Target Optical

Reviews 3

RA

Rachel R

Absolutely THE WORST customer service. I called when I made my appointment to find out how much a contact lens fitting would cost and was told that my insurance would be called and they would call me back with an estimate. No return call. I called the day before to confirm my appt and ask the same question and was told I would receive a return call. Never received a return call. I tried to call back but they were closed. So I show up for my appointment (5 minutes late - sorry rush hour traffic sucks) and wait at the counter to be checked in. Im finally greeted and told that because Im (now 9 minutes) late, they cant see me. I didnt accept that answer and they gave me my paperwork to fill out. I rush through it, hand it back and, again, ask how much my lens fitting copay will be. Its only then that Im told that from them, the fitting wont be covered at all. So they can waste all of my time that they want and fail to make simple return phone calls before I show up but heaven forbid I get stuck in traffic. Absolutely awful.

MA

Margaret Chou

Took a very long time to get our insurance authorization processed. Not enough people working there - didnt come back to check on us. We stood and waited there for 30 minutes until someone finally came. Didnt seem like they cared enough for every customer there. Never going back.

AD

Adam Page

Excellent eye care. Short notice appointments and always accommodating.