Eye Site Vision Center

Reviews 4

JA

Jamal S.

This was easily the worst experience Ive ever had with an eye care center, and Ive been wearing corrective lenses for the last 25 years or so. Long story short, after 2 months and 4-5 visits to this office, I STILL dont have the contact lenses that I requested. My vision hasnt changed at all in the last 10 years (same prescription), and Ive been wearing the same contact lenses (Acuvue Oasys) for the last 6 years. Theyve always been the most comfortable, durable and the best lenses on the market for me - never have experienced a single issue wearing them. However, this provider has REFUSED to write me a prescription for them - which is borderline illegal. My 1st visit I went in and said I wasnt interested in trying out a new brand of contact lenses - but of course, my stupid opinion doesnt matter! Theyre going to put me in whatever contact lens brand that theyre loyal to, unfortunately. Just to try something new, I reluctantly agreed to try a daily wear lens. Newsflash, you cant go from an extended wear lens to a daily lens without HUGE inconveniences and discomfort - so 2 weeks later, I went back trying to get the lenses that I requested the 1st time that work for me. 2nd visit, I see a different doctor, and tell her the same story, and she tries to sell me on another brand of lenses that I dont want. What part of "I ONLY WANT TO WEAR THE ACUVUE OASYS LENSES" do they not understand?! On top of that, they tried to write me a slightly different prescription for my right and left eye, even though, like Ive said a million times, my vision hasnt changed AT ALL. So I get to the front thinking that I finally have my Acuvue prescription, but nope, she had written me a prescription for the other brand that I didnt want. When I went back up to the counter to try and get this corrected (after waiting 20+ mins), the doctor basically refused to see me, and they said I needed to schedule another appointment since she was "busy." Are you kidding me? So I went back to the office 3 additional times (1 was for a new pair of glasses, which actually went smoothly) and have made probably 10+ calls to the office, and basically havent gotten anywhere - Im back at square 1. Who knew that getting a pair of contact lenses could be so difficult? This isnt a prescription for some mind altering drug that you can abuse. This is a prescription for the SAME contact lenses that Ive been wearing for the better part of the last decade. UNBELIEVABLE. The icing on the cake - I get all my contacts from 1-800-Contacts, and when they called this office to get my prescription, the rep let me know how rude they were to her, and they refused to OK my order. Even though the Acuvues were the same exact specs as the other lenses this provider subscribed. So basically its almost like they take it personally that you dont order your contact lenses directly through them, and wont make any allowances for anything else. Why would I EVER do business with Eyesite vision center again when #1, they dont listen to their patients, #2, they put you in whatever contact lens brands that theyre loyal to, and #3, theyre rude and are trying to make your life difficult by not giving you the contact lenses that youve requested a million times. Now Ive been stuck in the same contact lenses for the last 3 weeks when youre only supposed to wear them for 1. What kind of sense does that make? Id actually recommend this facility for glasses because they fulfilled my prescription very quickly, and efficiently but as far as contact lens fittings/prescriptions go, avoid this place AT ALL COSTS.

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RO

Robina R

In my opinion, they are no good at all. I used this doctor in Coral Springs for quite a few years, but this year Ryan, a fast and loose salesman, conned me into spending over $500. for a very average pair of glasses. He was selling glasses to me, as he was covering for Corrie in Coral Springs who had always been very helpful and honest with me and my family. I asked Ryan for an itemization of my huge bill and he said Id get that when I check out. I did not get it, although I asked for it. He sold me more than $200 worth of things I did not want or agree to nor did I get. I guess after my eyes are dilated, I am not myself, it sort of sets me off balance. I never would have agreed to his slippery sales if I was not a little off. I called 6 times and each time they said theyd call me back the next day. They did not call. Ryan is patronizing and awful. Do not buy from this guy. The doctors that Gary Gooberville has hired to do the actual work are okay, the salesman, no so much. Maybe the previous reviewer knows the owner of the practice so she looks at things differently. Corrie left the practice in Coral Springs. Okay, I got more info from the amazing Ryan. He said that my glasses do not have most of the features I paid for AND his software was problematic. OMGoodness. I talked to Gary Goberville the doctor who owns the business and he said they would get back to me today. No one has called. I want to tell people not to trust this practice. If you need more info, email me. He offered me $50 and he would order new lenses. IDK I think I just need my prescription and a full refund.

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GA

gary troyanowski

Warning if you have insurance. Check your claims to see what you are suppose to be paying because this office will overcharge you and likely have you pay for the full cost of the service (regardless of what your insurance covers or whatever discounts you should be getting because you have insurance). In addition, the office will submit multiple insurance claims for the same service (they submitted 8 claims with duplicative billings to my insurance for 1 office visit). Also, if you have a contacts/materials allowance be careful because they will claim it even if you dont use it and will try trick you into buying a full year of contacts by saying you cant use your allowance unless you purchase a full year (Ive confirmed with my insurance that I can buy any amount of contacts and use my allowance). Between my insurance and I, we overpaid by more than 3 times the amount and Im still waiting for the correct amount of a refund. Furthermore, dont be fooled into thinking catching them is enough. Even if you catch them, they will indicate they are correcting it and will give you a refund but it will be less than what they truly owe you. After two refunds, they still owe me $66 for the office visit/fitting and they owe my insurance $110 (i.e. they need to unclaim what has been submitted). On a side note, I wasnt initially going to write this review but the office visit was on 4/22/2017 and the issue still hasnt been corrected. Upon receipt of the $66 that is owed and correction of insurance claims, I will remove this review.

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ST

Stacey Kravitz

I was EXTREMELY disappointed with the service. I have been a client for close to 10 years. I recently had a problem with some contacts I received; a brand I have been using for many years. I wanted to exchange them. Not only did they say they dont take them back, but they talked about me like I was a problem client RIGHT IN FRONT OF ME. Yes, I had a similar problem many years ago, but 2 problems in 10 years does not make me a problem client. They provided me with 2 replacement pairs and suggested I contact the manufacturer directly or consider switching brands if I wanted to exchange the rest. (2 problems in 10 years and I should switch brands?) I contacted the manufacturer who said things like this DO happen and it is NO PROBLEM for them to exchange them. They were extremely surprised that Eye Site Vision Center wouldnt do so. They said they normally dont deal with the public directly but if Eye Site Vision Center refused to work with me...they would see what they could do. One staff member asked if I could see anything on the contact, I said no but I brought it with me. Their response? We wont be able to tell. The EXPERTS cant tell but I should?! Seriously? The didnt listen to me, kept insisting I change solution (the problem is when I open a new package before the contacts ever are put in solution.) They simply didnt listen, didnt care and didnt want to be bothered. I will be taking my business elsewhere. I truly dont know if I have ever been treated so poorly.

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