Jared The Galleria of Jewelry

Category:	Jewelry Store
Address:	229 E Altamonte Dr #1100, Altamonte Springs, FL 32701, USA
Phone:	+1 407-339-0556
Site:	stores.jared.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 6

Reviews 4

Jessica German

Id like to say first... My husband and I purchased all 4 of our rings here and absolutely love them, but thats it. Weve had several issues with going in for our 6 month inspections. Weve had about 5 inspections since getting our rings. The first inspection we explained to them that one prong on my engagement ring was loose, when we got it back the following day, all four prongs were loose. So, with that said, we had to have them keep it another day/night and come back...which is a huge inconvenience for anyone, especially if you dont live right there in Altamonte. The second time that we went in for our inspection, we said (I quote) "We are here for our 6 month cleaning and full service"... The next day when we go in to pick up our rings they are only rhodium dipped and cleaned, NOT inspected. The sales associate that was taking care of us, says "Why didnt you get them inspected? If you miss your inspection, youll lose them." At this point I am of course a little irritated. I explained to her that we wanted the inspection, so she quickly took care of it for us. The third time we go in for our inspections, we are looking at my band to buy for our wedding and as we pick out that and drop off our rings to be inspected, we get more than halfway home and the sales associate that was helping us with the purchase of my band, calls us. She then explained how she accidentally dropped another band in our bag and would be in a lot of trouble if we didnt return it. I looked in our bag and sure enough, there it was. Told her that we had it and that we would be back to drop it off. We live about 40 minutes from Altamonte, so yay for us.The fourth time we go in for our inspection we were halfway home when we were called AGAIN to come back and sign one more paper for our full services. And lastly, this very last time that we go in there to get an inspection, we are told there is going to be a wait, so we patiently wait after, what we though, was our names being put on a wait list by, what looked like, someone higher up. So as we are waiting to be called, we realize we are skipped by someone who showed up after us. Very frustrating! When I mention it to someone, they say that there isnt anything that they can do about it. They did apologize and say we would be next, but STILL. At this point, weve been waiting about 35-40 minutes. Someone comes over to help us and I explain that we would like "Inspections, rhodium dipped and cleanings" (at this point, I feel like Im covering all my basis by trying to be thorough). The sales guy takes our rings and quickly sprays them and looks at them with a magnifying glass and hands them back to us. (I did inform him that we were kind of in a hurry). I look at him confused and say, "We usually have them here overnight and we want them dipped"... he then says, "Oh! Thatll be an extra 10-15 minutes for me to fill out all the paperwork." So my husband and I decide to leave without having any other services done and end up coming back another day where we surprisingly didnt have any issues with dropping them off or picking them up....besides the sales guys attitude. Needless to say, its never a good experience and everyone who works there seems like they dont know what they are doing or were all trained differently.

Haley Taft

Bought our engagement and wedding rings from this location. When taking them in for their routine inspection I informed the sales associate that one of the diamonds on my engagement ring was sticking up. I had to leave it for a couple of days to be fixed. Went to pick up the ring and nothing had changed, when I pointed it out to the sales associate she said "oh hang on a minute", took the ring in the back and came out with an extended piece of white gold covering some of the diamond to hold it in place. That was how they "fixed it". The next time I took my rings for inspection I again had to leave my engagement ring because the under carriage had a split in it. Again after a few days I go to pick up the ring and they never fixed anything. Instead of waiting I just took it home as it was. I now just took the ring again to be inspected this last week and asked that they fix the spit in the ring that wasnt done the last time I was there. When I went to pick up my ring IT STILL WASNT FIXED. Left the ring again and was promised someone would call me when it was ready and that it would be done the same day. Two days have now gone by and when I call I am told the ring will be ready at 2pm. I stated again can someone please call me. The associate promises to call. At 3pm I had to call to see if it was done. This is the WORST service!!!!

James H

Bought a Tissot watch for my mother as a Christmas gift. While I was checking out the salesman tried selling me a 3 year warranty for $129 and when I refused another young lady approached and did the tag team sales person pitch explaining that the battery costs $150 and when it has to be replaced I have to send it out to Tissot because they have the proper machines. So I figured let me buy the warranty. The following day curiosity got the best of me and I decided to call Jareds 800 number and they contradicted what the salesperson at the store said so just to make sure I called Tissot just to verify, sure enough none of what both of the salespersons stated were not true and the battery would only be $30 and any authorized Tissot retailer would be able to service it. Now I have spent a lot of money at Jareds over the last 10 years since Ive become a card holder and to be lied to before Christmas so someone can make an extra few dollars is not the Christmas spirit. I will definitely be contacting the district manager and whoever else I need to in order that this doesnt happen to anyone else. Be careful with there warranty pitches and verify info with the manufacturer.

denise harper

If you wanna get ripped off go here. Amazing so many places to buy fine jewerly & they must not know this!!! Bought a new chain to replace the original chain that broke on the pendant purchased here. They had to fit it onto the pendant themselves. 2 days later when we returned to exchange for another chain because the new one was ripping my hair out they were more than happy to make the exchange however couldnt give us full price back for exchange because it was "damaged" ??? When they put the chain on the pendant. SMH. SHOCKING they would even sell a chain that got shredded in your clothes & pull your hair out. Not upset because i thought the exchange would be easy. If they have to make any alterations to fit thier chains to thier pendants BUYER BEWARE!!! Guess the proverbal dollar is more important than customer service. Shopped here many times but never again. I guess I should have read all the other negative reviews on social media, my mistake.