Ashley HomeStore

Category:	Furniture Store
Address:	18780 S Dixie Hwy, Cutler Bay, FL 33157, USA
Phone:	+1 305-255-6431
Site:	ashleyfurniturehomestore.com
Rating:	4.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 10

OSCAR CASTANEDA

Happy Easter Worst experience ever, please consider using a different furniture store! No one actually helps you. They paint rainbows and fairy tales at the showroom, but their delivery/logistics team is horrible. Dropped a brand new piece of furniture at our home with the middle piece broken. I had to chase on foot the truck out in the street while the guys were laughing. Asked them to rectified the mistake, and make note of the piece so it can be replace. He got in the truck and left. Called everyone, customer service, the store, the delivery guys... and guess what! They want us to sit in our investment until they figure it what to do. They wants us to keep the broken pieces un definitive! So pretty much here, we will charge a delivery fee for the worst experience of your life, take your money, and pretty much tell you to go screw your self. Because it is so difficult to call the delivery person to order them to pick up the faulty piece, and schedule at the earliest convenience to the customer the new piece that they are paying for! Like seriously?? What a nerve! So much for exciting and new furniture !!! Like whos the boss? How come no one is being held accountable or stepping up to the plate? Hiding behind websites and 1800 numbers. I didnt see you asking me for all this when it was time to pay for the furniture! #dontbuyashley #bullies #thumbsdown #ahleyfurnituresucks

Adriene Posely

I am very appreciative of the awesome service I received from Franco Esparza (General manger) although he was not my original sales representative he humberly listened to my complaint then took the appropriate steps within his power to rectified each one of my issues.. Bottom line he made good on every thing I was told during the of my purchase, first thing he did was contacted the warranty department to have damaged furniture and scheduled delivery for piece. He has made me a believer that Ashleys Home store employees care enough to make sure their customers are happy before leaving their store. The furniture is beautiful and durable. But if there is ever an issue with the furniture as sometimes there is. The inhome care is well worth the money. Thank you Franco for your professionalism, patience, empathy, and care of your consumers.. You are truly a man of your word. You represent Ashley and your store very well. Thank you again for everything!! I will encourage shoppers who want quality of furniture and salesman that will work with you to make sure you have a great experience in spending your money. Go visit Franco and his staff at the Culter Bay Store

Jenny Jen

I went to Ashley Homestore after leaving another furniture store down the street feeling frustrated. As soon as I entered Ashley Homestore, I was happily greeted by Javon Gibbons at the door. He was so welcoming and helped me to find exactly what I needed. I needed several pieces of furniture and I found beautiful styles at an affordable price, which is lower than the competitors nearby. Javon helped me to apply for a zero interest plan and was very patient during the process. The service he offered was exceptional. The store is huge and offers a great, diverse selection. I would highly recommend to anyone who wants beautiful, affordable furniture to visit Ashley Homestore in Cutler Bay and ask for Javon!!

Erin Brennan

Are experience at Ashley Furniture was absolutely amazing. All the furniture is so beautiful and made very well. The experience was even better with Samantha helping us in every way possible. She was great. Samantha helped us with everything from measuring certain pieces to making sure they would fit too using her decorative experience to help us choose great pieces. Without Samantha our experience wouldnt have been the same. We were at the store passed closing and Samantha and Guillermo make us feel welcomed and never rushed us. And to top it off, we even had the pleasure of talking to a manager named Steve who was able to make sure our furniture would be delivered on time.

Maya Santiago

I would recommend this Ashley Furniture in Cutler Bay. As soon I entered the Mr. Javon Gibbons greeted my husband and I. He approached us ask how can he assist us. I told him exactly what I wanted. The didnt have itin the store but he showed me something similar. He didnt pressure me to buy other items. The service was awesome . Our salesman, Javon is an adorable and handsome , very personable and very efficient. I bought exactly what I wanted and he helped me, the price was fair. The furniture store itself is well put together, the atmosphere was very friendly and inviting. I recommend Javon Gibbons, product manager he is awesome hes very knowledgeable and very patient

Michelle Prieto

The worst experience. No accountability for anything here. My furniture was delivered over 2 months after I ordered it. I received a call the week it was scheduled to be delivered in July saying "looks like your furniture was delivered, hope youre enjoying it" ....my furniture wasnt delivered until today. The sales rep had zero idea what was going on, he never returned my calls. Everyone that works there is argumentative especially the customer service manager Salema, not sure how to spell her name. Overall just very frustrating experience with zero customer service. I understand things happen but no one wanted to help or follow up in any way.

Alice Latorre

I recently went shopping for a new dinning table at Ashley furniture-Cutler Bay. Michelle was great, she answered all of our questions and made the entire process bearable. The store had a great selection of inventory. The delivery process went well, the guys called when they were about 10-15 minutes away. The furniture was delivered in perfect shape and the employees were nice and professional. I gave only 4 stars because since this is my first time buying from Ashley furniture Im not sure of the longevity of their products. So far, so good. I would recommend this store to others.

alicia lue

We bought quite a lot of furniture from Ashleys. Must say the quality of the furniture in our opinion is great! We wanted to thank Frank our sales associate for displaying exemplary customer service. He helped us and has gone way above and beyond! Frank Collado is a great and had made our experience such a great one from the purchase of our furniture to the delivery of the furniture. He deserves to be commended, because in todays world its extremely rare you find someone that is happy with what they do for a living and treats others with kindness and respect. Thank you Frank!

Brismayda Machado

I actually was blessed to have met Oscar Rodriguez, sales person. He was professional, patient, and very personal. I highly recommend him. He gave me different options to fit my budget. At the end of my purchase, I was very pleased with the price and the quality of the furniture he helped me choose and how well he set up my delivery process. Thank you Oscar for all your help and your amazing customer service! I will definitely come back to this store to meet with you for my future needs... Love the location and the amazing variety of available merchandise. Thanks again!

P Jones

Two weeks ago was the 1st time my husband and I visited the Cutler Bay location and the person that helped us name was Michelle Fischer. She was very pleasant and helpful. She made our search so easy. Once she asked us what furniture pieces that we were interested in, she took over. What impressed me the most was even though it was late she didnt rush us, she took her time in showing us all the pieaces that she thought we would be interested in. We found the perfect sofa, bed, rug, and tv stand for our home. This store has some very nice furniture. I recommend it.