Simply Elegant Bridal

Reviews 3

AN

Anna Laura Parten

I was so excited when I discovered they had my dream Maggie Sottero gown. I was measured, and chose to order a size larger because I did not want to worry about squeezing into it. I also ordered extra length because I am tall. It went downhill from there. (See below for how they measured incorrectly, failed to return phone calls, and failed to help me resolve THEIR mistakes, even though I had paid in full. Or Ill save you time and tell you to go somewhere else that doesnt have poor customer service. DO NOT BUY FROM HERE. Clearly, all they want is to make a sale, but after they receive payment in full, the "lovely customer experience screeches to a halt.) Now, onto the tale of how Simply Elegant became a Simply Terrible Experience.... My first issue was the fact that I had to call and ask if my gown had arrived. It had...and had been there at least a week. (The same thing later happened with my veil-- they didnt let me know it was in, and I had to call and ask.) When I went to try it on, it would not fit over my hips-- and I had lost 7lbs since my measurements were taken and had even ordered the larger size! Bob, the owner of Simply Elegant, told me not to worry, that "any alterations shop can fix it". What that didnt solve was the fact that it was also too short! They had not ordered the extra length per my request! Bob assured me it would be fine after alterations-- but since they do not do alterations on site, I had to take it with me back to Texas and find someone there to do it. The first alterations lady said I may need to order extra material, as it would not stretch anymore, and to contact Simply Elegant to help with doing this. I called and spoke with Bob, who said he would get in touch with Maggie Sottero and call me back. He didnt. I waited a full week before calling back, and was told that he had, in fact, called, but Maggie Sottero couldnt get material made in time for my wedding. I asked what they (Simply Elegant) could do to help me, since I had a dress that didnt fit and was too short. Their suggestion? That I-- their customer who had paid in full for a dress, veil, and jewelry-- go find material for my WEDDING DRESS on ETSY. (Seriously?!) My mom and I got in touch with Maggie Sottero, and have since worked out the issue directly with them, with absolutely NO help from Simply Elegant. Its still a tad too short, but its the best that could be done. Another thing that bothered me was how eager Bob was for my fiance and I to transfer our Sandals booking over to him, as he (Bob) is also a Sandals agent of sorts. He did not hesitate to send me the email and follow up about that time and time again, but when I actually needed his help in fixing my dress, he couldnt even give me the respect as a paid customer to return my phone call. (In case you were worried, we DID NOT give him any credit or transfer anything to him, thank goodness!) I cant stress this enough-- this is not how anyone, especially a paid customer ordering the most important dress shell ever wear, wants to be treated.

LA

Lah Lah Lah

First Ill say that I had an okay experience. When I first arrived at my appointment with my mother, we were greeted and taken to check bridal dresses. I wasnt sure what I was looking for, since it was my first time ever being at a bridal store, plus I havent been looking at wedding dresses. All I knew is that I wanted lace. The associate kept bringing dresses that werent my style and I was almost losing all my hopes to find my dream dress. Finally, my mom found this beautiful dress (totally me) by Mori Lee on the window display and brought to my attention. I tried the dress on, and it was perfect! It was my dress! The majority of the time I was at the store with my mother, we were left unattended and they showed little interest in getting to know us. Maybe for the fact they judged us by our looks, since we are "foreigners" from Brazil, they maybe thought we werent going to buy anything. Thats how it seemed to us, by the lack of assistance we got. When we finally got the dress and paid in FULL right away, they got way nicer to us. (Go figure) After a few weeks, I had to go in for the fittings, and I was put in a dressing room with my dress. I stepped out of the dressing room for 3 min to check on the bigger mirror, and Luckily my dress fit perfectly and no alteration was needed. When I returned to the dressing room, they had put another bride on the dressing room I was in, with my personal belongings still there! I was so upset and told the associated there, and she never apologized. I was told to wait because they were "busy". I found it rude and unprofessional. If I hadnt already paid for the dress, I wouldve never purchased a dress there. It seemed to me that after they got your money, they didnt care about you anymore. Its so unprofessional. I ended up buying the rest of my bridal acessories in another bridal shop in Pensacola (The bridal Loft). I later found out that the associate that was "helping" me was the owner of the shop. I was even more disappointed. She should be an example to the employees and appreciate the business she gets. The only reason I am giving this review a 3 star is for the fact that I loved my dress.

BR

Brit Hooks

I picked out beautiful bridesmaid dresses for my 5 ladies & they discounted the price for me. After paying $20 extra per dress to have them rushed my total was $180 per dress. I had all my girls go to professionals to be measured & one of them even went to this business. I called & gave the measurements to a young girl at the front desk who wrote down each measurement & the girls name. She then told me that they would take the largest measurement & size the dress accordingly, then alter the rest of the dress down to fit the measurements. I was curious about that concept, but I thought she knew what she was doing. When the dresses came in they were HUGE on all my girls. For example, my maid of honor is a size 2. Her dress came in a size 8 & hadnt been altered one bit. One of my girls who is a size 10 received a size 16 dress. I called to let them know that I was unhappy with what had happened because now all of my girls had to pay extra to have the dresses appropriately altered by REAL professionals. They blamed the girls & said that they must have measured themselves. Not true. Also, I couldnt ever get anyone on the phone but a lady named "Deb" or "Debbie" who was the most unprofessional as she text most of our conversations. We took photos of each bridesmaid in their dress as proof of how nothing was altered. After myself & my mom started calling & complaining, they said if WE had the dresses pinned & shipped to them, they would fix them & only charge for hemming. NO THANK YOU! I would rather clip them with safety pins than ever do any kind of dirty business with this company ever again. Ridiculous. Two of my bridesmaids are brides to be & were so excited to use Simply Elegant for their dresses & now both are totally disgusted & we have all gone out of our way to make sure that the engaged couples we know are aware of the hell I went through 3 weeks before my wedding. Thanks but no thanks.