Category: | Tile Store |
Address: | 221 Towne Center Blvd, Sanford, FL 32771, USA |
Phone: | +1 407-871-5630 |
Site: | flooranddecor.com |
Rating: | 3.3 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–9PM 10AM–6PM |
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Lauren Sabo
The problem with this store is that no one seems to know whats going on. On the flip side, the prices and selection are awesome. Also every single staff member we encountered over multiple visits were friendly and willing to help; attitude was not a problem. We remodeled our home and bought new flooring for all over the house as well as tile for one of the bathrooms. I was extremely disappointed with the lack of direction the cashiers seemed to have, though; where the purchase happens and the point where the floor staff should be ready to receive requests from. On our last and final visit, we went up to the register with what we could load on our cart, explained what we needed additionally to the cashier in great detail (heavy boxes of tile). She rang us up and at no point called anyone to come pull our order. It wasnt until we finalized everything that we had to remind her we needed assistance from someone to pull the tile so we could get it into our vehicle and take it home. It took OVER AND HOUR between the time we requested what we needed to the time we were pulling away from the store. We had several other experiences that were extremely similar throughout our remodel process and this is why I dont suggest doing business with this location unless their process of pulling orders becomes more organized and systematic. In the time we waited because of their inefficiency we could have been to the Orlando store and back home. Every business deserves a chance and we gave this store plenty. Ill be on the lookout for other options the next time around.
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Nybia Miranda
We went to pick up an order of tiles and a lady name Aliyat was really friendly with us and we ask her for a price on a granite counter and she was not complete sure and she called a guy name Mark for help and I was really disappointed the way he treat her in front of us!! I ask him for a price and all he told me was to go to the back and look at it myself, another customer walked in and Mark took care of him right away and actually walked the customer to the store while I was just standing there! Aliyat apologized and offer her to keep helping me. WOW what a customer services from Mark!!! What a nasty co-worker for Aliyat!!! And what a coincidence the Aliyat is black and Im Hispanic and we both get the same treatment from Mark!! Is Mark racist?? I will love to know just so we make sure to never go back there and to make sure all my family and friends dont even try to go to Floor and Decor. Hopefully you guys do your best to keep that lady there because if it wasnt for her we would make you guys to give us the money back and have Mark to take those tiles back to the store!! We are a 100% unsatisfied customer of Floor and Decor Sanford.
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Cynthia Haller
7/17/17 update: F & D covered our cost of the flooring inspection and also paid for new wood to repair our issues, even though the installer caused the problem. F & D sells great flooring products. Be sure to vet your installer to make sure they install your beautiful floor correctly. Thank you! Our story prior to 7/17: We bought 1700 sf of hard wood and asked if Floor & Decor would install it. They told us they dont do installs, but they could refer us to people that they use. The installer that they referred us to (J&S Flooring, Raj Hemraj) did not properly acclimate the wood, did not test the relative humidity prior to installation, did not use a proper underlayment and did not allow room for wood expansion. This was confirmed by a licensed floor inspector, costing us another $400. So we have a cupped and buckled floor and no one will take responsibility.
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Travis Clark
Bought enough tile to redo the entire house last month. Service from employees was very lackluster, was quoted 3 different times for when the order would be in, forcing us to cancel our contractor and then to find out our order came in within a week. Thats great, but just a lot of hassle canceling/rescheduling and rehiring our contractor. Upon putting the order in the communication between the tile associate and cashier was terrible, since they overcharged us by $700 dollars and almost had us out the door before noticing. Upon returning the remaining tile the Manager was very informative on how the tiles were manufactured and even gave us a gift card for the inconvenience. Overall, employees arent that great, but management knows their stuff and is very helpful.
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Lindsey Elliott
I dont often write reviews, but on two separate occasions Ive had great experiences with this location. Both times Ive placed orders online to pick up in-store - ordering was easy, the chat feature was very helpful, pickup was quick and easy. I shopped around before both purchases, and their pricing beat everyone elses, by a long shot. Their team was very down-to-earth, friendly and helpful. Well definitely be back when we go to renovate our other bathroom.
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Jill Ramroth
Great product selection but horrible customer service. Getting help in the store took forever and then the person who helped us seemed annoyed. Just called the store and it rang 20 times at one extension and 20 more times on the operator line. Guess they are only in the business of selling products. Not interested in answering questions and helping people.
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J.R. Hunt
They have all things flooring and knowledgeable people as well. Gabriel was with us calculating tile, grout, sealant, etc for two different types of tile. He also gave us some ceramic flooring tutelage along the way. Good variety, good pricing.
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Joe Thomas
New store . Everyone was very helpful. They said I would have to wait for loading . 5 people In front of me. Patients. Thier overwhelming popularity is a good thing. Keep it up . We appreciate the great pricing and will be back again.
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Diane Reeley
Thank you for a great networking event for your Pro vendors. We met several vendors that we can refer our clients and the food selection was great. Lovely event!!
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Jonathan Munoz
Waited an hour to tiles...slow as people
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Jeff Carlos
Good luck finding help.
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She Hulk
Nice selections