Rooms To Go

Reviews 3

DR

Dr Joseph Cipriano

I am a recent Doctoral graduate currently residing in Atlanta, Ga. I accepted an Associate Doctor position in Houston, Tx and move next week. I went looking for furniture with my parents on Saturday 9/24/16 in your Buckhead location (store# 1701). At first I wasnt planning on purchasing anything and wanted to wait until I moved to Houston on 10/7/16. The salesperson assured us that if we were to purchase anything here in the Atlanta store that we would have a guaranteed shipment date on 10/7/16 in Houston, Texas because it was so far out in advance. I was very excited by this and relived to have an exact shipment date because now I would not have to take time off work from my new Doctoral position. After spending $4,946.85 on Saturday, I was told that on Monday 9/26/16 I would be receiving a phone call with delivery to set up a time for 10/7/16 furniture arrival. I received no call on Monday 9/26/16, No call on Tuesday 9/27/16 so on Wednesday 9/28/16, I called up and was told that more than half of my purchases were back-ordered and I wasnt able to receive them until 10/20/16. As soon as I heard this I quickly came back into the Buckhead location to speak to the manager on Wednesday 9/28/16. I was passed off from one manager to another the following day. Their plan they came up with on Friday 9/30/16 was to just ship me half of the furniture and then the other half on 10/20/16. I told them that this was not what I was promised originally. I was assured and only bought the furniture because I was guaranteed I would have it on 10/7/16. I then said I would agree to the inconvenience of 2 separate shipment dates with the possibility of missing a day at work only if the $450 delivery charge would be removed. I was laughed at by the manager, that was his response! I then re-assured the manager that I am a Doctor and that taking off a day to wait for furniture is more costly then the refund of the $450 delivery charge. Its now Sunday 10/2/16 and nothing has been resolved. I move to Houston on 10/7/16 and still have no idea whats going on with my furniture. If I cant be reimbursed for the inconvenience of the guaranteed delivery date that I was lied to about then I dont want any of the furniture and will be glad to find another furniture store in Houston that can live up to their promises. I dont need to buy my furniture from Rooms-to-go, I just liked the furniture I picked out. Its not worth the time or money though for me to deal with a company who lies to their clients about the delivery date. "When Rooms To Go opened its first set of doors in 1991, the way people bought furniture was changed forever. WE CONTINUE TO OFFER A BETTER WAY TO SHOP FOR FURNITURE THROUGH INNOVATION, FAST DELIVERY, FIRST-RATE SERVICE, HONESTY AND INTEGRITY. We offer a comfortable, friendly work environment with the added peace of mind of working for a financially stable, growth-oriented company. We also give back to our local communities, have an industry leading recycling program and promote employee health and wellness company-wide." The 2nd sentence of your mission statement is completely untrue in every way possible. I went from being so excited about such awesome furniture to I just want to cancel this order and be refunded. I hope this email makes its way to whomever it needs to. I hope future business doesnt follow in the same foot steps. Dr. Joseph Cipriano Store #1701 Order # 11503936

M.

M. E. Sheley

I purchased a bed, sofa and rug from this location. Picking out and buying those items went alright, but the delivery was a nightmare. I was told my furniture would be delivered between 7 and 11, so I took the morning off work, but was scheduled to work a dinner shift starting at 4. I thought that even if the delivery was a little late, I shouldnt have an issue getting to work on time. Unfortunately, I was very wrong. At noon I had had no contact from the delivery guys, so I called customer service to check and see if there was a delay. It was a Sunday, so customer service wasnt available. When I called the store, I was told they would be delivering it sometime in the next few hours. No time estimate was given, just a vague "few hours". Around 2 I got a call from the driver asking about where to park, so I assumed they were close. Wrong again. At 3 I got another call saying they were here and to come down and let them into the apartment loading dock. I ended up wandering around the parking garage looking for them because they were in a truck with another companys logo. They moved and assembled my furniture fairly quickly, but were obviously in a rush. My apartment looked like packages had exploded from the bits of styrofoam all over the floor and sticking to the walls. They made no attempt to clean it up or even to remove pieces from the boxes carefully to avoid such a mess. Three months later and Im still finding styrofoam bits in nooks and crannies. Now for the worst part. They were in such a hurry that they called me over to sign some papers and pressured me into signing before I could read the text. I noticed something on the paper about damage, so I went to check and see if there were any knicks or scrapes, but the guy stopped me and pushed the clipboard into my hands and told me sternly to sign so they could leave. I should have said no, but I felt intimidated so I went ahead and signed. After they left, I noticed a long scrape along one of my walls, and a hole that looked like a corner of a box had been swung into the drywall. This delivery happened the day after I got the keys to a new apartment and I hadnt moved anything else in yet, so theres no way that damage could have been there before. I was very late to work, have spend a ton of time cleaning up behind them, and I cant do anything about the damage because I was forced to sign that there was none. The furniture is great, but absolutely not worth this hassle. Update: As the owner requested, I emailed my order info and heard back that my email had been forwarded to the delivery department "so that they may look over this and contact you back" (direct quote from email). I havent heard a word from them or anyone else in three months. Additionally, when cleaning up the massive mess the delivery crew left behind, I was unable to clean under the bed they assembled, as it is heavy and has drawers so there is little room underneath. Recently, my new cat has been pulling large chunks of styrofoam, strips of cardboard and bits of plastic out from underneath my bed. Seven months later and Im still cleaning up behind them. Between the damage to the walls and the mess, this whole ordeal has been a nightmare, one Rooms To Go is clearly not willing to deal with.

AD

Addie Desing

A great deal of the furniture but the absolute worst customer service and communication. I purchased a sleeper sofa with the fabric protection spray option. Every time I wanted to ask a question about something I had to go to the middle of the store and ask for Aeon Hall (who is the bane of my existence) who was sitting in a chair the WHOLE TIME we were there, along with the rest of the staff. They have quite a pow wow going on there not related to sales. It was very annoying. I felt like I was bothering Aeon and when I asked to see the gel sleeper mattress and the regular mattress to decide on which to pick, he only showed me the gel and very unceremoniously threw pillows all over the floor and pulled the sofa out and just let it drop with no regard for anything. He told us - 1. The sofa would be damp if we picked up today (this was Friday-today is Monday) and that if he sent over the email right now it would more than likely be dry. We swiped our card Andre last thing he said to us was "Ill send over the email right now for them to spray it so you can pick up today by 7". When I got home, my husband had rearranged the furniture we needed to so that we could bring the couch in. We had arranged our day and weekend so that we could bring a couch home and not have to wait. When I called to double check to make sure the sofa got sprayed and that it was ready to be picked up. I was informed that the warehouse closes at 5 not 7 and at that point, we didnt have enough time. Thank you Aeon for telling us wrong information. I called the Buckhead store and asked to speak with a manager and she said she had no info about my sofa and that there was no email sent over like Aeon said he would do. We bought this sofa at 1 on Friday and by 4 that day there wa no email. I told the manager that Aeon said about sending the email over right away and he told her it must have slipped his mind. Unbelievable. Absolutely the worst customer service. Its pretty obvious that management doesnt care that their employees sit around all day and that the staff dont do what they promised customers. Is that how you run a business?? So we have been out a couch since Friday and it looks like we will be until Wednesday since the warehouse isnt open till then. Remind me to never go back here again. Its too bad b/c I really liked their inventory and was planning on coming back to purchase for our new house we are moving into in January. They just lost thousands of dollars in sales. I bet they can thank. aeon for that. Never again!!!