Trek Bicycle Store of Naples

Reviews 7

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Dan Ertman

My experience with this shop was awful. I brought a Trek Shift-2 in with a broken rear derailer on Saturday. Wayne, the store manager, took my ticket. After initially saying hed have to order the part and that hed have it next Friday, he called a different store and said they had a compatible part that could be installed Sunday. On Sunday, I called to check on the bike, and someone confirmed it was on the docket for the day. He said they would call me when it was ready. No one called me again on Sunday. On Monday, I called them. Steve answered. He said there was a problem, and that he would research it and call me back. He didnt. An hour and a half later, I called again and asked for a manager. Clark said he was an assistant manager and that he could help. I went through the history with him, and he told me that Steve had tried to install the part, but found it did not fit. They would have to order the part after all. Well, this wasnt my bike - I was just borrowing it for a vacation, and my flight was leaving on Tuesday. I drove over to the store to have them swap out my components (saddle and pedals) with the stock ones the original owner had. I also left them his contact information since I wouldnt be in Florida to pick the bike up. They put it in the comments of the work order. Lo and behold, Friday morning, they called me - not the original owner. I had to call him and tell him it was done. So, 1. Why does Wayne, the shop manager, not know what parts will fit on a bike his shop sold? 2. If he doesnt know, why doesnt he ask one of his techs? 3. Why didnt anyone try installing the part on the bike on Sunday like they promised, instead waiting until I called on Monday? 4. Why didnt they call me back after promising they would? Literally the only thing that the shop did right for me was to swap my components back out - they could have tried to charge me for that and they did not.

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Jeffrey Shein

Several weeks ago, a friend of mine – a rather discriminating and demanding shopper – purchased a new bike at the Trek store in Naples. When telling me about his purchase, he spoke very highly of the overall experience, emphasizing how pleased he was with the salesperson, Wayne (who also happens to be the store manager), who assisted him. When I was ready to purchase a new bike, I knew exactly where to go and who to ask for. Wayne not only met my high expectations, he exceeded them! He took the time to completely understand my needs and ultimately agreed that they would best be met by “moving up” to a Trek 7.7 FX (the same model that my friend purchased). Throughout the buying process, I was most impressed by Wayne’s knowledge; care in selection and fitting; guidance; patience; and, professionalism. He is a very personable individual and was a pleasure to work with. (In addition, my relatively brief interactions with some of the other salespeople and technicians – both in person and on the phone – have been very satisfactory.) Based on my most positive experience (and that of my friend’s), I would highly recommend Trek’s Naples store – and Wayne – to anyone looking to purchase a new bicycle. Thanks, Wayne . . . youre the best!

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Ian Baines

Good service and friendly people. Prices are definitely on the high side. Most bike stores in other cities that I have been are cheaper, and Amazon is definitely cheaper. That said, it is convenient to where I cycle and the selection of product is good. Clothing is really pricey though. The salesperson that I first met when looking to buy a new road bike was a fitness instructor with zero understanding of cycles. That did not look good on Trek. However, the technical staff in service really know their stuff. So it was just bad luck that I ran into such a cycle dummy my first time in. I later bought $5K worth of cycle from another shop where they really did have good sales staff. Worth noting Trek friends.... Your front line people have to be cyclists. Bottom line - go there for service. Price and staff knowledge for cycling products is more risky. Conveniently located in north Naples and nice washroom. Still worth the visit.

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A Private User

We have become a full-Trek riding family having purchased our road bikes and now Mountain Bikes from both Trek stores in Naples and Coconut Point. Along with great bikes, though, the service is awesome. We come down from Venice and can certainly buy a Trek locally, but we choose to visit one of these stores based on their service. We never feel rushed in selecting the right bike, setting them up with accessories, and then fitting the bike specifically to us. Additionally, being a female, I feel the staff is never intimidating and very patient. They also always offer details on group rides, routes, riding tips, etc. What a great staff! And, if you get the pleasure of meeting Veruca, the cutest little Boston Terrier around, she will certainly steal your heart and have you coming down just to throw her a ball!

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A Private User

I am beginning the hunt for a great road bike, and my first stop was TREK in Naples. I have been Studying bike specs, but Trek brought it alive to me... Alex Saputo is THE person to go to! He has a tremendous amount of knowledge, and can transfer it so anyone can understand. Very professional and personable. I was seriously leaning toward Specializeds Amira, but now the Madone has my heart! Trek is very fortunate to have someone like Alex Saputo. The Trek stores in Columbus, OH will not greet you, much less spend the time answering questions... Which is why Specialized Bikes rule there. As a woman, i HATE going in and asking questions, i think most bike guys try to make you feel stupid. Alex answered my questions graciously without making me feel dumb. THANKS Alex!!! You rock! Keep up the great job!

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John Brueggeman

Great, friendly staff. When I was buying my bike (Excalibur 8), Everyone is eager to help. They even brought my bike to Marco Island when it came in. Ive had my bike back at Trek 2 times. Both instances were less than desirable. The first time, it was there for over 2 weeks on a warranty fix, The second time, it was a recalled skewer, and I took my bike in, and told them I wanted it tuned up while waiting for the recall fix. When I got the call saying it was done, I told them I was on my way. When I got there, it wasnt done yet.. Thats AFTER a 50 minute drive. Bike was purchased on 9/9/2014. Sales people are great, but the parts and service (in my experience) are a bit to be desired. Buyers remorse. I think I should have bought the Kona I was looking at.

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Ray Scott

I just wanted to comment on Steve, one of your fine mechanics. I have been coming to Naples for several years to spend a few months. I always bring my Trek Madone and whenever I have any issues Steve is my go-to guy. Several years ago he helped me out with a bearing issue in my rear wheel. He got it fixed under warranty and provided me with a loaner wheel at no charge. I buy my clothing from your store and the sales associates are very helpful and knowledgeable. But Steve is the exception in the service, quality of work, knowledge and pleasant manner he exudes. I will always do business with your store whenever I visit Naples. You are very fortunate to have such a high calibre employee such as Steve working for you, Ray Scott Lewes, DE

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