Southern Eye Specialists, P.C.

Reviews 8

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Alysha Talkz

Dr. Sharma is really nice! Hes super easy to talk to, thorough, personable and quick. My only concern was that I made an appointment and had to wait about 35 minutes before being seen. Also, when I walked in I was not greeted nor given instruction on what to ie. sign in. I seen a sign in sheet so I just signed in. I had to ask for new patient paperwork. I believe the lady in the front had to be new and was in the process of being trained. Because one of the other staff members was telling her everything she needed to say on the phone. It just was a little annoying because I think instead of having her at the front on the phone, they shouldve had someone else greeting patients and giving them instructions. But once I got to see the doctor, everything was excellent. My advice is to please make sure that training doesnt get in the way of customer service. Update: After my appointment I called and asked when I could come see glasses. I was tole all I needed to do was stop by during their office hours and I would be taken care of. This was not the case. I came during my lunch break, and was told that I could not look at glasses until the specialist finished up with 2 patients and I could wait for her. I was super confused because most eye care places let you look at the glasses and have them setup in their lobby. At this office they have the glasses set up by the examination room. I let the desk clerk know that I had to be to work, could she just take me back there or have the doctor take me back there. She simple said no the doctors busy. She didnt even try to see if he was occupied. I waited 15 minutes before I got up and left. The doctor here is golden his specialist is really nice too. But the front desk process and glasses process are terrible! I was made to feel like if I looked and tried on glasses that I was going to try and steal them. For these reasons, I decided to find another eye doctor who let you look at the frames without feeling like youre going to take items. My suggestion is to find front people with manners and come up with another alternative for your patients when it comes to looking for glasses. Because people do not have all day to wait to merely look at a pair of glasses.

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Masd Staf

Southern Eye seems to have a solid client base and has been in business for 50+ years. This fact alone should attest to providing customers with (at least) solid services. On this pretense, as well as a few positive online reviews, I decided to give SES a try. Ive never met or been seen by Dr. Kranz, but the customer care provided by Dr. Sharma during our visit was definitely lacking. He rushed my son through his appointment, failed to explain what he was doing or what was happening during the visit, and was very curt with his answers when I asked him questions about the type and style of glasses my son could get. Maybe Dr. Sharma is really good at getting patients in and out, or maybe they dont see a lot of clients that are children at SES, Im not sure. I know he had an opportunity to be more client-oriented during our visit and actually entertain our questions with real answers. He failed at that. Furthermore, I didnt appreciate his "doctor knows best" approach without the provision of information to support his claims. It was condescending.

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Shon Gibson

On my initial visit to the office I enjoyed their service. But every visit and call Ive had with this office since then has been just out of line. The office staff is very rude and condescending. I ordered glasses over 7 weeks ago and still dont have them back I was told orders come back in 3 to 4 weeks. When I called to ask about my order I was met with attitude and rudeness. No empathy for the situation. I was told "well we dont make the glasses". Also my daughters ordered glasses 2 wks after me and she received hers back in about 2 wks. But shes complaining about her prescription and shes never done that. So when I informed the office that her prescription may be too strong I was met with you just need to let her wear them longer. Not once saying well bring her in and the glasses to have the doctor check them. I will no longer be doing business with this office. Im not even going to worry about the glasses I ordered I will just go somewhere else where my time and business is appreciated and valued.

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Tonya Smith

I visited Southern Eye Specialists today for the first time. I made the appt with them because Dr. Kranz was my mothers optometrist for years, before her passing. I found out Dr. Kranz retired this year and my eyes were examined by Dr. Sharma. Dr. Sharma was great! He performed a very thorough eye exam, he was very professional, friendly, knowledgeable and made me feel very comfortable. In addition, the staff (Mary and Shelly) were wonderful and knowledgeable, as well. I would recommend them to anyone who has been to those "retail" eyeglass stores- trust me, youll never go back. Thank you SES for a great experience.

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Melissa dione

My first time visit at Dr. Rohit Sharma, was Great!!!!!!!!!!!!!!!!!!!!!! All the staff members was excellent & they were very friendly people and took their time asking question and etc. Dr. Sharma!!!!!!!!!!!!!!!!!!!!! you were outstanding too!!!!!!!!!!!!!!!!!!! He was such a warm caring Doctor. There are not many i can say this about on a first time base services. I would recommend any one to his location. If any one out there in need of a Eye Doctor.....this is the Doctor you want to meet!!!!!!!!!! Great!!!!!!!!!!! Job!!!!!!!!!!!!!!!!!! Dr. Sharma & Staff ************************ 10+++++++++++++++++++++++ :-)

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Quin Watson

My experience was just what I expected it to be. My mom is a patient of Dr. Sharma and quite naturally he takes great care of her, so when I began having problems reading certain prints on my computer and reading I knew it was time for a thorough eye exam. Southern Eye Specialists did just that, I was given a thorough exam and Dr. Sharma even when a little further with possible future eye problems. I was fitted with readers and I cant wait until my next visit. The staff is AWESOME!!!!! If youre looking for an Optometrist in the SW Atlanta area, definitely check out Southern Eye Specialist, you wont regret it.

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Jon4241980

The staff at Southern Eye Specialists, PC were very accommodating! They were able to see my wife and me at the same time! Dr. Sharma was very personable. Everyone was so full of zeal and seemed so happy to be working there. Dr. Sharmas and his staff were very knowledgeable and provided first-class customer service! This office also educated us on the "not-so-good" practices of the some of the more well-known eye care providers. I would definitely recommend Southern Eye Specialists to anyone wanting to receive top-notch, friendly, professional service.

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Alan Oram

I always had a great experience at Southern Eye Specialists. Dr. Shama has been my opthomologist for four years and has treated me and my family like his own. I especially like the large selection of modern & designer frames in his optical shop. Shelly and Mary in the front office are extremely courteous and knowledgeable. They actually assisted me with selecting my family doctor when I was new to the Atlanta area. My 8 month old had a great visit too; very family friendly place. -AJO

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