west elm

Category:	Furniture Store
Address:	1728 14th St NW, Washington, DC 20009, USA
Phone:	+1 202-986-2165
Site:	westelm.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 100

Reviews 28

Bryan Nese

Although the staff at this location is very friendly and helpful, West Elm as a company is TERRIBLE. After making our purchase, weve had horrible experiences at every turn. For example, the Emerson table we ordered was not at all like the floor model in the store--even though all we changed was the color. After returning the table, we hadnt gotten a refund for almost a month and had to call to complain in order to get reimburse. Were still waiting for our money back. The delivery experience was also frustrating. West Elm is apparently owned by Williams-Sonoma, which also owns at least one other furniture company (I think Pottery Barn). If you happen to be ordering several pieces of furniture at once, dont expect any help from the company when you get a call or email about delivery. The email simply comes from Williams-Sonoma (regardless of which of their stores you order from) and cryptically just stats that "your furniture" is on its way without identifying what it is. I shouldnt have to conduct internet research just to figure out which pieces of furniture of arriving. If youve recently moved and have numerous things coming at once, this is pretty irritating. Even when the furniture arrives, its a bad experience. One of our deliveries was over an hour past the specified delivery window, and the team didnt even bother to call until they were already half an hour late. Do you have the luxury of waiting around all day/evening for furniture? I cant believe that a store that purports to compete with other "upscale" chains like Room & Board and Crate & Barrel would abuse its customers like this. Again, the in-store clerks are very helpful, but after you swipe your card, West Elm appears to take the attitude that you dont matter. Contrasting our experiences at West Elm with our experiences at Crate & Barrel (which has been wonderful), we wont be buying from (West Elm or any of Williams-Sonomas companies) again. Learn from our mistakes, and avoid this store.

Anita Chau

My husband and I have been in there twice to look at couches. One was on a weekend, full of crowds. We really didnt expect much services. The other time, we were in there on a Wednesday night where there are more staff than customer. We were in there for 30 minutes and never once greeted by a staff. When I made eye contact with one of the staff, she froze and turn around and WALK AWAY FROM ME. I have never had a staff walk away from me after making eye contact. I have been in the store for at least 30 minutes at this point. My husband and I still havent been greeted and it wasnt like we were busy body running all over the place. We were sitting on the couches and talking about the design. West Elm, please train your staff!

Mark Weinress

I really like West Elm. They offer a lot of style for the money. Nice contemporary design. Lots of fun and interesting items for your home. You can mix their stuff with much more expensive designer items and it blends in nicely. Their lighting selection is terrific, good quality and a good value. Their Rejuvenation lighting is amazingly high-quality for the price. Im an interior designer and was able to find a number of pieces at West Elm for my NY apartment. I highly recommend.

Amanda Luther

Extremely disappointed in quality of the Chester Field leather sofa & customer service. Within 2 weeks of purchase, the tufted upholstery was pulling at the seams and one of the buttons popped off. I reported the issues to the staff, and they provided extremely poor customer service -- no refunds, no recommendations for repair services, etc.

Mara Marie Jones

Ive been to this West Elm twice in two days to check out sofas. With the exception of the nice bald guy with a super broken phone, the staff was fairly rude and inattentive. We ended up buying a more expensive couch (than what we were seeing at WE) at Urban Essentials down the street, just because the staff was friendlier.

Anika Tene Rich

Staff was not welcoming at all. Two staff members stood conversing in front of a shelf and did not move when I made it clear I was interested in the items behind them. They completely ignored me. The store itself was fine which is why I rated it with 3 stars but I will not be going back to this location.

Monica Andrews

This store, like most west elm stores, is beautifully decorated and always brimming full of people. I appreciate that they feature some local vendors and products. Staff are always helpful and accommodating, even if some of the newer staff are still learning the ropes.

Nina

Very impressive because they host local artists to showcase their work in the store. Some of the items they carry are actual one of a kind pieces. Most of the home-decor is going to look and fit better in an apartment than a house. Its a great place to buy a gift too.

Alex DiCaprio

Dog friendly store with helpful staff and a large selection of goods available for purchase. Most of West elms furniture will need to be shipped but smaller items can be purchased in store.

James J Reilly III

I am giving this rating for the first 20 minutes of my visit where it was still fun. The last 55 minutes would get a much lower review. This stuff sure looks great in my house!

Nelson Cortes

If youre into more old style furniture then west elm is for you. Also too many items makes it feel too crowded. Staff could be friendlier.

John Baker

I like Weat Elm hut this one is just okay. Not a lot of inventory and they dont really go out of their way to help you find what you want.

Jared Dykler

Ive never been to a West Elm but they had very nice furniture and a very nice store to walk around and browse.

Bradley Padavick

Wrong couch delivered, told we were getting the color we were guaranteed, 5 months later, no couch.

Brian Beck

Very good furniture. The staff at this store were not as helpful as the Tyson store.

Tech Guru

Neat store, and its kept cool to keep the customers comfortable. Friendly managers