Bass Pro Shops

Category:	Sporting Goods Store
Address:	10501 Palm River Rd, Tampa, FL 33619, USA
Phone:	+1 813-655-2400
Site:	basspro.com
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM

Location

Photos 100

Reviews 5

Raegan Wesch

I have been an avid Bass Pro fan and was excited when this store opened in Tampa, close to where I live. I have a problem with keeping boats as my wants and needs vary as the wind blows, so I was excited to finally get the chance to purchase a boat from the Tracker Boat center at this location. The boat was one I never knew I wanted until the fateful day I saw it, I contemplated several aspects of a potential deal, including the trade in value of my boat at the time. I got in contact with salesperson Ian and his manager Jay who were more than accommodating to my situation as I live almost two hours from the stores location. After a few days and plenty of information exchanged, I headed down to negotiate a trade, which was the most painless deal I have ever made. Jay was upfront with his pricing on his boat and the trade in value of my boat, for the first time I feel like I have not been robbed by a dealer. After a painless experience, I happily brought the boat to its new home where I discovered an issue with the fuel lines. I contacted Jay and without hesitation did everything he could to rectify the situation. I brought the boat back to Tampa and Jay apologized incessantly for the fault in the boat, which neither he or I had any knowledge about. I also discovered that the brand new trailer had an issue with the hub ad even before we left, he had Continental on the phone to rectify the situation. Upon pickup today, all issues were resolved and I was able to take the boat home once again. Throughout the entire process everyone was fantastic from Ian and Jay to the mechanic that fixed the issues Chris, Bass Pro Tampa has a phenomenal team and I would not hesitate to purchase a boat from them again.

Daniel Kennedy

Called 4 times in 2 weeks, then 4 times today. Was put on hold every time, as I told the receptionist I did not want voice mail, I wanted to talk to a boat sales person, as we were an hour away and I wanted to make sure they had the right boat before we drove over. I was disconnected every time, the last time after waiting over 10 minutes. Called the manager & got through. He put me on hold about 2 minutes & then transferred me to a boat sales person. I asked this salesperson 2 questions. The first question was did they have a specific boat in stock, because we were looking for a certain model. (Clue he may not have picked up on: We are true buyers, ready to put ink on paper NOW. ) He said yes, we have one. I then asked him a single question about the trolling motor on it. He said I dont know, Ill transfer you to tran. (dont know if "tran" was what he really said, he just said it fast and put me on hold.) 5 minutes later, while still on hold, I was disconnected. OK, so at least we know they had the boat in stock, so we drove all the way over there from Treasure Island, about a 45-50 minute drive. The boat we wanted was right out in front so we climbed up into it, sat in it, looked it over really well. We then climbed up on a little bigger one and looked it over. we were on these boats a total of about 10 minutes and no sales person appeared, so we went inside and looked at several other boats, and climbed up on one. No salesperson appeared,. We looked around for one, saw a single guy who looked pretty much tied up with someone. We left, disgusted that a place selling such fine boats did not appear to have adequate and motivated sales personnel.

Casey Goldstein

I needed to run in, grab an item I needed for a sales event, and run out. My card was declined so I called my bank and they said everything was fine and they could tell the stores chip reader was misreading the card so they should have me swipe or manually enter it. The store said they dont have manual entry (which seems impossible, but whatever). I tried multiple cards from different banks and types and none worked, but they insisted it was me. I proposed ordering online with pickup in store so they would have my money and proper inventory, and no such luck. I asked to speak to a district manager about options outside their store, and they lied and said he was in site then called someone over with a name tag that said general manager. (I know district manager is a lofty request, but dont lie to me.) Some of this is of course outside the stores control, but my problem is three-fold: -no manual card entry - if your tech isnt going to work, have a back up - no customer prioritization - the GM could not possibly care less about the issue and kept saying "no judgment" as if I was upset about getting a card declined, meaning he wasnt even listening to the situation. -no solutions - every possible option we considered was my own. They didnt offer a single possibility of how to get the merchandise into the customers hands and I hope that catches up with them soon.

ponyboy staygold

I have never experienced such bad service as I did tonight. I called and spoke with a very nice man Kent or Ken in the camping section who was the only one that was helpful and actually wanted to help. The young ladies in the sun glass department were not there to help. I had to ask about where to find certain items for men appearal and she pointed to a sign. We did not find what we were looking for near the sign she directed me to. I had to go back to the same unfriendly girl and asked her to show me where and she took me to a totally different part of the store. The young man in foot apparrel was also friendly. The associates see you walking towards them for help and try to look busy or take off. I asked this kid about biodegradable sun screen. He went and asked the cashier who said all there sun screen was at the front of the store. The kid knew I was not happy with the answer and went to the customer service department and asked someone else who directed us to, the back of the store. Mind you no one on the floor to help while everyone is at front desk talking. This was a very huge disappointment. The young lady Lilly who checked me out was kind and apologized for the terrible service we received. The worst $305.00 dollars I have ever spent. Management and Corporate office should be ashamed how that store is being managed.

Frank Lewis

I will update my recent review and say that Bass Pro has provided me with excellent customer service on my issue below and I am ver satisfied with the resolution they have provided. ****** Firearms purchasers beware!!! ****** I purchased a firearm s&w shield 9mm from them approximately 2 weeks ago. I used this weapon for the first time yesterday and after 3 shots it malfunctioned. Tried it again and 2 shots later same issue. I returned to the store this morning to talk to them about the issue. Lets just say it is not their "store policy" to return a firearm. However, a young man by the name of Kyle wanted to talk about Federal laws etc. I purchased a weapon from Bass Pro not Smith and Wesson and its not my issue the gun is defective. However, bass pro said they would gladly send it back to Smith and Wesson so they can fix it???? This may sound selfish but I dont think I should have to wait for the retailer and manufacturer to figure out whats next, the retailer selling the weapon should honor their sale! $500, 5 shots, and I cant exchange it for a new one??? Very disappointed in Bass Pro and very disappointed in the way they handle a store policy. I will make sure NO one else gets caught up in The nonsense of purchasing a firearm from them if I can help it.