AT&T

AT&T, 2980 Cobb Pkwy Suite 160, Atlanta, GA 30339, USA,

Category:	Cell Phone Store
Address:	2980 Cobb Pkwy Suite 160, Atlanta, GA 30339, USA
Phone:	+1 770-937-3400
Site:	att.com
Rating:	2.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM

Location

Photos 15

Reviews 4

Mary Whaley

Im giving this location 2 star because the Inventory Manager was the only employee that provided any courteous customer service the Sunday I patronized this location. I walked into the store and I admit, I was a little testy, but only because I was upset that I thought that my new 6S Plus phone was out of commission and it was a new phone just in the last two months. I was the only patron in the store and as I entered, all of the sales associates sitting around the tables looked at each other to see who was going to "have" to get up to assist me. Melissa was the unfortunate associate that drew the short straw. I handed her my phone and said, "Can you get this phone to turn on?" She took the phone from me and proceeded to work magic and told me that it was out of charge. I was a little dismayed because I had it charging all night. (Evidently the phone was plugged in but the wall plug had dislodged enough to break the charging process.) I asked her, "How come I am unable to see that it is out of charge?" She showed me what buttons to push and hold in order to see the battery display. I then asked her, "How long do you think it will take to charge?" (I admit that this is not the brightest question I have ever asked.) She responded in a very sarcastic manner, "I have no idea." and proceeded to continue to elaborate and making sure I knew what a ridiculous questions I had asked. I then looked at her and asked, "Well, do you think I could borrow a charging cord, hook it up to charge and Ill hang around a little while just to make sure that is the issue?" Melissa arrogantly fulfilled my request, and then made sure she scared me one more time with, "You asked me how long it would take to charge, and that was what I was responding to. I dont know!" She proceeded to go back to the clutch, sit down and ignore me. While I waited for my phone to come back to life, I noticed that at least two other customers entered the store. These customers were greeted with enthusiasm, however; where unable to get any help because "the system was down and would be down for at least 2-3 hours." Each customer turned around and left and the service rep returned to the clutch. Now, the inventory manager was stocking shelves, however I didnt know he was the inventory manager, and I asked him if he could help me with some information about the 7s Plus phone, however; he was just an inventory manager and could not be of assistance to me. I asked him where the manager was and he responded, "Shes out getting lunch for everyone and should be back in a little while." Needless to say, my phone did perk up and when I saw a 3% charge, I proceeded to politely thank Melissa for her assistance and I left the store. Now, I was just going to move on and forget about the attitude displayed but seeing how I am still stewing about it, I decided that I needed to vent. Here are my thoughts about this event: 1. Where has courteous and polite customer service gone, despite the attitude of the customer being served? 2. Perhaps Melissa and the other members of the clutch need to undergo some training meaning that perhaps a better response to my not so bright question would have been, "Do you have a few moments and we can plug your phone in to see if it will charge? That way we know that there isnt something wrong with the charging mechanism of the phone." 3. Due to the customer service, AT&T lost the sale of a new 7s Plus phone and an extended service contract. 4. Verizon, Sprint and the other cellular providers are looking more and more appealing. Thanks for listening!

Susan Smith

TERRIBLE! Extremely rude and disrespectful. I went to this location to exchange a phone I had purchased last week through the store and was told I had to mail it back to ATT via USPS. I called customer service while still in the store and was told the store location should be able to return my phone. I asked the representative who said he had to ask the manager. He walked over to a group of 3 guys lounging at the front of the store who laughed out loud, patted each other on the back and then one of them came back claiming to be the manager who said yes, since the phone was purchased through the store they could return it but would charge a $35 restocking fee (which I wasnt told about when I purchased the phone, I was told it was a hassle free return within the first 14 days). I was told there was nothing they could do about this fee and "their hands were tied" but if I sent it back myself there would be no restocking fee. I again called customer service (while still in the store) to confirm and was told there is a restocking fee whichever way I returned it but the store manager has the ability to waive it. At that point I requested to speak to the actual store manager, again the associate walked over to the group of 3 guys, still lounging, and they again laughed out loud and high fived each other, chatting for several minutes before a different guy came over to say his name was David and was in fact the manager and "his hands were tied". I relayed the conversation I had with the customer care representative on the phone and his response was "well I could but Im not going to." He smirked then walked away. This store is a joke. They treat customers like trash and then laugh about it.

A Private User

Ive always had issues with AT&Ts shoddy quality control when it comes to their products and services, but at the very least their customer service was acceptable. The employees behavior at this location, however, is simply appalling. The reps are absolutely inept and the manager himself should not even have a job considering how he treats customers. I recently took my new phone in because of functionality issues, and asked to speak with the manager because the rep (I believe Cory is his name) ran out of his scripted, "helpful" suggestions. Instead of a solution to my problem, the manager patronizingly told me that maybe I should think before I make another impulsive buy and ran off before I could say anything else. Im sorry, I didnt realize I needed to research every product in his store to make sure I get one that doesnt shut off intermittently and fails to perform its most basic of functions. That is certainly no way for any employee to act, particularly for a manager. Well Ive learned my lesson. I have thought long and hard on it (I think 5 seconds was long enough?) and Im going to Verizon. I really look forward to seeing AT&Ts abysmal customer service and useless products culminate in their collapse.

Dave F

My phone died, and I went to the store hopeful that Id be able to get a new phone at a discounted price. Long story short, while Im not a huge fan of how they tried to go about this, my biggest problem was with Takarrey, the manager/assistant manager on duty. She was extremely condescending, and constantly cut me off when I would try explain my point of view. In fact, she would suggest I didnt understand what she was trying to tell me ((which I absolutely did), so I would respond by trying to explain my side. She would cut me off, as mentioned, and I asked her to please let me finish. After this happened a couple more times, I just got up and walked out. I received a reasonable amount of help from the customer relations department. It wasnt exactly what I was looking for, but I feel they did their best to accommodate me while still adhering to their own policies. Suffice it to say, I am not one who ever writes reviews like this, but wanted to put out there how I felt about Takarrey and my experience at this particular AT&T store.