Best Buy

Reviews 4

ES

Esmeralda Gatita Kalinova

HORRIBLE!!!!!! If I could give this store a NEGATIVE 10 STARS, I WOULD IN A HEART BEAT! I AM VERY DISSAPOINTED BUT MOST OF DISGUSTED BY THESE PEOPLE, INCLUDING MANAGMENT! Here goes why, 6 months ago I bought a TV from them online through ebay. My husband went and picked up for me at the store. They wouldnt give it to him because he did not buy it. Understandable, so they cancel my transaction and he buys it from there.They give him the "same" TV I ordered. Gets home and Its the wrong TV. I tell him. He goes back and tells them its the wrong TV. They say sorry give him the "RIGHT" one. He gets home, AGAIN, wrong TV. The box it is in, has the display of the correct TV, but when we open it, Its not the right TV. So, right box, wrong TV. He goes back to the store. They make him wait over an hour, store is closing, and they finally give him another one. This time he makes sure he opens it there infront of them to verify it is the right TV. It is, FINALLY! Now, Today, 05/15/2016, he goes in the store to purchase a bluetooth headset because he has a store credit and wants to use it. It was too late to go to the location on Barrett Pkwy so we go there. He knows what headset he wants, goes in there and asks for it. They dont have it. So he looks around and finds another one that is more than what his store credit is but decides to purchase it anyway because its really good. (90$ 7store credit +120$ more to get the one he wanted including 30 dollars in Insurance) We get home, he opens the Box and the headset that is in it is COMPLETELY different then the one on the box and to top it off its been used. Of course my husband is mad. Goes back to the store to tell them what he got, and they told him. He switched it and theyre NOT going to refund him the money. They called the police and escorted my husband out of the store. WOW! My husband made a police report and BELIEVE ME, WE ARE GOING TO SEE WHAT WE CAN DO ABOUT THIS SO THEY CAN STOP RIPPING PEOPLE OFF AND TAKING ADVANTAGE OF HONEST HARD WORKING PEOPLE! Do NOT PURCHASE FROM HERE. HORRIBLE STORE, CUSTOMER SERVICE, AND DAVID(MANAGER) YOURE OBVIOUSLY NOT DOING A GOOD JOB WITH THE KIND OF THINGS GOING ON IN THIS STORE. 3 Star review before mine. Says a lot about you.

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LO

Lou O

Very poor customer service, Ive been to this location several times when my main store doesnt have something in stock. BTW, my main store is further than the Acworth location. I do want to say that they do have some very nice and helpful CSRs and I wish I knew their names but for the most part they are few and far between. Yesterday was the last time I set foot in that location. As I walk into the mobile section, Im the only customer there. 3 CSRs, two are working on something at a terminal, the third is texting away. I give him the benefit of the doubt, maybe hes texting his sick mom. So I wait 2-3 minutes and finally said "excuse me, could help me with a tablet". He didnt like that I bothered him, and shot me look like I had just run over his dog. I was exchanging a $300 tablet that was 24 hrs old. Website description was a little confusing and I misunderstood the specs of the tablet I thought I needed for my Drone. He was very irritated, answered my questions with a snarky yes or no. At that point I had enough, and walked away. Got a refund and walked. On the way out the manager was standing by the exit. I informed him (in a very calm way, I dont lose my cool) of my experience. Keep asking me which CSR? I kept pointing in his direction, it then dawned on me, he doesnt care. I said that it was OK, Ill take my money elsewhere and thanked him. This was at 4:30PM. The next morning (10:00AM) I called the location because I left my new 64GB SD card in it. The CSR on the other end immediately says to me "oh, yeah thats gone". Gone? "yes it not even in the store anymore". "Is there anything else I can help you with?" in a snarky tone. I reply "You havent even been open 6 hours since I return it. "Is there anything else I can help you with?". Again Im not being a jerk but I guess thats their business model There was nothing on the card and it was $25. But its the point of the matter. Save yourself the aggravation and go anywhere else!

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TA

Tara Clark

I spent $2500 at the Acworth Best Buy...bought a Mac Book Pro, a sound system and a couple other things. The salesperson advised me that Geek squad was not available with Mac products because they had their own wireless online support system that was rated number 1 nationwid . I bought that for $250 and was told, as I was checking out, that the apple support details was emailed to me. I also requested that my receipt be emailed and neither were emaile . I ran I to some problems trying to load pics and went to find my apple online support service and found nothing. Took several phone calls and an email from me to get my receipt maile . Still, the apple online support , that I paid $250 for still wasnt emailed. After another round of calls to their hub, I got a female manager on duty (today) to email me the online support info I paid fo . She tried to say they probably had my email wrong but thats impossible because Best Buy continued sending me sales ads AND the geek squad (I also dropped off my daughters computer to them to be repaired) sent me a couple of emails regarding the computer they were sending off to be repaired. I told this all to the manager. She seemed very unconcerned and just said....well, I just emailed it to you. Again, I reiterated that I spent $2500 in their store one that one day. No appreciation, no apologies, nothing....except trying to deflect onto me that I had given them the wrong email..... Which is not true because Best Buy and the Geek Squad both continued to email things to me. It took Kurt, manager at Acworth store to finally email my receipt 3 days ago but he never emailed the apple support plan, I.paid $250, to me. Also, after spending this much money, they refused to throw in a $40 computer case. I know they dont have to but what a pathetic display of how little they appreciate big purchases.

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ME

Melisse Marmon

THIS STORE DOESNT EVEN DESERVE A ONE STAR RATING. The Customer Service is ABSOLUTELY HORRIFIC! I dont even see how there able to stay in Business with the nonchalant individuals who work there. There is no sense of Urgency to try and Help the Customers or to come up with a Resolution that would be satisfying to the Customer. We ordered a X-Box 1 online initially and immediately within minutes , we called the Store to advise them we would like to pick the item up instead. We were advised by John, that this wouldnt be a problem. John stated we would have to wait a few hours due to the system needing updates with the shipping method changing. He stated we can come to the store at 5 pm to pick the Xbox 1 up. We arrived at 4:50 pm and first they couldnt locate the order in the system. When it was located, we were told that we were misinformed by John and couldnt pick the game up. Due to it being in a certain status. One employee a short Caucasian Male with dark colored short hair whos Name tag I couldnt see as he was positioned sideways in a chair, He honestly didnt give a hoot about the Game , me as a customer being inconvenienced or whatever was told to us by John. There was one additional guy who was rather tall and slim also a Caucasian Male with short Blondish color hair tried to assist as much as he possibly could but again hes just an employer and was limited in what he could do. After being here for over an hour with no resolution and getting a severe Migraine. I asked for a Manager who they said was not available and Gave me a card for the GM, who I will follow up with. WORST CUSTOMER SERVICE EXPERIENCE IN HISTORY!! This store isnt even deserving of getting you anyones hard earned money. Stay AWAY

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