MAC

MAC, 4790 River City Dr, Jacksonville, FL 32246, USA,

Category:	Cosmetics Store
Address:	4790 River City Dr, Jacksonville, FL 32246, USA
Phone:	+1 904-564-4224
Site:	maccosmetics.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 19

Reviews 18

Chastity Ross

The African American sales associate was extremely helpful oh and she was gorgeous too. I didnt experience any rudeness. I did go really early so that it wasnt crowded or anything. She offered to help me a few times but I already knew what I was looking for and just went about my business. When I finished with going through the make up and knew the stuff that I wanted, I walked up to her and told her to grab them for me and she rung me up. I didnt have any make up on. I was really casual looking. I went in right after I had dropped my son off at school. I realized I forgot to brush my hair so just put it up in a bun. I felt like a hot mess and no one was rude to me. I also had a pleasant conversation with another African American woman who was testing out lipsticks. She asked how the color looked on her and it was great. She made the lipstick shade look really pretty.

Anna Seay

HORRIBLE customer service!! I went in with a friend and we werent acknowledged, when I finally had to ask an employee for help finding a foundation she seemed annoyed to have to help me. The "makeup artist" did only half of my face and seemed irritated when I asked her anything. I was surprised because the store wasnt even busy and it was the middle of the day. When I got done the employee told me how much the products were and then just walked off behind the register. Upon leaving my friend commented on how bitchy the employee was and I didnt want to drop $30+ on a product from a rude sales person. Coming from someone who works in customer service MAC needs to step their game up with who they hire as employees. I never have any customer service problems with Sephora, they actually make me want to purchase their products.

Marleatia Hamami

I guess everyones experience is different. Today was my 1st time here at MAC towncenter. I was greeted with a smile and great eye contact as soon as I walked in. Im a novice at the makeup game. I absolutely love CORLIS. He was so patient and knowledgeable. He did one eyebrow and then guided me to do the other while he assited another customer. I believe that this is the best method to be an excellent makeup artist. Before he did my makeup I thought that their makeup was heavy but he helped me find the right product and apply it. If I ever win the powerball Im definitely gonna snatch him as my personal artist.

Samantha Singletary

I drove over 45 minutes to get to this lcoation. I have used MAC for years. I currently have a show I do, and I needed to get some items to really balance out my appearance on camera. Jessica the sales associate so helpful and nice. She took her time showing me the right products and application. She even allowed me to show her I understood how to apply the makeup. The best part she did not push me to purchase all she used, she allowed me to pick. She was so nice, I drove the next day 45 minutes back to the store to see her and get a few more items. She made my face flawless! Thank you

Kayla Baker

As long as you are there to buy anything they suggest, employee are nice. Bought 3 eye shadows and 2 brushes. I realized I bought a shadow I already had so I went back the next day to exchange it. I didnt ask to return just exchange for a different color. I was told I could not even though the exact girl who helped me previously was there today. Seems a bit strange, especially since I had the eye shadow single in proper packaging and it was untouched. Wont be back.

John Smith

Overall store is great, but service is HORRIBLE. Staff just stands around and is very pretentious. If you ask for help they just point you to the cosmetics. You almost need to go in knowing what you want. The store manager is RUDE!!! If you absolutely have to go to this store, ask for Judy. She is super helpful, nice, patient and you will walk out very happy. With the other sales reps youll want to vomit including the store manager.

Sheda Mingh

The plus side of everything they Always have what I need in Stock however you always have to acknowledge them first all they want to do is stand around and chat amongst themselves. If I could buy something without them getting commission I would gladly only once I had someone attentive the entire time and he was a guy I brought 5 lipsticks and all over concealer got a lipstick free because I brought in 6 empty containers.

Lacicely Nicole

Staff doesnt do well with trying to do too many things at once and often you are left hanging in the valence waiting for someone to "come back" to you. Parking can be a mess as well, but overall, the store is clean, typically have lots of products in stock to choose from and the staff is very professional. They are also good at helping with new or better choices fit just for you!

julia s

Rude workers! The manager Jessica is rude and no help from her whatsoever. The only nice person working here is Brooke.... Dont bother going here, go to the dillards MAC instead. The girls there are amazing and excellent costumer service is provided!!! When this MAC couldnt help me the other stepped up and made my day!! Never going to this location again.

Tamsin Long

I prefer this location over the Avenues Mall. My favorite consultant is Jennifer - I have been going to her for years. I will say that I am not impressed with the other consultants and agree that they can be standoff-ish and un-welcoming. Jennifer is the EXACT opposite. She always remembers me and makes me feel welcome. She is an excellent artist too.

Lachante Rollins

Today I had got my makeup done for my senior pictures and the lady wasnt being gentle around my eyes causing them to water and then she caught an attitude because of her own mistakes....thankfully one of the other workers saw that I was getting aggravated and was ready to go she came and fixed everything but I will not return for any other events

A Private User

Went in and asked for some assistance with matching foundation. The store wasn't too busy and there were several employees just standing around. I finally got one employee to actually acknowledge me when I asked for assistance. She handed me a foam wedge, pointed to the samples, and walked away. Never going to this location again.

Joshua Bradley Gonzalez

Typically have no issues with buying my wife makeup for her. But the service here was awful enough to make this review. I understand males arent the typical clientele but thats no excuse when theres men (man- child? Pixie boys??) who work at the store.

EV TOWN

I get my foundation, blush, mascara, and lipsticks here. Glad they can track my items in case I forget. Get a make over and try other colors.

Top Review

Everyone is so helpful and happy! Go here and stay away from the Actual Mac store where everyone seems miserable with their job and lives.

Jennifer teller

Employees are EXTREMELY rude. Wouldnt give me the time of day to help me find lipstick and acted annoyed when "helping" me

Shannon Senna

Staff was very helpful and friendly. Made many suggestions and were so knowledgeable. Nice store and atmosphere,

Staci C

Each time Ive come to this location the associates have always been friendly and very helpful.