The UPS Store
| Category: | Shipping and Mailing Service |
| Address: | 1825 Ponce De Leon Blvd, Coral Gables, FL 33134, USA |
| Phone: | +1 305-441-7161 |
| Site: | theupsstorelocal.com |
| Rating: | 3.1 |
| Working: | 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 10AM–5PM Closed |
Location
Photos 9
Reviews 21
DE
Deanne Alexis
Customer service in this location is horrible. The minute I said that I needed fingerprints done for my new job, the guy behind the counter rolled his eyes. I immediately asked him if there was a problem and he said no. That was only the beginning. Ricardo, I think his name was, got annoyed with anything I asked, getting pissed that I was interrupting him..."I was going to get to that if you would just let me finish," he said, followed by a second eye roll. In other words, lack of customer service. A good employee who knows how to deal with customers would just smile and politely answer the question, and any annoyance you might feel privately about the person shouldnt be evident in your facial expressions or your tone. Besides that, the service from other people varies. Some are good and the great thing about this UPS is that it has everything...notaries, fingerprinting, etc, which makes it really hard to find another one that has all those services.
CA
caldopollo1
It might be OK if you just want to drop off something; it does not work if you need further assistance. Not to mention international shipping.
So I walked in with my previously filled out form (I had stopped by the day before to get one and fill it out at home) and an envelope containing one book and 2 CDs that I wanted to mail to Mexico. The clerk asks me <
JO
Jolie Balido
As a business owner, I am picky about customer service and I know good service when I see it. The entire staff at this UPS Store deserves praise for providing outstanding service and always going the extra mile to help. I live in the Gables and work a few blocks away, and I have been a regular customer here for years. I always come here because it is quick, convenient, and the team treats me very well. I have observed them here when the store is busy, juggling all their customers with absolute poise and grace. I cant say enough good things about them!
B
b P
Reviews dont give any justice to how friendly they are at this neighborhood UPS. Oops! Is now an old term now, they have great customer service and I can find anything and everything I need here for great prices compared to FEDEX.The manager with blue eyes is absolutely wonderful and all staff members are well trained at what they do and are always willing to help and accommodate. I only write reviews if there really is something special, and here it is, also conveniently located on ponce .
LO
LoverMusify
Ive only visited this UPS store once or twice but I can confidently say that the service is amazing. Incredibly understanding, patient and kind staff members, all willing to help and attend their customers to the best of their capacity. I love going here because I know that they will help me with any forwarding issues I may have. I dont really use their service a lot besides maybe sending some packages to Amazon or eBay but again their staff is amazing.... very friendly and helpful!
PR
Prudence Geisel
What a store. I made a purchase in the Coral gables area that need expert attention due to being fragile, large, and heavy. Jason stepped right up to the plate keeping me posted on every move of this item that was coming to my home in Maryland. The packaging done by Jason was above and beyond. My mid century purchase arrived in record time and in perfect condition. Thank you everyone at the UPS store I am grateful for excellent service. Prudence Geisel Nottingham Maryland
RE
rey
Wish I had the chance not to deal with this company anymore, the guy that was there one late afternoon few weeks ago was very unfriendly. Now I have to return in few minutes to this store, although Id definitely walk to FedEx instead. The company Im sending a package to gave me no option. And that story about your moms pastelitos and croquetas is too bad, I definitely give no further businesses to this company.
LE
Leonardo Martinez
I want to know why my mother, who is 75 years old, was charged $150 to have a 3lb care package deviled overnight. In it were $15 worth of pastelitos de guavia and about 20 croquetas. Didnt anyone in your store have the commonsense of finding her an alternative? Are you guys crazy?
JO
John Simbelt
A shop that sells private mailboxes and does document processing and photocopying is hardly going to be the most exciting of places, nor is it ever going to stick in your memory. But when they save you money and give you no hassle, they stand out.
GA
Gabriel Fraga
Ive been with the UPS Store in coral gables for a while now, and have never been disappointed. Parking is tough like any other location in the gables but there is always an open spot. Customer service is always on point.
A
A A
The employees are extremely friendly and helpful! I have been going here for years and I have never had a problem with this store. The team goes out of their way to assist you. Excellent customer service.
LA
Lataya Brown
Staff is so rude and arrogant, they steeled several items just because my name was wrong spelling, other times because they send it under my name in Spanish. I DO NOT RECOMMEND THIS STORE TO NOBODY.
TI
Tim Leeds
Very good service, super fast people and friendly. Got a little lost trying to find it as it is tucked in and a small store but they could not be any nicer. Thank you! Will be back. :)
BE
Ben K
Convenient store with typically helpful staff. Difficult parking and often people waiting are a hindrance to the good service that they could deliver.
YA
Yamile Sanchez
Friendly and very helpful staff. I always go to this UPS because is only a few blocks away from my house and the service is fast.
EC
echelon600
JASON was very rude and disrespectful. for him to work in a small store, he lacks management skills. needs additional training
HU
Hugo Faria
Get ready for a rip-off. Walk 5mins south and find FedEx. Same package for Europe would cost 700 USD in UPS and 350 in FedEx.
BO
Bob Cook
Worst experience every at any UPS, FedEx or USPS office ever. Manager/person in charge was incredible rude and aggressive.
LI
Lillian Pardo
Open until 7 pm but will not take packages to be delivered the next day until 6 pm.
PE
Peter Tilokani
Excellent service , Jason is very helpful
ST
Steve sparks
Super nice and helpful
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