PetSmart

Reviews 10

DI

Diana Klaiman

Honestly I never ever review on anything but i LOVE ANIMALS. So I walked in just to look around while I was waiting for ulta to open next door and what I saw was breaking my heart , poor little Yorkie was chained to the post thing for grooming (which is fine) but what I saw nest nearly killed my insides , the worker (some girl) was nearly yanking his hair out while brushing this tiny yorkie thats 2 pounds soaking wet, and this Yorkie just kept putting his arm up trying to defend himself from this woman brushing him , next to him I saw a hole bunch of hair that must of came out the yorkie, but if she was brushing him like that the hole time can u imagine what pain he went through for him to start raising its paw to defend itself , wow I was just stunned watching this, and then the guy next to her who was dealing with a small little white dog that looked like a poodle mix , the worker was trying to cut around the eyes or what not , he looked like he did not give 1 fk about the dog caring so roughly ,cutting so roughly , I wouldnt be suprised if the dog had cuts on the face from that workers handling. Anyways was watching for 4 minutes and my heart was breaking had to leave . IF U DONT LIKE ANIMALS DO NOT WORK WITH THEM. And if you drop your pet off for grooming make sure you WATCH THEM. If you love your fur baby you will stick around to watch. Anyway I would never bring my pet here and I would give this place 0 stars if there was the option

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C

C K

Multiple time-wasting and expensive issue: 1. When I first came to Aventura, they could not find any of our pet records from other PetSmarts, even one just a little further north. 2. Banfield charges numerous fees just to get a vaccination, check any of the other places around and youll find faster service at a better price. 3. Baths are expensive, and they sometimes say they need to groom in order to bathe, wanting to charge more money. In the most recent instance, we were turned away from our dogs bath appointment because they didnt have time to do a grooming also. 4. Groomers will try and lecture you on dog care if you have any disagreement or challenge what they state. As if it is our fault when they (PetSmart) does not or chooses not to clearly communicate policies or manage their staffing time. I called other facilities who didnt agree with what PetSmart groomers were saying or requiring in this instance I suspect they have policies in place designed to capture money from customers who dont know any better. 5. I found another local place nearby that does similar services at less than half the cost, with professionals in a clean environment. Overall do not recommend PetSmart for care, vet, or grooming services.

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MO

Monique Reis

I give this store 2 stars because although the store is pretty good, the grooming salon sucks. I took my 5 months old puppy in for a grooming, they told me that she was too young to get a full hair cut, so they gave her one of those puppy cuts, which was basically a bath and a trim around the paws. My dog only looked fluffed up when they were done with her, her hair was still long and they said they couldnt do anything else because she was a puppy and they werent supposed to give a puppy a full hair cut because she reacted badly to the scissors. But they said they tried. I paid $42 at this place, and only ended up having to go to another non-corporate run groomer for another hair cut. Guess what? That groomer didnt have any problem because my dog was a puppy or because she reacted badly to scissors, she came out beautiful with a full haircut. They just didnt want to bother trying because they knew that they got me for the "puppy trim" no matter what. Ill never go back to this place for grooming

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GO

gohappypanda1

So glad my local Petsmarts are not like this store. I have at least 3 Petsmart near where I live, with one that has sick and dying fish, and I would still prefer not to come here. The cashiers are lazy, making the least amount of effort to be helpful. The other staff on the floor is even worse. Asking them where an item could be, a shrug and pointing somewhere, telling you to look for it yourself. If I am asking for help, would it not be safe to assume that I did try to find that item and I actually need help? Maybe check to see if its in back of the store where the customers have no access to? The store is almost always empty. I only met one manager who is actually trying to do his job and be helpful. The rest appeared to not care if the store closes down tomorrow.

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MA

martha gutierrez

The grooming salon was the worst. NEVER will come back and glad my dog didnt need stitches from the cuts and gashes he got there. Also they scheduled me for grooming and when I showed a few days later at the designated time, they told me they had no record of my appointment. Made me come back another day. I spoke to the manager Jan- she was rude, discriminatory, unprofessional, disrespectful, and obviously does not like minorities. Bad bad experience!!

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lital cohen

If I could put a comment without putting even !!one star I would I took my dog to the grooming salon I asked specifically at least 10 times not to cut around the eyes and this was pretty much my only request and she did cut around the eyes I had to fight with them for 10 minutes in order . to get a refund Do not go any near their grooming salon not even for a simple bath Employees are young (maybe 20 yearolds) and dont know what they really doing

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OS

Oscar Vargas

Petsmart is very expensive and the wait for your pet to get groomed is UNREAL! The only reason i take my dog here is because i know he is safe. The cashiers are poliet and so is management, the groomers need some home training and ALWAYS check your pet after being groomed. I have paid many times for a service that was not provided to my dog. I only take him here because its close to home and his safety is important to me.

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GI

Giovanna charry

In petsmart you found everything, but I want to take the time to make a review about one of the employees that they have over here. Christine, the greatest employé they can have, she is kind, always with a smile, she is always helpful, she always have nice words for every client that comes in. We really as a client want to see people like her in this stores. Thank you christine for making my days at petsmart wonderful!

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A

A Private User

This Petsmart is amazing. I am ALWAYS acknowledged and the management and employees are great also! Groomers always does an excellent job on my poodles. Price is beautiful compared to where i was taking them before and Its a required 3 hours from your pets grooming service. I go home and always get a phone call when they are ready, I know my babies are in the BEST hands. anyone and everyone should come to this store.

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VI

Victoria Streminsky

Waited 30 minutes and asked 2 people including manager randy for help and was ignored ..was interested in adopting a kitten but the terrible customer service at this location definitely changed my mind ...needs more staff to work so people who want to purchase dont leave after waiting for 30 minutes asking three times for assistance and being ignored ..I never write reviews but this experience was terrible!!!

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