Category: | Bridal Shop |
Address: | 426 SW Commerce Dr #110, Lake City, FL 32025, USA |
Phone: | +1 386-755-6116 |
Site: | goldenneedlebridal.com |
Rating: | 3.7 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 1–5PM |
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Kayla Martin
I do not recommend this bridal shop. I bought a wedding dress about 8 months before my wedding and everything you could imagine went wrong, all preventable things. This shop gets 2 stars - the manager is very nice and the dress was reasonably priced. 1. My dress required alterations. I would schedule appointments approximately 2 weeks apart (I had about 6+ appointments over several months). Each time I would go in to try on the dress, the alterations would not be done. I would have to reschedule and even at the rescheduled appointments, the alterations would still not be done. The excuse was that the alterationist was older and could not work like she used to and they could not force her to do something she couldnt and was family, which made rectifying the situation more challenging. As a business, you gotta do what you gotta do. Most of my visits were spent waiting 30 minutes to a couple hours for alterations to be done. 2. The jewelry. I had picked a set of jewelry out of the case, paid for it and requested that it be held with the dress. My mistake, I had no idea that it the shop would lose it 2 weeks before my wedding. When it was finally brought to my attention, I was asked to produce proof that I had paid for it. Another set was not in stock in the store, nor did the supplier have any stock to sell. I had to change my jewelry selection (which did end up being as beautiful) and the shop had it directly shipped to my house because they could not get it in to the store in time for the wedding. 3. The french bustle. The bustle is not included in the price of the dress. It was crunch time and I needed it done. Even though I had began the alterations well in advanced, because of the multiple set backs, the dress was much behind schedule. It was the only thing left to alter and about 3 weeks before the wedding, it still was not done. I called every week from that time to check up on the process and last I heard, the under bustle just needed to be completed. I came into the shop to pick up the dress, the manager showed me one of the under bustle buttons and I trusted that it was completed. Took it home and a few days later did a trial run with my sis only to find out that the other two buttons were never sewn in. So, I ended up purchasing a dedicated reception dress. 4. Communication is poor. No one talks to each other, no one knows what is going on. 5. The manager is so very sweet, but is a poor manager. She does not accept responsibility, implement strategies to change outcomes, or effectively delegate and communicate with customers and employees. She profusely apologizes, but that does not actually fix the problems.
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Queen MC
I am a licensed party and wedding planner for 15 years. Ive seen many bridal store that were small family owned and operated and this by far is the worst. I spoke with 3 families that wanted plan a large-nice wedding (parties of 17-24) and I was gonna recommend The Golden Needle, after the owner, Erica (with the face paint) lied to some friends, I sent all 3 and the upcoming brides to Davids Bridal, in Gainesville FL, They were cheaper, better quality, larger selection, and very honest and upfront people. The Golden Needle, They are horrible. The prices are too high, the quality of the dresses suck and not very many dresses to choose from. I would never recommend this place again.
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Johnna Hines
Payed $512 for a two piece prom dress made by Sherri Hill and I picked it up with makeup stains on it and the top is falling apart like its already been altered before. Why charge someone the price for a brand new dress and it isnt in brand new condition!!!! I have family that alters dresses so I was going to get it altered by family and not them and they give it to me looking terrible. EXTREMELY UNHAPPY!!!!! And extremely unprofessional on their part. Who sells a $500 dress in that condition. Make sure you throughly examine anything you buy there and point out flaws to fix because they dont take it upon themselves to be professionals and make sure the dress is in good condition.
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BM Chambliss
Bought a dress here and had it altered. They messed up the alteration, tried to have it fixed by them and it was still not right, looked like a paper dress. The seam was crooked. Their attitude is aweful, and they have "the best seamstress". Apparently not... asked for a refund since the dress can not be worn now. They said "no we dont do refunds on things that were altered"even though it was their fault. Will not be doing business here and will definitely let others know. Heard from others they had the same problem. They got their dress altered here and had to take elsewhere to get fixed. Sad this is how they do business...
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Robert Wright
This is the second daughter and third dress from this store in two years. This store is well worth the 45 minute drive. The dress selection is greater than the impression from the small store front. Always a crowd so be patient, its worth it. The staff know the dresses, the designers and the prices. Dads, they have a list of which dresses they sold for each prom, so they wont sell a "repeat" dress for the same prom. Who knew? They could use a few more comfy chairs, cause trying on dresses takes a few minutes. :)
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Allison Owens
I have gotten over 3 dresses from here and all of them turned out perfect! Every dress came in on time and the alterations that had to be done turned out phenomenal! I got a dress from another dress shop in Gainsville and it was a disaster. The people that work there are so friendly and went out of their way to help me.
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Jennifer Roberson
This place is ridiculous. They are extremely unhelpful - we made an appointment and stood around for 35 minutes before anyone came to the room...which we had to seek out. Dont plan on taking things there if you need something important tailored. Huge disappointment.
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Emily Harrington
I had a great experience with the golden needle. The customer service exceeded my expectations and helped me with all my needs. All their work is exceptional and I highly recommend their services!
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Chelsea Tomlin
We have been through high school for 3 girls, a formal 18 birthday, and two wedding! They are very helpful, friendly, and eager to assist in any way needed... We highly recommend!
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A Private User
I have used them for years, you will never find nicer people to help with alterations or weddings (they have helped me with both). I reccomend them to all my friends and family.
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A Private User
They hemmed 3 pair of slacks. Pants not ready on pickup day, crooked stitching, and she charged more than I was quoted on the phone! What a joke!
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A Private User
Did a fine job was helpful and quick .... definitely will use again
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kewanna thompson
They is a very friendly and nice they help me find a dress on time
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Sandy Lienemann
Love the Golden Needle!!! The people there are amazing!!
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A Private User
Never Again!
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Louella Suataron
amazed.