Zales

Reviews 6

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Angie Aly

I came in on April 8th and was greeted by Jodi Johnson "JJ" who was very friendly and seemed to be helpful. I purchased a bracelet with her on that day that needed to be resized and paid for the resizing .. with her help we agreed that 8 stones would be taken out and assured me it would be here by April 22nd or sooner. I call in on the 22nd and speak with another woman who tells me it wont be here until the 29th and to read the fine print on my receipt when I just went by Jodis word. On April 24th I finally receive a call from Jodi trying to sell me more and I inform her that I havent even received my original item ... Long story short she tells me there was a glitch in the system 3 times and my item wasnt sent out when it was supposed to be. I come in today to pick up my bracelet that is too big! And with Jodi asking me to pay for the resizing that I already paid for! She insists that I didnt, and I am told to "settle down" Thank god I had the receipt so I could prove that it was already paid for. All in all this was a terrible experience and wasnt even asked how I liked my bracelet, how it fit or anything .. very unprofessional. I was literally just another sale! I wish I could have had a better experience.

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Jereny Rivera

First experience was amazing!!! Went back for the second time with my partner and had a different sales woman. She was extremely rude and short handed. It was my partners first time shopping for engagement rings and it was supposed to be a fun experience....sadly it was ruined by this rude employee.

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Jose Lopez

Great service from the sales team. I would advise any potential customer to visit and ask for Daciana, Irina, and Jodie for all your future purchases. Highly recommended !

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Lyndsey Kintner

Great selection. Low pressure. Offered to order a ring off line for us to look at.

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Vejai Somwaru

Worst service . Never buy anything form this company . After my experience .

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Evandro Tozzi Mendonça

ok

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