Category: | Office Supply Store |
Address: | 1600 S Grand Hwy, Clermont, FL 34711, USA |
Phone: | +1 352-242-6296 |
Site: | storelocator.staples.com |
Rating: | 3.2 |
Working: | 10AM–6PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM 11AM–6PM |
RR
RRR Meleana
I was not pleased with the service I received today! I went to this store to purchase McAfee virus protection software. I inquired about the different versions and wanted to get the same thing as I got last year which was "Total Protection". The packaging was slightly different so I wanted to confirm that it protected more than one computer/device. The two employees I spoke to both said that it only protected one computer/device and I asked "well, why does it say protects all your devices?" They said that it says that because it protects all types of devices but the software is only for one device/computer. And then they suggested that I buy some other brand called Kaspersky (spelling?) which cost twice as much but it was oh so much better. STAPLES FLAT OUT LIED TO ME TO MAKE A BETTER SALE! SHAME ON YOU STAPLES....GUESS WHAT, I WALKED OUT AND WENT TO YOUR COMPETITOR WHO DIDNT LIE TO ME! McAfee Total Protection does protect more than one computer/device. Staples, I suggest that you teach your employees to address the needs of your customer and not just to make a better sale or sell a product thats going to give your store brownie points. You lost a customer and you are going to lose more when Im done telling social media about your faux pas. I work in retail and I know how important it is to please the customer or at least NOT LIE TO THEM TO MAKE A SALE! As Julia Roberts said in Pretty Woman..."big mistake...HUGE!" Never shop there again! One star is too much for this one.
QW
QWE QWE
Me and my friends wanted to print out a board game to play on a Friday night. Although the employees of this Staples were gracious in printing out the instructions on the same day, the employee running the printing station seemed to be quite bad at their job. Not only were they somewhat rude in telling us how much the print would cost, but they also didnt even print out the entire PDF: he only printed out 8 pages of 13. Not sure how you manage to screw up that badly. The air quality was good though - much better than Heros Landing.
AL
Alex Nicholas Damico
I went there looking for a couple of different items, and I asked an employee for some assistance. he went above and beyond the request, taking me to the items with a smile on his face and a great attitude. And when they did not carry one of the items I needed, another employee mentioned that she had an extra one for her personal use and gave it to me free of charge. I was very impressed with their store and will be going back there in the future.
DA
Daniel Dodsworth
Abysmal support over the phone... treated with indignant disregard towards my request. This one star review should not reflect on the entire staff as Im sure there are many hard workers there, but unfortunately my first experience at this location was completely tarnished by one person. Will not shop here in the future.
MA
Margaret D
Ive always had a wonderful experience with the Clermont Staples store. Everyone is friendly and helpful and when Ive had problem with my printer, I was told to bring it in and they looked it over for free. The staff is always attentive - but not pushy. Im very satisfied with these wonderful folks!
SE
Seni Lettsome
I have taken a survey directly from the company and nothing has changed so hopefully this will help. The manager that is there is unprofessional, the copy and print center is so slow even if they have one customer it will still be a wait before you can get helped. They need new management ASAP.
KA
Karen Orlando
Friendly but not very professional. I came to get some advice and researched online before I came to be prepared. I found out that the man who tried to help me did not know very much. He seemed irritated that I asked questions. The guy at the cash register was nice though!
DA
Danielle Trepanier
I went in to buy ink and when I went to check out the cashier, Raven let me know that it would be cheaper to buy the combo pack instead of two individual color and black and white packages. Every time I come here there is always good customer service! Thank you!
KH
Khalilah Foster
Ray was very helpful as well as the cashier and another floor employee. Ray took his time helping me to choose the right printer for my needs. Even my kids mentioned how good the customer service was. We will definitely use this store on the future!
EM
emmie P
called and went to this staples store and had WONDERFUL customer service by Ron C... very helpful and friendly.. told us about upcoming changes and suggestions to help us make our purchase... hats off to this clermont FL staples store...
MA
Martin Adamski
Great options, They always have just what I need in stock. The location can be complicated to get into if your coming north on highway 27! Look for coupons before shopping here as they can save you a lot of money!
M.
M. W.
Could not exchange a Staples brand electric pencil sharpener that just stopped working. They only give you 14 days to return electronics! Very dissatisfied. Will not buy from here again.
GE
George Rodriguez
Manager seem to not like his Hispanic staff. Also noticed him flirting with some of the female staff, looked like sexual harassment to me. Will never go there again.
MI
Michael Shortell
Had quality Business Cars printed FAST, they even called me at my right # when done. Friendly, knowledgeable Staff.
FR
FRANCES PARKER
The person who helped me was very kind and helpful, I needed an email printed and then sent back. He made it easy.
DO
Don Grimwood
Slow service and the equipment didnt work to print anything out. I ended up at the library to print my documents.
MU
music house
I get most of our printing there ,friendly and helpful staff, happy with there work so far, give them a try.
BA
Bayoan Martinez-Yung
This place is next to the new ramps on the US-27, SR-50 interchange.
CA
Carlos Ferreira
Es una mierda
EN
En Ripper
Staff is inattentative and dont help when finally prompted
OZ
Ozzie Benigno
They handle things well, very nice people.
HY
Hydro Force1
closes early at 7 during the week..booo
L
L Hanna
Super friendly but small inventory