Toys"R"Us

Category:	Toy Store
Address:	551 NE 167th St, North Miami Beach, FL 33162, USA
Phone:	+1 305-653-8697
Site:	stores.toysrus.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–7PM

Location

Photos 100

Reviews 44

Ham burglar

What is it w Toys R Us? Honestly, I love the store, but find that most stores have say 8-10 employees on staff during non peak hours and always have 1 person on the register (and you can clearly see 6-8 just not doing anything at all.) Everyone seems to not want to work at all. Theyll clearly be standing around , not wanting to help you. Its unreal. Twice in the last year Ive gone in , found 5 or 6 things I want to buy...just to drop them all as there was 1 line w a other employees refusing to help ring customers. This and many other locations need to be audited. And IF they are being audited by corporate, its ineffective. I recommend hidden camera auditing.

Billie Nguyen

Today I brought in my Son for the Meet Geoffrey the Giraffe birthday celebration, only downside would be they werent really prepared for the occasion i.e it didnt start at 3 like the email said, they did not do the parade, other than that the individual Davidcus was great, he was running the show and helping out the other employees give directions during their busy time. My son was happy thats all that matters, so Thank you Toys r Us and to the staff... for stuff like this i will be a long time shopper at your store!!!

Marieta Petrova

This store is absolutely terrible! Not only in a weird neighborhood but also just got a bike for my kid and box had tape, so girl said yea yea all of them are like this but then when we start to assemble it, the actual main part of the bike was missing. Now have to waste my time go back since someone not only did not do their job to inspect when somebody else returned it but also put it back on the floor to be sold again. Absolutely out of control!

DarthArvin

They have a really small staff and the people there are super lazy. I went to buy a Lego set and i checked the website it said they have a ton of it, but just to be sure i called them to put it on hold, no one answered. I called 8 times and no one picked up. But i still went there and when i got there they didnt have it at all, it was because they didnt update the thing online.

Vjacheslavs Krilovs

Жуть! Выбор никакой, персонал - невидно его. Грязь, толпа народу ищущих ничего. К сожалению это единственный игрушечный не подалеку. На Рождество полки пусты.

Lucas Benedini

Loja bagunçada, pouca disponibilidade de produtos para bebês, mesmo sendo também para isso, sem atendimento dentro da loja, apenas nos caixas, além do bairro "pouco amistoso"

Hugh Smalley

The shopping plaza its located in is pretty much dead. Theyve been at the same location for years though. Its your average Toysrus. Nothing really special or bad to say. The Taco Bell next door is pretty good and its located close to Krispy Kreme. So if youre trying to make a fun treat for your child then it makes stopping by even sweeter.

A Private User

Very dirty store! Hasnt changed since I first visited it back in 2002... Looks like a dump outside and inside, hate bringing my child here, though its the closest location to where I live...Shame that such big retailer cant afford to spend money on renovating, training and employing propper staff...

A Private User

I HATE GOING TO THAT TOYS R US THE EMPLOYEES THAT ARE WORKING THERE ARE SO RUDE......ONE OF THE YOUNG LADYS THEIR WAS SUPPOSE TO GREET ME AS I WALKED INTO THE STORE WHEN I WENT TO ASK HER A QUESTION SHE TURNED AROUND AND TOLD ME WHAT WITH A NASTY ATTITUDE.....NEVER AGAIN

Jason Guthrie

Good luck with getting someone to answer the PHONE CALLED 10 TIMES...I ACTUALLY COUNTED ....I guess they have kids working there because a kid intro explains someone will be right with you yet no one answers the phone...completely unprofessional . .

Alexander Charles

This location has absolutely the worst customer service. I had an issue with my credit card being stolen and used in that store and they didnt seem to care about me. They almost seemed to enjoyed that someone got away with a crime right in front of them.

A Private User

This store is the worst store I have ever been to the customer service is terrible.The employees are lazy,disrespectful and incompetent.its very dirty store.I will never shop at this store again I will go to Walmart or Kmart anywhere but here!

Lucner Joseph

Store was closed one hour before actual closing time. A few costumers stood outside some with their kids asking to speak to the manager but the employees on the inside just got out of sight and waited until we left! This is not acceptable!

Helena Saravia

The toys are there. No complaints about the products. Its just a little run down and in need of more interested employees and TLC. More people would buy in store instead of online if the in store experience was better.

z4rkenny

nice organized clean toys r us with everything you can expect. noticed only 2 employees one at the service counter and one in the warehouse. they could use one more walking around to help.

A Private User

very bad customer service, I want to pay with my E gift card and the manager of the store denied to scan it from my mobile device. They asked me to go back home and print it out.

Atanacio Rodriguez

The customer service is terrible, rude, lazy, incompetent and everything else. Do not know why Toys R Us allow his name so dirty. I gave one star because there is nothing more

good guys locksmith

Worst customer service ever no on in the store to help and on the phone to check if they have something in the store 45 min hold worst service !!!!!!!!!!!! Ever

dawn hiver

I was shopping for a gift registry for a baby shower I could not find anything in the aisle that they said they were in and no one was readily willing to help

Dannielle Payne

They have a small staff so getting assistance is difficult. And check out can be slow if theres a crowd because they usually only have one register open.

Marcelo Ribeiro

Loja completa. Brinquedos e acessórios para crianças.

Yaveli Guerrero

HORRIBLE HORRIBLE!! WORST CUSTOMER SERVICE . PLEASE DONT GO TO THIS STORE ITS RIDICULOUS THEIR LACK OF CUSTOME SERVICE

joe morocco

a typicle toy store chain. slowly deteriorating product quality and variety. procurement issues. time for a change.

sam ray

i did not get help from anyone here at this toys r us but, but i found everything i was looking for.

Jon Rodgers

Only 1 of the 9 check outs open, causing long queues. They lost my sale as I got fed up waiting.

Sunni Day

I always find something special for my nephew each time I come in.... If hes happy, Im happy