his help and began to leave. He followed me as I began to walk to the exit door and was very aggressive in not allowing me to do so. I told him thanks but im all set working with you and asked for his first name. He would not provide me his name as he made a scene in front of many customers. I asked him politely at least 3 times for his first name and he said "you have a great day sir". I ended up asking the associate at the customer service counter what his name was and they told me it was "Rod" - even they knew he was in the wrong after witnessing him acting like this. Rod apparently knew he was wrong from the get go and realized he did not take a "customer first" approach and did not want me to gain his name in fear of me reaching out to David (the district manager). Lets give Rod the benefit of the doubt and say Rod was busy talking to another employee about something work related. The response of "Let me finish this conversation, and ill help you out" is not the best delivery. Lets give Rod the benefit of the doubt and say Rod was not working in this particular section of the store. The response "I know nothing about it, I know nothing about it" is not the best delivery. How about saying "Let me find someone in this area of expertise to assist you"? At the end of the day without letting emotion speak, Rod should not be a customer facing employee and is a poor representation of his company. In all my years as a customer, not only is this the worst experience and head scratching incident, but the first time I considered 15 minutes of my time to be worth writing any sort of review.

Kash I

I just moved to a new place earlier this month and decided to purchase a T.V for our living room. We decided to go to Best Buy after I got off of work late last evening and ended up at the Smyrna location on cobb parkway. When we walked into the electronics department we were greeted by "MARKUS or MARCUS". (sorry dont remember the spelling). He was very professional, courteous & knowledgeable. Even though it was late and close to closing time, he still took his time to explain things and did not rush us out. (Which is RARE in retail nowadays). He finally helped us land on a Sony 65 3D 4k LED T.V based on our criteria. Later the electronics department manager TIFFANY introduced herself to help answer some questions about extended warranties and geek squad installation for mounting the t.v. She was very professional and polite as well. We went ahead and bought the T.V and paid to have it mounted above our fireplace. Fast Forward to today and a Geek Squad member Eduardo M. "EDDIE" showed up with our New T.V! This guy was very cool and knowledgeable as well. I was amazed to find out that he was a newer employee because he did a PHENOMENAL job mounting our T.V. EDDIE went above and beyond to make sure it looked PERFECT and even helped us set up our Sound Bar. MARCUS & TIFFANY at the store and EDDIE from geek squad went out of their way, and I dont think I couldve got service like that anywhere else. It was such a great experience that I had to write a review. keep up the good work guys! -Kash

sweetie Warren

This review isnt completely on the entire store however ive been to the location twice in one week to shop and the very first time there the representative name marissa or malissa, which ever one it is; is completely rude. The first day i noticed she wasnt doing anything besides standing around near the computer, i proceeded to approach her and she cut her eye at the computer and started to funble with it and walked off as if she couldnt get it to work. So i laughed it off because maybe she wasnt having a good day and I think god i didnt have to deal with her attitude because the next rep was completely nice. However, i return the second day and here we are again. Marissa or malissa standing around doing nothing and after waiting for about 5 minutes she states across the room almost two rows away "do you need help?" I say to myself well you know i havent been helped and ive been waiting watching you watch me lol, so i said yes i need my screen protector replaced. After the application of my screen protector i said thank you and she just got up and rolled her eyes. Let me remind you our dialogue was no more than that after asking do i need help lol so im oblivious to why this lady attitude is like this for the second day in a row. My purpose to write this review is to purposely hope a manager see this and correct the problem because consumers of all sort help give them a paycheck which is why when i work i completely warm up to people and leave my problems at home.

Phuong Vu

By far the worst purchasing experience in my life. I dont normally write reviews, even bad ones, but this was absolutely atrocious! I purchased a freezer from them and had to return it because one of the corner was dented when I opened the box. No big deal, they accepted the return and ordered me a new one. A week later, I come to the store to pick up the new one. Drove an hour round trip and Im back home again. While pulling it out the car I noticed something familiar about the box...... They gave me the exact same box I returned. Seriously how can BestBuy allow that to happen? Did they even order a new freezer or what? So I take it back again and explained the mistake. Theyre confused, Im confused, no one can explain what happened. So they order ANOTHER one...no big deal...right? A week later, I come and pickup the "new-new" freezer. Carefully looked at the box to make sure its not the same one again. It wasnt, phew. Or so I thought. Drive back home, open the box... Well, it wasnt the same one but it had a dent in the corner again! I mean seriously, WHAT THE F&#$! Im super pissed off but dont want to deal with them again. Ill fix the dent since it wasnt as bad as the first one. Dont know if it works because it was transported on its side so Ill wait 24hrs before plugging it in. WTF Bestbuy...or should I say WorstBuy..........seriously.....