Charme Bridal & Prom

Reviews 3

A

A Private User

** ** Update ** ** This is the only post that I have made. I am not behind the other negative reviews that your store has gotten. I am not Kim, or Kelly or any of the multitude of others with similar complaints. I am a customer. My post is completely HONEST and only meant to save consumers money. If you want to stop getting the same type of review from multiple people, you should change your business practices and ethics. These reviews are all showing up after my review simply because it is wedding and prom season and this is what happens when you constantly rip people off. The internet is an open forum for YOUR Customers to express the wrongs you have done to them, or the rights. When you wrong people in your store, they may be trapped into paying in order to get their formal wear, but they immediately look for an outlet to let others no. Thanks Google for giving us one. Kelly and Kim if you check back please let consumers know that we are not the same person, but several customers that have experienced similar issues with this shop. Also, please contact the better business bureau and let them know what happened in your case. ** I will not be called a liar by a possible con artist. --- Original Review --- **** Caution! - Expect to pay high alteration costs. I suspect that the owner is working with a seamstress to make extra money. Duh, not a big deal right, you expect to pay for alterations when you buy a gown. The problem lies in the initial fitment and sizing of the gown. Be careful that she orders you the right size dress to start with. I assume that the gimmick works like this... The owner measures you and the wedding party, orders the wrong size dresses (oversized by 2 or more sizes in all of our cases) and makes a little money there, then has to have the dresses excessively altered by the seamstress. Eventually charging you about the same as the price of the dress for alterations, then gets kick back from the non in house seamstress to basically double her profits on the dress. Not only that, but then has you write a check or pay cash for the alterations to an individual, personally, instead of to a company. Get the owner to quote alterations before you have them done. Also, make sure that she is ordering you the right size dress to start with. She is pretty slick, and knows how to trap her prey into the purchase of additional services. Dont let her pressure you into a size that you dont think will fit you. And as said before, watch out for her contract. She seems to be in the business of trapping brides and their bridesmaids. After all, your alterations are going to be finished a few weeks before the wedding. What are you supposed to do not pay for them? What not have a dress?? Once she has got you she knows it and will let you know it, so be careful. This happened to 6 of the girls in our wedding party who all paid around 100.00 for alterations to a $150.00 dollar dress. The other two girls took their dresses to have them altered elsewhere and paid less than $50.00.

A

A Private User

NEW UPDATE 10/19: We agreed to settle the lawsuit for $400 (see below), and yesterday, her lawyer called me and told me that the settlement was off, and unless I remove the postings here, they will proceed with the lawsuit. This happened after the lawyer had agreed to accept payment this Friday (Oct 21) before 5pm. The agreement was sent to me by the lawyer 2 weeks ago, and now they are demanding even more! I offered to take the Oct 3 posting off if they would reduce the settlement to $350, and the lawyer called that blackmail and wrote "well see you in court", to me in an email yesterday! Make sure you have your ducks in a row before entering into any agreement with Charme Bridal. If you dont, and you are like I am, you might end up in court! Please keep in mind, we did not receive ANYTHING from Charme Bridal. We simply entered into an agreement with them, and the VERY next day tried to change the specific wedding dress we wanted. She had not ordered it yet, but refused to allow us to make any changes, or apply the payment to another product. Nice, huh? ..........................................................................................................................................Original Update (10/3/11): The owner brought a lawsuit against us for violating our contract. We signed the contract, then changed our mind about the dress and went to her the next morning to see if she would allow us to get a different one. She said she would, and that any dress we could find at any store, she could order for us. We found a dress the next day, and she said she couldnt order it, and that we had to pick one of her dresses, or pay over $1000 just because we signed the contract. We then offered to have the deposit put toward other items (bridesmaids gowns, veil, accessories, etc.) but she would not allow it. Instead, to avoid mental anguish to our daughter, we agreed to settle the lawsuit for $400. The moral of the story is, if you even think for one second you might need to change something you contract for (even the next morning), youd better not sign the contract because she will force you to stick with the decision or, if you dont, she will sue you for the entire amount of the contract plus fees. Does this sound like the kind of person you want to trust with the most important day of your daughters life? You be the judge...

JA

Jacqueline Fitzpatrick

I wish that I could say that the Charme consultants helped me find the perfect wedding gown, but that wasnt the case. My experience was an absolute nightmare from start to finish. My friends and I went in to check out some different styles. We were there for probably 3 hours, never offered anything to drink which is awkward by the fact that they called themselves a boutique. After the last dress I tried on the consultant pressured me into buying a dress right there and then - saying that it takes 5-6 months for the dress to come in and I didnt have time to wait. Everyone in the store knew that I felt uneasy but still pushed me into ordering a dress that day. 5 months later the dress comes in, I go to try on and it didnt fit right, my cleavage is falling out of the dress. I am super embarrassed to wear this dress in front of people. The consultants response was "I look better then the day I tired the dress on". I hate this dress, they wont work with me at all. I was pressured into signing consent documents, now I am told "sorry, its our policy for whatever reason and plenty of brides have 2 dresses". Wow, thanks a lot for helping me find the perfect dress for the best day of my life. All I can do is warn other brides to spare huge headaches, extra stress, and the biggest mistake of their wedding planning experience. This is supposed to be a great experience an it was quite the opposite.