Small Dog Electronics

Reviews 11

RE

Renae Roth

I was visiting Key West for a few days with my daughter who, by the way, is legally blind. As a "tourist" I was taking many photos, which quickly used up my battery and decided to buy a portable power source for my iPhone. I called Small Dog to ascertain that their products were Apple because Ive had problems with non-Apple products in the past having negative effects on the performance of my phone, and was told they were. The salesperson showed me a device and when I questioned the validity, he guaranteed me it had to be because they are a verified Apple dealer and he pointed to a sign. Before I purchased the item, I asked if it was ready to go because, due to non-existent parking, my daughter and I walked about a mile and a half to the store. (each way). He said it came fully charged. I bought it, we left and headed to the Key West lighthouse, where we paid $9.00 each for admission. I tried to take pictures but battery was too low. I attempted to charge my phone with the portable and noticed erratic behavior. I called the store and was told the device had no charge and I should go charge it. We returned to the hotel. Even worse, when we went back to the hotel to charge it, my iPhone began performing problematically. I had to park illegally the next morning to try to quickly return the item and ask for a refund. The store was not open at the designated time. I returned to my car and looked at the receipt for the number and thats when I noticed, at the bottom in very small print, they do not give cash refunds, only store credit on open merchandise. How can one determine if something is non-functional without opening? This information was not given to me prior to purchase. I attempted to call and discuss this dilemma but there was no answer and I had to leave in order to drive my daughter back home before dark. So here I sit, over 200 miles away, with an item I cannot ever use and no recourse, other than the trash can. This business is not registered with the BBB. Warning, do not pay cash. Use a credit card so that you have a better chance of stopping payment to businesses with questionable practices.

---

IZ

Izabella Berling

Bad service!! Went there to have my Iphone 6s fixed, because it crashed down in the middle of my vacation. They told me that I had to update my phone for 20 dollars and they said it was apples policy (but when I went to an the apple store in Miami they said that it wasnt apples´policy and that smalldog had ripped me off), the tekniker told me it would work then. But it didnt work, she mentioned that I could have my money refund, but when I wanted to get my money back, they told me to come back the next day and talk with the manager, even though I told them that I was driven to Miami the same day. And I was also told that there was something wrong with my screen and that I just had to replace it. But there was absolutely nothing wrong with the screen! It was the software! So to call themself an apple specialist seem like a big fat lie to me!! In the apple store they just replaced my phone for free! So if your phone breaks, dont go to small dogs electronics! Go to the real apple stores where they know what they are doing!

---

SH

Shana Kent

I have been into this store several times as they are really the only Mac option in Key West, and each time is more disappointing. Recently I took my MacBook Pro in because it would not start I wanted to purchase a new computer and have my old computer repaired so that I could transfer the files. Without even looking at the computer the service guy told me nothing would be able to be recovered. Thankfully I was traveling to Dallas and was going to be able to get to an actual Apple store..,they fixed the computer and had it up and running in less than 15 minutes.

---

AL

Alyson Crean

Excellent service! I just switched platforms from PC to Mac. Ive read up for two months before deciding, but when I went into this store, I fell in love. I know that I got exactly whats right for me, and that Store Manager Joe Lytton has my back if I have any questions or problems.

---

JU

Justin Wood

My mac crashed while updating the OS. I brought it in for data recovery... instead of charging me $160, they sold me a $30 cable and taught me how to do it myself. It worked. Recovered my files and reinstalled the os.

---

MA

Matthias M. Mattenberger

Der Service ist freundlich. Apple Reseller und Spezialist. Verkauft allerdings keine iPhones.

---

TU

tuxx rushu

While not a "real apple store" its pretty nice, good people and best part is Apple Products! Its the best you can find on Key West!

---

ST

Stan Wellman

Darek Ashe was very helpful. He gave me great advice. He helped solve my problem with my iPhone 6. Very attentive.

---

CH

Chris Yates

I love this place. Excellent selection of hough quality products and knowledgeable staff.

---

JE

Jeffrey White

Only place to buy apple products and get them serviced in keys

---

DA

David Epley

This is the place for Apple products and service!

---

---