Best Buy

Reviews 4

CL

cl kcls

I am never shopping at Best Buy again. I call and check the website, they say there is at least 4 of the product that I am asking for, then when I get to the store in Kennesaw, no one is around to help but I noticed other workers in other departments looking over at me waiting there, and not even coming, so I walk over to several and some are busy, some not, but not responding. Then I go back to the area where I am waiting, and a worker walks over to grab something there. I ask "excuse me is there someone for this area, who could help me?" very clear and loud. He ignores me (!) and walks off.. so then I go to the department across where another 4 workers are just standing looking at me and I ask them is there someone who could help, he walks me over to the guy who is supposed to be in that area. The guy clumsily escorted me over to where the product was. I show him the product Im looking for, he says plainly "Nope we dont have that"; I didnt even get to tell him the color and size, and then when I did, he says "well, we only have it in large" ..? And I ask were they recently sold? he said no we havent had any all day..Ok so I tell him I talked to someone right before I came who ensured me they had them. He said "Nope we dont have it" with a weird smirk. I said "what about another location?" He said he will check and then came back quickly responding, "No, no one has them, Sorrryyy." Arrgghhh! So I left and called the Best Buy number again, and even more rude representative on the phone who didnt even understand the product I was asking for, after speaking loud and with clarity. Then said no one has that, its the classic version...what? No it is the current, and it is on the website and displayed in the store.. So I am going elsewhere for my product, and Samsung lost a sale. And Best Buy just lost a customer. They need to rethink who they hire, because not everyone is cut out for customer service.

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AnnaPaul Morczki-Salish

First, the good: I went there AFTER buying a laptop at Microcenter. I wished I had bought one at this Best Buy instead because they had a better selection, AND the floor staff person spent a lot of time answering my questions and giving clear comparisons of each laptop, the differences in processor, memory, cost,etc.... The other good is that they have a broad selection of laptops, as well as cell phones. The Bad is that, in order to ask ANY questions about the phones or to buy one, you have to wait in line. There isnt really a "line", but just people standing near the table to be helped. Both times I went in to get a phone, they had two staffers sitting at a table, each setting up a customer with their new phone and plan. The first visit, I waited and looked at phones for about 20 minutes, but realized there were two people ahead of me, and they were still setting up the people who were sitting at the table when I came in, so I wouldnt likely get any help. A third guy appeared, but he seemed bored or tired or lacking confidence when answering my questions. He did tell me at one point that I needed to ask one of the guys behind the table to answer a certain question, so I think he was just called in for backup. It became apparent it would likely take an hour for them to get to me, so I left. When I came back the second time, I waited, and was helped when one of the staff finished setting up the customer at the table. However, they turned out the lights about 6 minutes after I sat down with him. I said, "oh, theyre closing" and he admitted that they had already closed for the night 15 minutes ago, so I knew it would be wrong for me to stay any longer, and I had to leave without a phone. I dont know why this store doesnt have more staff in the cell phone dept, since its obviously very busy.

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Steve Gardner

Worst customer service I have seen. My two sons received an item each for Christmas that they can not use. We got the receipt from the gift giver and thought we would take them back. Nope! The items were bought in October and even though it was December 27th and both items still had some wrapping paper and each box was sealed and never opened they refused to take it back quoting their return policy of 15 days. Now I know that a business can have any return policy they want but this is rediculous. They would not offer even a store credit. The so called store management was no help.When we talked to corporate customer service.....Oh wait sorry that was funny let me stop laughing. Just a note they just funnel everything back to the store management and either have no power or refuse to do what it right. My wife and I have made it our mission to tell our experince to as many people as we can. This is one reason why Best Buy is struggling as a company. I will use them ONLY so I can put my hands on an item and maybe test it out in the store. I will then walk out empty handed and order it online. Best Buy and management staff, if you are listening you really need to take heed, your industry (electronic retailer) is in jeopardy, you need to have customer service on your side to survive. If you dont believe this could happen look at Circuit City, HiFi Buys, and Radio Shack from what it once was to where it is today. I am sure there are very knowledgable and helpful sales associates at the Best Buys but your management is putting you out of business in the long run. You will never get another penny from me. I will do my best to see that you wont get a penny from any of my friends as well.

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uddhav shrestha

had gone by the store yesterday because I was supposed to have a TV delivered at my place but missed it because no one was at the house... I had told the delivery person if he could drop it off a the store... had called the location during the day time and talked to on of the managers about the situation and what he had told me was that I come the store and cancel my order and pay for another tv so I would not have to wait another week to get the TV. went to check at the store if the item was returned...there was this lady at the customer service desk (wish I had known her name) was not very helpful .... halfway though the conversation all she said was that I had to call 1800-BEST BUY... I tried to explain to her what my situation was again and again she said call the 1800 number... she was not helpful at all... i had an issue and i had to talk to someone... if the solution to a problem is to call 1800 number then everyone from there should be replaced with the 1800 number...what is the point to having employees if 1800 is the best solution they can give... i felt like telling something in her face buy just decided to walk away.. I then went to another desk where they deal with TV and i told the person about my situation and the person directed me to the person who was at the home theater section (the one with the black shirt..wished i wrote down his name ) ... he was very helpful and he did a return exchange transaction and i was able to pick up the tv that was there at the store (5 stars to him for helping ) ... I am not with the person at the customer service desk... the need to listen before come up with answers...

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