Spitzer Chrysler Dodge Jeep Ram of Homestead

Category:	Car Dealer
Address:	30101 S Dixie Hwy, Homestead, FL 33032, USA
Phone:	+1 305-240-6250
Site:	spitzerhomestead.com
Rating:	3.8
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 100

Reviews 4

Ryan Schraffenberger

To say this in three words "a miserable experience." I found a nice lease incentive for an outgoing Dodge Ram so I figured I would take advantage. Lets start by saying, I live in Marathon, so it is an hour and a half drive to get there. I called ahead of time and spoke to a salesman by the name of Rudy. I went over the details of the offer and everything seemed like it was going to work out so I made the trek. I showed up and the sales manager, Junior, explained to me that this incentive was part of what is known as a "bait and switch." In his words "to get customers in here with absolutely no interest in sending them off with this specific advertised deal." I talked with Rudy, the salesperson (good cop) and he did a credit check and everything was underway. After the test drive the sales manager, Junior (bad cop) gave him the news that the $259/month lease would be $396/month. They assured me that it was still such a "good deal." There was apparently a small disclosure that said that you had to turn in a lease from a competitive company. I explained to Junior (the sales manager) that I went over all of the details with Rudy the night before. Junior told me that, that is not what happened over the phone, Rudy just told me that they would honor the deal (this is a business in which the customer is NEVER right). I asked Junior why this stipulation would not have been brought up to me over the phone before I made the drive and he explained to me that it is my job, NOT THE SALESPERSONS job to read the fine print. While I was talking to the sales manger (Junior) he had a baseball game on his radio and did not even turn it down during this explanation. I found this to be very rude and also a good example of how he treats his customers, like we are less important than the baseball game. VERY SMUG As a side note, I had a Chrysler control number (an employee discount) that they would not accept, which I have never heard of! Employee discounts are to be added to whatever incentives that are running, always in ADDITION to ANY specials. If you ever would like to talk to me about my experience my phone number is 923-8830. I am giving out my phone number in hopes that someone form Spitzer Dodge will give me a call and explain to me why customers are treated like second class.

Larry Sydnor

My husband is a flats/backcountry fishing guide in the Upper Florida Keys and wanted to trade in his Ford 250 Extended cab and had his eyes set on the new 2012 Jeep Wrangler Unlimited Sahara in white to trailer his boats and had his mind set on lifting it for new 35" tires/wheels going for a special look he wanted. I had done my homework finding available vehicles online and had three dealers lined up to go see on a Saturday, setting appointments with plenty of time each, telling each of them we WOULD be buying a new Jeep that SAME day so they would all bring their A-game. We knew of a dealer in Homestead which we would have to pass, formerly Spitzer Dodge and had heard they were newly representing Jeep, so at the last minute decided to stop there first just to rule them out so to speak before we continued on our route heading up into Miami for our three appointments. We were met right away as we exited our vehicle by Dion Steward whom was easygoing and very nice and I relayed to him we were "just looking" as I had three other appointments to see Jeeps we had found at other dealerships and thought wed just drop by. The very first thing he said was "You will buy your Jeep from me I am sure - you wont need to travel at all on up into Miami." Well! He proceeded to show us a white Jeep just like my husband wanted and proceeded to make us comfortable explaining all the features and then an offer we couldnt refuse. He introduced us to Ed Rogers who would help with the paperwork, then with Bill Lee, Service Manager who assured us he would take care of the lift and new tires especially assuring us of warranty coverage. All three of them were the consummate professionals but so friendly and caring of our concerns and needs and budget. Dion was an amazing person whom I really dont want to label as a "salesperson" as that has such a pushy connotation and he wasnt. He was just a knowledgeable nice guy who took his time and looked out for my husband and saw that he got what he wanted at an amazing price. Kudos to Spitzer Autoworld, Dion, Ed and Bill. My husband LOVES his new Jeep. And Dion was so right: We did in fact buy our Jeep from him and are 100% happy to have done it.

Ruben Mora

Started with a 5 star rating as staff was helpful and informative (thank you to Ana, Keith & Jane for great customer service). We took our vehicle in for an oil change, tire balancing and also to diagnose a strange sound which ended up being the axels. The vehicle was in for 4 days and when they informed us the job had finished we went to pick up and noticed the vehicle had been hit. The front bumper was separated and underneath was a very noticable dent. The back also had a pretty nasty scratch. This is when things went from bad to worse. The GM, Steve Alaimo came out & when we tried to show him the hits were clearly fresh (meaning you could see white paint and dust still on it) he pretty much refused to even look. He was defensive and rude. Said we have no proof that this happened there and that he doesnt see anything wrong with the car. He ended up walking away from us after we said it was BS that he refused to show us our report which would prove the vehicle had no damages. The next day we returned for axels to be worked on and spoke with service director Marco who saw the marks and was able to verify our car did not come in with any marks or a loose front bumper. We explained to him its upsetting because things like this obviously bring down the value of our car. We are looking to purchase a truck and if this issue isnt cleared up we wouldnt be purchasing anything from Dodge period. Marco explained they did the CV axel out of "goodwill warranty" because we just finished our warranty by some miles. So I asked "does that mean they can damage the car while in their care?" he said they will not be taking responsibility as Steve didnt approve of it. We appreciate the axels being repaired but please see the photos. We have our other vehicle with Ford and they would NEVER treat us the way the general manager Steve did and they also take such good care of our car. We were between ford and dodge but Steves poor manners and lack of customer service has proven to us Dodge doesnt deserve our business. Steve brings down the Dodge name all together. Will never take our vehicle back there and you shouldnt either!

Katherine Herleman

This was, by far, the best dealership with which I have ever worked. Im not exaggerating. I purchased a pre-owned BMW at this dealer with financing from my bank. I told Daniel Sun (my salesman) exactly what I needed/wanted from a vehicle. He listened intently, was very kind and respectful to me and, most importantly, was knowledgeable about specific features of the make and model which fit my needs. The Car Fax and recent maintenance sheets were ready for me to look at after I test drove the vehicle. There was absolutely no rush or pressure for me to read through the documents. I asked all of the questions I wanted and received thoughtful, detailed answers. What was really refreshing was, if Daniel didnt know the answer to a question (which was rare) he would confirm with the GM or another salesman rather than give a vague answer or say "google it" which is what happened at other dealers I had been to. Also, negotiating the deal was easy. I was concerned that there was a small dent in the door -- the dealer fixed it the next day at their cost. I wanted to take the car to a BMW mechanic -- the GM allowed a two-day period in writing for inspections. When a small issue was found by the BMW mechanic, I brought the car back and it was fixed, again, at no cost to me. I was given great information about additional programs and benefits e.g. tire/wheel protection, paint protection, etc. but I wasnt pressured to purchase things I didnt need. Overall, an amazing experience considering that I went in with a cynical attitude (expecting yet another person to manipulate and pressure me into a purchase) and came out with enormous respect for Daniel Sun, the GM and the service team who, undoubtedly, I will trust with my car in the future.